Western UnionReviews 287

For a big player in the game of money transfers, you expect more from them. I'm officially done with this guys. I tried transferring money to my colleague in Africa but the money never got to her with no sufficient reason to back their decision. I was never refunded by them but from Finetouch Tech who was handling similar complaints at the time.

When using app and the receiver unfortunately lost their ID you must cancel the transaction and fees you paid will not be refunded.

I sent money twice last week and in both cases, they told me the money was ready for pick up but when the recipient went there they said the system showed they have reached their limit or on the other, they said the money showed it was already paid for, I ask for the money back on the second one and they still charge me the commission, the lady made a mistake and paid me the money and had the nerve to call me to ask me for it when No Service was provided at all other than waste my time... THIS WILL BE THE LAST TIME IN MY ENTIRE LIFE I WILL USE THIS "RIP OFF" I WENT AND SENT THE MONEY VIA "MONEYGRAM" AND HAD NO PROBLEMS AT ALL WITH THEM.!

My name is Venus, I had to close my western union account because they put my account on hold, rather my account is blocked and under investigation. Without any prior warning or explanation, and I don't understand why, since I don't have any illicit business or any suspicious transactions. I called and asked for an explanation, and they denied it. In my opinion western union (VIGO) is an incompetent and irresponsible company, which has no consideration or respect for its users or clients. I do not recommend it to anyone, this review will be my recommendation.

Had been using for months but now can't use online saying card not good even tried a different card. So called there customer service they hung up on me 3 times. I'm charged $13 instead of $5 & they now take money out of money I send to recipient which didn't do before

I sent to my country 500.00 I paid fee 43$ company is pis. Of Sh... fat-bellies just do a little stunned they have little houses and cars. I DO NOT RECOMMEND TO TRY IT. THERE ARE NEW APPS LIKE. Wise. Rio, and many others are cheaper in 100% new

I've been using WU monthly for over 10 years now and they have progressively gotten worse over the years, the last money transfer is taking more than twice the designated number of days according to the website (0-4 business days) to complete although I've not changed the way I send the money and pay for it, what used to take seconds to get to the philippines is now supposedly taking 9 days and I have not gotten 1 email to the effect of when the money will be due to my wife although WU took the money out of my bank account 2 days after making the transaction, I've never not received an email for my transactions until this time, customer service reps are rude and will hang up on you when you ask for a supervisor. WU needs some decent competitors to do away with the monopoly they seem to have on sending international money transfers

Here are some of their terrible questions to me:
Q: why would a friend send you $2000? A: She's paying me back. Q: Why did she ask for them in the first place?
Q: What do you do? A: I'm a student. Response: At 49 years old and a student, that's a little suspicious!

Agents interrogate me like I am there to steal their money.

Most of the money transfer with WU took days before it was sent or received.

They don't update their locations, last week I drove to 3 different locations to find them closed or out of business.

Customer service is just trying to make you dumber by kicking you from one carrier to another just to keep your money from you for as long as possible. It is difficult to get a cancellation of the transaction and a refund. I got my money back in almost 2 weeks. I had to call Trenton to complain to get some solution. BE CAREFUL!

12Jan2022: BEWARE... I visited 7 dealers more than 11 times and was not paid because Western Union software has been down in past 2 weeks. I contacted WU customer service 4 times now. They refuse to acknowledge the issue and have no resolution for me, although charged me $58 fees for the money transfer! Will file formal complaint with local Ombudsman but want to warn the general public.

Yesterday I transferred money internationally yesterday to be received in minutes like I've normally done but for some reason they reversed the money and cancelled my transaction. When I asked them what happened they claimed my bank declined which I knew was a lie but when I called my bank they said WU reversed the money for. Whatever reason and then I called them back and they finally admitted their system had a technical issue so they asked me to try making the transfer again later which I did and after it went through I received another email from them stating the money will be received in two days which was crazy and unheard of since I selected the minutes transfer transaction to Mpesa. I just spoke to their supervisor Chris who tried to tell me it's the receiver's fault. That the receiver's bank is delaying which again is a lie. This is not the first time I am sending money in minutes but it's the first time western Union has treated me like am an idiot and like I don't understand bull$#*! when I see it. This company I think wants to now sit on our money because it is going broke so it's making its Loyal customers suffer. Please look for other means to send your money because western Union is dying a slow death.

I am very disappointed with this service!
Highly not recommended! Never ever will use this bank again!

I don't know how your compliance department works, but nobody wants to send his own money and after being IDed and all, having to call you again on the phone, be on hold for several minutes to answer some condescending questions so you can remove a hold on the money sent. I just had the worst money transfer experience. Nowadays there are a handful of competitors that offer better rates and services. I'm not sure why I went back to WU, but I've learnt my lesson. Keep it up! You're doing amazing! Maybe you need to see even a further drop in clientele before changing your ways.

My son traveled 5hrs to pick up a cash pick up transfer, buy a car and drive home. Money ( $4000 was sent and withdrawn from our account in seconds. At pick up my son was told there is a $2000 a day, per person limit to receive. Now they wont refund it for 7 business days... my son is stranded hundreds of miles from home, the car he was to buy was sold to someone else, and I am out the hundreds of dollars it took to undertake this endeavorThanks $#*!s... You Suck!

I am a truck driver and I needed funds in Southern New Mexico but in Southern New Mexico their network was down. I had to drive to Tucson to find a Truck Stop where their network was working. But because the pickup location was in New Mexico and not Arizona I still cant pickup my funds. I called customer support and explained the situation to them and they still wouldn't help me. I finally told them if they want to get paid they are going change the pickup location. If not then I will tell the sender to cancel the entire money transfer. Their customer service the worst I've seen and I will never send or receive money with them ever again. They are way to pricey to be such a major inconvenience like this! So screw you Western Union! I wanted to drop an F-Bomb here but I wanted everyone to know just how $#*!ty they really are to their customers and I hope they go business really soon...

Absolutely shocked how bad this company is and how they treat customers. They gouge your for a fee to send your money, understandable, but they also are shylocks and don't give you a fair exchange rate on an international transfer so they make more money. They also ask a lot of personal questions that they have no business or right to ask. When you question what their policies are, they won't tell you. They discriminate on age and race. Stay away from them and use other companies.