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WhatGeek

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


whatgeek.com
Shenzhen, Guangdong, China
+34
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WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
255
value
43
shipping
46
returns
20
quality
991
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862 reviews

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Ohio
1 review
0 helpful votes
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Product I ordered wasn't as advertised
November 28, 2023

Shipping took roughly two weeks, which is understandable given shipments come from China. However the keyboard I ordered was quite different than what was advertised. First, the board is supposed to come with a layer of IXPE switch foam installed, though that layer is absent from the board. Second, it's supposed to support 5 pin switches, yet the PCB in my unit only has sockets for 3-pin switches. I've reached out about a return and have not gotten a response yet.

Date of experience: November 21, 2023
California
1 review
0 helpful votes
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Long shipping
November 28, 2023

I wish WishGeek was more up front and open about how they ship from China. I'm aware I could've paid to have it ship quicker, but I assumed it was in America and shouldn't take more than a few days. If I knew it was coming from China, I would've paid the additional fee. But I didn't realize it was coming from China until I was tracking the shipping.

Date of experience: November 21, 2023
Canada
1 review
0 helpful votes
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Great company!
November 21, 2023

Fast, efficient, well packaged product and it looks amazing!

Date of experience: November 21, 2023
New Jersey
1 review
0 helpful votes
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Not received
November 25, 2023

Haven't received my order yet. Said they were out of a product so ordered a different one and haven't received it yet.

Date of experience: November 18, 2023
France
1 review
0 helpful votes
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Great overall experience! I purchased the Ajazz AK820 Pro Mechanical Keyboard. It came well packed and without damages. Typing experience feels good and the knob really useful! I recommend this site and will order again in the future!

Date of experience: November 17, 2023
Canada
1 review
0 helpful votes
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It's great.
November 16, 2023

Very easy and fast, although I thought the one I got came with switches and key caps, but didn't, was slightly misleading

Date of experience: November 15, 2023
Canada
1 review
0 helpful votes
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A heavenly combo! I ordered both the switches and keyboard from WhatGeek, and they truly delivered. I accidentally ordered the wrong colour leobog at first, and the support team easily made the switch for me. They also updated me on the status of my order which I highly appreciate. I definitely recommend!

Date of experience: November 14, 2023
GB
1 review
0 helpful votes
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Excellent
November 13, 2023

Product arrived well packaged. Delivery was 10 days from China to UK.

Date of experience: November 13, 2023
South Carolina
1 review
0 helpful votes
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Super slow
November 20, 2023

Purchase made on 10/24 with standard shipping fee (5-15 days).
It's not even shipped on 11/13.
Why would I pay the shipping fee if the shipping day is not gauranteed? It's slower than ordering from China directly. I should have ordered this from aliexpress. Very dissapointed. This order will be my first and last order from whatgeek.

Date of experience: November 13, 2023
Murph C. WhatGeek Rep
over a year old

Hello Kiseuk S,

Thanks for your message.

Order processing time usually takes 2-7 business days, but it only takes 24 hours for our ready-to-ship products.

https://www.whatgeek.com/collections/24-hours-shipping.

Your order was sent out on 2023/11/6 and in transit and the tracking number is 4202965092748927005335000160952513.

https://smartparcel.gotoubi.com/home

2023-11-20 22:39 【MONROE TOWNSHIP】 ARRIVED SHIPPING PARTNER FACILITY
2023-11-17 14:51 【NEW YORK】 COLLECTED FROM AIRPORT TERMINAL
2023-11-16 15:29 【NEW YORK】 ARRIVED AT DESTINATION AIRPORT

It will reach your hand soon. Sorry for the delay. Our customer service contacted you to offer some compensation. Please check your email.

Have a nice day!
Whatgeek

Germany
1 review
0 helpful votes
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LEOBOG Hi75
November 13, 2023

I am very satisfied with the LEOBOG Hi75.
For this price, I didn't expect such a high build quality.

