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WhatGeek

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


whatgeek.com
Shenzhen, Guangdong, China
+34
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WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
255
value
43
shipping
46
returns
20
quality
990
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862 reviews

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Mexico
1 review
0 helpful votes
Follow Raul Z.
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Nice Shopping expierence
May 9, 2024
Updated review

I was affraid about the process of shopping and even more affraid about the packaging and the sending process. It is almost always a bet about the carrier from korea or china when they say 6 to 12 labor days sometimes it means 8 months and a very long process to recover the money. But it was all the way around it, it was the best experience with a carrier (neddless no say I pay for the express), even though it took a few days in the Mexico's customs, the rest of the way was fast and the product came very well protected and nicely covered.

Date of experience: April 29, 2024

Nice Shopping expierence
April 7, 2024
Previous review

I was affraid about the process of shopping and even more affraid about the packaging and the sending process. It is almost always a bet about the carrier from korea or china when they say 6 to 12 labor days sometimes it means 8 months and a very long process to recover the money. But it was all the way around it, it was the best experience with a carrier (neddless no say I pay for the express), even though it took a few days in the Mexico's customs, the rest of the way was fast and the product came very well protected and nicely covered.

Date of experience: March 28, 2024
GB
1 review
0 helpful votes
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Child council
May 8, 2024

Very good, Websites straightforward payment section Very easy took about two weeks to be delivered very good come from China

Date of experience: April 28, 2024
New Jersey
1 review
0 helpful votes
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Great keyboard!
May 7, 2024

Really enjoying the keyboard so far, had a great experience with shipping and delivery.

Date of experience: April 27, 2024
GB
1 review
0 helpful votes
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Excellent
May 7, 2024

Fast delivery products exactly as described excellent

Date of experience: April 26, 2024
Italy
1 review
0 helpful votes
Follow Kim E.
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DOIO KB16B-02 Macro Keyboard: perfect!
Whatgeek's service: perfect!
Delivery time: 10/10
+ they also give you 12% discount for your next purchase.
Experience: 10/10
100% recommended

Date of experience: April 26, 2024
Australia
1 review
0 helpful votes
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Ak820Pro
May 7, 2024

Love it! My first ever mechanical keyboard and it's really good!

Date of experience: April 25, 2024
Mexico
1 review
0 helpful votes
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Good
May 7, 2024

I Have a little problems with payment methods but everything is alright. Fast shipping, I recomended it.

Date of experience: April 25, 2024
GB
1 review
0 helpful votes
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Very long delivery time..
May 7, 2024

Delivery time was unacceptably long particularly as I paid extra for fast delivery. Very disappointed with this as products did not arrive in time for a birthday present.
The products itself was fine

Date of experience: April 24, 2024
Mexico
1 review
0 helpful votes
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Couldnt be happier
May 7, 2024

My package was in perfect shape and I received it without any issue.

Thanks. And greetings from México!

Date of experience: April 24, 2024
Canada
1 review
0 helpful votes
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The product arrived fast and works well. However, it is supposed to have an IPX7 rating but the rubber lid that covers the USB-C and aux ports is loose and the IPX7 rating was the main reason why I purchased this speaker.

When I contacted customer support I was told that the IPX7 rating was just meant to protect the device against some moisture and that was the end of it.

Date of experience: April 24, 2024
GB
1 review
0 helpful votes
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Arrived on time
May 7, 2024

On time, good tracking details, item well packaged and arrived in perfect condition

Date of experience: April 24, 2024
Pennsylvania
1 review
0 helpful votes
Follow Dan T.
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I'll start by saying that I'm a graphic designer who doesn't have much experience with coding or programming. I bought the DOIO 16 key macro pad to improve my workflow, but was disappointed that the device ships without any dedicated software or quick start instructions. After spending an hour researching the device, I learned that multiple pieces of software have to be installed before you can even interface with the device or program it, all of which was complicated by the protections against unlicensed developers by Apple.
After acknowledging that I simply prefer hardware that's easier to set up, I attempted to return the product. Rather than provide me with the details I needed to process the return, What Geek kept on trying to trouble shoot the device, which led to more wasted time. Even though the package I received came from an address in the USA, I was told that I needed to ship the device back to the factory in China. Shipping to China is 1/3 of the total price of the item, and isn't even possible since it contains a battery and international shipments are made by air.
I feel that What Geek can do a much better job of (1) listening to their customers and (2) making the return process much easier. It looks like I'm stuck with a device I paid $90 for that I can't use or return.

Date of experience: April 24, 2024
GB
1 review
0 helpful votes
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Review
May 7, 2024

Great thank you very much. Annoying 50 character minimum though

Date of experience: April 24, 2024
GB
1 review
0 helpful votes
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Been eyeing up an RG35XX for a while then a chap at work ordered one from here and turns up within 2 weeks for a much reduced price of the English equivalents. Cracking little gaming rig for nostalgic purposes and amazingly well build given the price bracket. Courier information provided througout

Date of experience: April 23, 2024
GB
1 review
0 helpful votes
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Great experience throughout. WhatGeek offered the Miyoo Mini Plus cheaper than anywhere else and delivered it much quicker than expected.

Date of experience: April 22, 2024
Singapore
1 review
0 helpful votes
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Good good
May 7, 2024

Good good good good good good good good good good good

Date of experience: April 22, 2024
Italy
1 review
0 helpful votes
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The shipping was faster than expected, and the package came in good conditions.
But most important I'm addicted to my new keyboard! It's perfect in everything!

Date of experience: April 22, 2024
GB
1 review
0 helpful votes
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Decent enough
May 7, 2024

Everything as expected arrived on time and in tact

Date of experience: April 22, 2024
Georgia
1 review
0 helpful votes
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Comes in Clutch
May 7, 2024

Was looking to get a RP4. And I actually found it cheaper here and arrived sooner than the actual website. Thank you WhatGeek

Date of experience: April 22, 2024
GB
1 review
0 helpful votes
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Fantastic price for a fantastic product which has exceeded my expectations. What geek communicated with me when I needed it just to clarify what was happening in regards to the parcel and it was delivered on time and in great condition

Date of experience: April 22, 2024