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WhatGeek

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


whatgeek.com
Shenzhen, Guangdong, China
+34
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WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
255
value
43
shipping
46
returns
20
quality
990
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862 reviews

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Poland
1 review
0 helpful votes
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Shipping
May 17, 2024

Shipping took way too long (almost month), there are no storages in Europe, what a shame

Date of experience: May 7, 2024
Spain
1 review
0 helpful votes
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Amazing keyboard!
May 17, 2024

I love the keyboard, the key layout made me a bit skeptical at first, but the truth is it's very comfortable to use.

Date of experience: May 7, 2024
Texas
1 review
0 helpful votes
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Delivery was scuffed
May 17, 2024

Keyboard is good, delivery was missed and waited and extra week for them to redeliver

Date of experience: May 6, 2024
GB
1 review
0 helpful votes
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Great service
May 16, 2024

Easy to order good delivery timeframe. Easy to track

Date of experience: May 6, 2024
GB
1 review
0 helpful votes
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Lovely products
May 16, 2024

Didn't always work as expected but got good support from the team and the other things I ordered were just as expected!

Date of experience: May 6, 2024
GB
2 reviews
0 helpful votes
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RGB30 is perfect!
May 14, 2024

Order arrived very quickly, was well packaged and was ready to use out the box.

Date of experience: May 4, 2024
GB
1 review
0 helpful votes
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They gave me so many lovely cards with discount codes, and also a lot of messages of thank you! Most fashion companies don't even do that! Not to mention, the option if the keyboard frame didn't go as planned

Date of experience: May 4, 2024
GB
1 review
0 helpful votes
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Reliable service
May 14, 2024

Based on other customer.'s experience I decided to order from them.
I would repeat. Zero problem

Date of experience: May 4, 2024
GB
1 review
0 helpful votes
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Excellent
May 14, 2024

Very easy transaction. I did order The Anbernic RG556. It was not until i had ordered that i had ordered the wrong color. I emailed whatgeek to see if they could change the order. The next day they replied and sorted for me. Great service.

Date of experience: May 4, 2024
Connecticut
1 review
0 helpful votes
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Great experience
May 13, 2024

Third time ordering a keyboard from WhatGeek they ship fast, tracking is great, and the products arrive in perfect brand new condition.

Date of experience: May 3, 2024
Spain
1 review
0 helpful votes
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It takes some time to the product to arrive but it worth it

Date of experience: May 3, 2024
GB
1 review
0 helpful votes
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Would recommend
May 13, 2024

Delivery time could be quicker but that is to be expected all in all a good experience would use again

Date of experience: May 3, 2024
GB
1 review
0 helpful votes
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Good
May 13, 2024

Good service, thanks very very very very very very much 😁

Date of experience: May 3, 2024
GB
1 review
0 helpful votes
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Highly recommended.
May 13, 2024

I ordered my keyboard and it arrived fairly quickly! I'm so happy with the product and the quality of the product.

Date of experience: May 3, 2024
GB
1 review
0 helpful votes
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The delivery time was later than expected but the product arrived in good condition and worked perfectly.

Date of experience: May 3, 2024
GB
1 review
0 helpful votes
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Best controller value for money
May 13, 2024

Bought as gift, recipient is over the moon. Long delivery time, but it does say this in the delivery policy so this met my expectations. High quality product and packaging.

Date of experience: May 3, 2024
Texas
1 review
0 helpful votes
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Nice product, no hassle.
May 13, 2024

I liked the design of the mouse and choose to purchase. I did not have any issues with the product and no issues with the delivery.

Date of experience: May 3, 2024
Florida
1 review
0 helpful votes
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Great product
May 13, 2024

This was a great purchase each game has been great

Date of experience: May 3, 2024
GB
1 review
0 helpful votes
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Quick delivery for where it came from, can't beat the prices!

Date of experience: May 3, 2024
Illinois
1 review
0 helpful votes
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I am sure my experience was anomaly; I certainly hope it was. The products I ordered never arrived. Package tracking shows that tracking number as "status is not known". I've not chased this; I've written it off as lost, with no outreach from the vendor. Every company has a bad day, a bad transaction, an oops that turns off a first-time customer. I hope this is an outlier, and most of their customers have a good experience, and get delightful products in a timely manner.

Date of experience: May 1, 2024