Date of experience: November 13, 2023
Washington
1 review
0 helpful votes
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Received all my items in great condition, however, I never got a response from customer service when I emailed them 12 days after placing my order to ask if they had an estimate regarding when my order would ship. I received my products one month after my order, but received no shipping notification or other communication like I was told I would when I placed my order. In fact, my order didn't even ship until 19 days after placing it, which is terribly slow for modern online retailers. The other strange thing is that it says "Purchase Date: November 1,2023" at the top of this review page associated with my order, but I have my confirmation email that I received from them when I actually placed my order on October 14.

Bottom line is, if you can afford to wait a month or so to received your items, then this is a pretty good place to shop given the great prices, however, don't expect helpful communication from customer service if you have an issue with your order.

Date of experience: November 11, 2023
GB
1 review
0 helpful votes
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Quick delivery cheap product
November 11, 2023

Would happily order from this company direct in future, takes a little longer than ama*on for example but isn't marked up by 50% either. Product was a specified, love it A++

Date of experience: November 11, 2023
Maryland
1 review
0 helpful votes
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Great device, great price
November 10, 2023

I was looking to get an emulator device so I could play GBA titles and several pokemon rom hacks. I decided on the miyoo mini+ as i have heard great things about it. This device was an amazing thing for only $60. For those purchasing this though, i do need to recommend some things. Purchase a reputable SD card and toss out the one that this comes with, the roms are shaky, the stock OS is horrible, and the SD card itself is a cheap card that is going to likely fail you. Once you add your own roms and install Onion OS on this bad boy, it turns into a retro gaming beast!

Date of experience: November 10, 2023
Canada
1 review
0 helpful votes
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Overall very good
November 10, 2023

The shopping experience was very easy, shipping took awhile but it was international so nothing can be done about that I suppose.

Date of experience: November 10, 2023
Alabama
1 review
0 helpful votes
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Good to go with me!
November 11, 2023

100% legit business. Sold me a Miyoo Mini Plus for $53 and shipped it free to my door. I will not complain about shipping times. Cleared customs in China and US and WhatGeek was nice enough to give accurate tracking info that kept me updated the whole time. They have a bunch of good looking products. I'm sure I will be getting a keyboard from them SOON. Thank you very much.

Date of experience: November 10, 2023
Canada
1 review
0 helpful votes
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I ordered 2 packages and they both came in pretty quickly after being shipped.
I made a mistake with my address with one of them and they helped me correct it. Customer service replies pretty quickly and will often contact you to flag issues ahead of time

Date of experience: November 9, 2023
California
1 review
0 helpful votes
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Great keyboard but some faults
November 16, 2023

I absolutely love the aesthetic of this keyboard which is why i bought it but it has a key that doesn't consistently stay lit and it really bothers me. It took awhile to get shipped which was to be expected since I chose free shipping but still.

Date of experience: November 8, 2023
Germany
1 review
0 helpful votes
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Great product
November 10, 2023
Updated review

Great product, delivery in 10 days from China was faster then expected :) Customer support was fast to reply.

Date of experience: November 8, 2023

Great website
November 8, 2023
Previous review

I purchased a MonsGeek M1W Keyboard from their site, it arrived after about 10 days from China in Germany. The product is great and was packaged well :) Price was better then on aliexpress as well.

Date of experience: November 8, 2023

Thanks :)
September 27, 2023
Previous review

Great product works perfectly. Customer service was quick to reply, delivery under two weeks from china to EU is also quite fast :)

Date of experience: September 27, 2023
Texas
1 review
0 helpful votes
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Overpriced and slow shipping
November 15, 2023

Most things on WhatGeek can be found at other retailers for a fraction of the cost. They use the same shipper as a lot of other China-based retailers, but it's always a lot slower.

Date of experience: November 8, 2023
Singapore
1 review
0 helpful votes
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Leobog Hi75
November 8, 2023

Out of the box, the keyboard has extremely well-tuned stabilizers with little to no rattle, it also comes with a good quality polycarbonate plate which emphasizes the thockiness of the keyboard.

Date of experience: November 8, 2023