Wells FargoReviews 522

I keep a minimum amount of money in WF because their ATM are convenient. Otherwise I would not recommend doing any business with this shady bank.

I opened a deposit box with them and they started charging me an additional one, only removed after 4 meetings with their rep. They started calling me for opening other accounts periodically and eventually I told them to stop randomly calling my mobile number.

If I walk into a teller to withdraw more money, they always try to sell me other things.

I am the trustee of an educational account, left for my son from my mother, who died.
I spent over 2 hours on the phone with them today, because they are blocking purchases of things he needs for college.
Some of the computer parts went through while others were blocked.
There is hundreds of thousands of dollars in the account, and they are worried about $3,000.00 in purchases that makes sense for college, like BOOKS!
WHY block books being bought at an actual UNIVERSITY book store?
They had no answer for me as to why this was happening.
I want to call my financial adviser that is separate from the actual bank, and just get the hell out.
Who wants to enter all that information into a robotic system, to verify every purchase? Then they make you sit on hold for 25 minutes while "we assist other customers".
Its bull$#*!tery, and I am sick of their crappy service.
My financial adviser gets paid over $2,000.00 (per transaction) for taking a required percentage from an annuity, to "roll over" to another account.

Using a credit card should not give me so much anxiety.
Remembering WE ALL BAILED them out, and this is what we get back.
Bye-bye.

I had a checking account with wells Fargo for a few years and then I joined the Army, I was stationed in Germany so I switched to a military only credit union so I wouldn't have to deal with foreign atm fees and other charges from over seas spending. I had a few hundred dollars left in my wells Fargo account and decided not to close it. After a couple years in Germany I get a letter from wells Fargo saying my account was negative, since I didn't have the minimum amount in my account they nickeled and dimed my account until all the money was gone and then they proceeded to slap on over draft fees on top of that. I was never warned about a minimum balance charge and on top of that I had enough in my savings to easily cover the minimum balance requirement. Instead of moving 12$ from my savings to my checking to satisfy their minimum account balance they proceeded to nickel and dime away $488 and then try to slap on $60 in over draft fees. I'm only giving them 2 stars because once I explained my situation, they dropped the fees and cut me a check for the money they took. Either way I'm sticking to my credit union since they don't have random fees and they reimburse all atm fees.

We had a savings account for many years. Not much money; but something that would be there if we "really needed" it - like NOW! My wife went in there and they "claimed/lied" that we were notified that because of "inactivity" the money was now in the hands of the state of N. J. and it would take 8 - 10 WEEKS to obtain. No phone call, no REGISTERED/CERTIFIED letter... nothing. What was in it for them? Didn't want to pay a dollar or two interest? My wife just now tried to call their corporate office and the rep. Said she would have to write a letter about her dissatisfaction. Good job, WF. We will NEVER enter any of their offices again and we hope you see this letter.

I used to be a happy wells fargo customer. Now I'm considering closing every account I have with them. The customer service is always nice, but it's the bank itself and their policies I take issues with. I don't kill the messenger, in other words. Pretty much I signed up for an 'interest-free' credit card through them. Later i was charged a LATE FEE. I called and asked, why is there a late fee on an interest-free card? I had the CASH wise VISA-- an account that does not qualify for a late fee reversal. Which is really stupid. Not to mention the rewards system is SO stingy. You can only withdraw rewards in certain 'increments' that's how they get you to keep using the card. I'm ditching Wells Fargo for Chase Bank. Chase lets me withdraw rewards any time I *******@mn well please, and doesn't have all these confusing credit card rules. Shame on your Wells Fargo. Not to mention your new website interface really sucks.

