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WhatGeek

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

WhatGeek has incredible things lined up for people filled with fantastic creativity. All the gadgets on our website will have unique designs, colours and features, allowing people to create something of their own. Our team is working hard to offer items in various categories besides customizable keyboards, mice and other accessories.


whatgeek.com
Shenzhen, Guangdong, China
+34
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WhatGeek Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the high quality of products, extensive selection, and competitive pricing. Many reviews highlight satisfaction with the performance and aesthetics of items, particularly keyboards and gaming consoles. However, concerns arise regarding shipping delays, particularly for international orders, and occasional issues with product instructions and support. While customers appreciate prompt service in some cases, others have experienced frustration with communication and order tracking. Overall, the company demonstrates a commitment to customer satisfaction, though improvements in shipping transparency and support resources could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
255
value
43
shipping
46
returns
20
quality
990
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862 reviews

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GB
1 review
0 helpful votes
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Best console I bought so far
May 26, 2024

Payment was easy and processed in about 3 days. Postage took longer than I expected but in the end I got it exactly as I expected.

Date of experience: May 16, 2024
GB
1 review
0 helpful votes
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What you'd expect
May 25, 2024

Reasonable service at a fine price. Nothing to complain about, i'd shop here again

Date of experience: May 15, 2024
GB
1 review
0 helpful votes
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China
May 24, 2024

Its a drop ship website so order take awhile to arrive

Date of experience: May 13, 2024
Sweden
1 review
0 helpful votes
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Outstanding
May 23, 2024

Keyboard is SUPER SOLID! It is extremely heavy and well crafted, you can tell by the premium feel of the board. I paired it with oil king switches, then I swapped them out for aquakings v3. It came with a perfectly cut out thick sticky insert for the perfect tape mod. I also did three layers of painters tap on the back of the pcb, added an additional foam insert for extra noise dampening, sticker inserts for around the screw holes, and tuned my stabilizers (which didn't take much). This board can THOCK! It soundS SO GOOD! The perfect mixture of thocky creamy sounding marbles <3

Date of experience: May 13, 2024
California
1 review
0 helpful votes
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Customer Service is a 10/10!
May 25, 2024
Updated review

I bought a keyboard from WhatGeek about 3 months ago. Unfortunately my keyboards volume knob and number pad started to malfunction and turn the volume up and down at random. Susan at customer support was very thorough in troubleshooting and got me set up with a replacement. It was very stressful for me, so I'm glad to know that WhatGeek will help if I buy something and it starts to go haywire. Highly recommend buying from them!

Date of experience: May 13, 2024

My Keyboard is not working
May 7, 2024
Previous review

The relatively new keyboard I received is malfunctioning. I just got this keyboard less that 3 months ago and now the sound knob is not working

Date of experience: April 25, 2024
GB
1 review
0 helpful votes
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Perfect keyboard and mouse
May 22, 2024

Great that my basket was saved as had to wait to place order

Date of experience: May 12, 2024
California
1 review
0 helpful votes
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Keyboard doesn't work
May 20, 2024

The num keypad and the up arrow don't function. We have reached to customer service but they don't reply.

Date of experience: May 10, 2024
GB
1 review
0 helpful votes
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Everything went right
May 19, 2024

Purchase was simple delivery came in 6 days. Was well packaged and came in a good condition.

Date of experience: May 9, 2024
Sweden
1 review
0 helpful votes
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Order came without any faults, it even came earlier than expected. I was worried that it wouldn't come at all after reading the reviews on the internet, however I can say that I am more than pleased to use this site.

Date of experience: May 9, 2024
GB
1 review
0 helpful votes
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Brilliant
May 19, 2024

Brilliant service, great prices, overall great shopping experience, was kept informed of delivery status along the way, will shop again

Date of experience: May 8, 2024
GB
1 review
0 helpful votes
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Excellent
May 18, 2024

I order my daughter a mic for her birthday turned up in plenty of time and was the same as described daughter loved it happy all round

Date of experience: May 8, 2024
Maryland
1 review
0 helpful votes
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Enter Key
May 18, 2024

The enter key does not work. And it's been a few weeks of trying to trouble shoot. The keyboard is too expensive not to work. Shipping also took forever. I had to reach out to inquire about the shipping of my product cause I never got tracking.

Date of experience: May 8, 2024
GB
1 review
0 helpful votes
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Great Customer Service
May 18, 2024

Susan helped me out and kept constant communication throughout. Thank you

Date of experience: May 8, 2024
Australia
1 review
0 helpful votes
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Must have
May 17, 2024

Im so very happy with my new miyo mini plus, easy to set up ( heaps of videos to watch on this) im up and away playing old favourite games

Date of experience: May 7, 2024
Ohio
1 review
0 helpful votes
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Easy shopping, love the device!
May 17, 2024

Only issue at all was slow shipping, but it came a long way so I get it.

Date of experience: May 7, 2024
Florida
1 review
0 helpful votes
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No where in the product description of Lofree or WhatGeek does it state that these switches are not compatible with other hot-swap PCB's. These are ONLY compatible with the Lofree Flow Board because the Pin positioning on the switches and PCB is slightly offset (non-standard) So I cannot use them on my keyboard. This is a massive oversight and misleading to consumers to not state such a design decision.

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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Great product
May 17, 2024

Fantastic information provided by whatgeek

Arrived quickly, product was as advertised

Most games work, some don't but overall it's pretty good

Date of experience: May 7, 2024
California
1 review
0 helpful votes
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Great service
May 17, 2024

Very good seller great communication and updates throughout process

Date of experience: May 7, 2024
GB
1 review
0 helpful votes
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Excellent
May 17, 2024

Excellent experience, a great product and it arrived quickly.

Date of experience: May 7, 2024
Kentucky
1 review
0 helpful votes
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Lofree touch keyboard and mouse
May 17, 2024

I ordered the Lofree loflick 68 and the matching keycap mouse in tofu, which was exactly what I was looking for. The color is kind of a pink/beige/off-white, the size is perfect to store under my laptop stand when not in use, and the materials/construction feel good quality. I received my order inside of 2 weeks, shipping from China.

Date of experience: May 7, 2024