When I walk in to a Wells Fargo at 5:17 pm (they close at 6pm) in jean shorts, a zip up black lace semi collared shirt, a Bruno Mars hat, black flats, bright lipstick and fresh skin, I want some damn service. I want the same service you would give a man. I was rudely approached by a hip swinging, eye brow raising, water sipping Asian woman working that day August 10th 2017 & talked to an equally unhelpful sexist male as if he actually had any etiquette to know not to be a sexist pig. I needed a banker. I also had two checks in my hand & have been with Wells Fargo for 20 years, since I was a little kid, because yeah, I'm that beloved & respected in my family. I want the service offered to me. I want a banker. I want service. I was just brought over to the side to give my social security number and/or bank card & discuss my concern when they have a banker' s office section right there. You act like my money is no good. You act jealous. You act sexist and ignorant. You act discriminating. You act lazy. You act rude & I'm offended at the service I was offered. I had a concern, I had questions about things going on in my account, I had paychecks; I needed a banker. I was NOT offered any resolutions or proper service. Makes me think you expect me to dress like your little muse to run my errands when I'll be the judge of who I am, certainly not your house broke, small town, Oregonian, cattle lassooing $#*!. You know nothing of etiquette. You have a double chin btw, so I don't know why you're acting all snooty. You act like an ignorant jealous $#*!. Congratulations on never being wanted or needed in a bigger, fancier city. Oh and her rude thin lip mouth said, "Now you don't have to give your personal information anymore". How backwards does our society have to get things? I hope your manager sees this. You cattle wrangling ignorant frikkin gawddamn double chin quota making ugly damn fool.

Will side against you in a case you've proven you've won just because of race. Employee reviews state white men need not apply. Puts me on the phone with other blacks after the first blacks discriminate against me, when I ask for this not to happen they don't say I'm not allowed to do that but apparently they're allowed to choose people racially that will unfairly influence the outcome of my dispute. A lack of double standard. News article on Wells Fargo:"Wells Fargo is a bank, not a center for political activisim" i really want to get rid of them but afraid the next bank will do the same to me or worse.

Amazing, another banker walks away with a multi million dollar package, while adding to pay with fake numbers. The little guys get fired and the big guys get fatter.!
The inability for these major banks to adhere to rules and compliance is worrisome, then need to be torn down to the base with 0 compensation. This story will continue as it did from 2007 & 2008, 8 years later same ending. Any financial institute that has salary or bonuses tied to compensation is asking for the same outcome. Goals. Just like during the housing collapse, bonuses were tied to loan goals and then forclosures, modifications. Are we that stupid as a society? This did not work well for the general public, who were taxed with the bail out. So here we are again, Fraud from fake accounts, and credit cards by a bank that is insured... Quick solution! Stop providing monetary incentives for goals. All banks: Fair pay for a honest days work, stop out sourcing financial products, and customer information..

Wells has changed the format and made bill pay very difficult. I have multiple accounts to the same payee but funds come from different accounts. They were grouped by accounts. Now all payees are grouped together, can't tell payees apart. Nightmare. Have lost access to all the reports I have created with bill pay. They should not have changed over to the new format without having all the old access ready to use. No account numbers show up on bill pay. Multiple accounts of same name, which one am I paying? Hate this new format.

I am writing to publically thank Stephanie Leonard, office manager at Wells Fargo Rural & Baseline Tempe AZ *******. She was polite, professional, addressed my issues thoroughly and solved my concerns during our meeting. I appreciate her checking that all my accounts were in order and confirming exactly how I wanted each account handled. If Wells Fargo gives bonuses to outstanding employees, Stephanie Leonard is deserving of one. Thank you again, Stephanie Leonard! From a very happy Wells Fargo client, Katharine K Whiting.

Have been a Wells Fargo customer for 11 years. I always, as in always, pay my Visa bill in full. There have been a few times when the US Mail [for whatever reason] delayed in delivering the paid bill.

Recently, this happened again. I called to have the late fee & interest charge credited on the next statement. I was told they could not do it because a late fee & interest charge had already been credited in the last 12 months.

What's especially irksome is that my bills are always paid in full; yet if the US Mail delays in delivering, I'm charged a late fee & interest.

They can see from my record that I've paid no late fee & interest over these 11 years, or that if it has been charged, it's been reversed.

Wells Fargo does not value loyalty. That, and no one has the the time to read a record, listen to what a customer is saying, and make an executive decision. Whatever happened to loyalty? Don't companies think that customers will write reviews, notify their social networks, who in turn, notify their social networks?

I have also had interactions with Wells Fargo staff who've made the following remarks [unthinkable in terms of quality customer service]: "I have brain tumor and I don't remember faces"; and "I thought you had more money in your account than this!"