Wells FargoReviews 522

Reliable. Good customer service good interphase and very easy to navigate there website.

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I had paid online every month for payments. This stinky month shows no money withdrawn from my account after making the payment week online. Sucks they didn't correct this. Refinance my auto loan elsewhere. Garbage service they provide.

Do not use this company to get a mortgage. I got an $84,000.00 loan through Wells fargo Mortgage. My mortgage payments were made every month on time for three years. Until a tragedy happened in my life and I was unable to make the mortgage payments. They took me to court very quickly. Before they were able to foreclose on the house, I was able to sell it for much less than I could have gotten for it. They added false additions to the ultimate charges and walked away with over $20,000.00 more than they should have gotten on my home. 106,000.00 for an 83,000 mortgage. I have sent them several letters of complaints regarding this overage. They close my case without resolution. When I call them, they deny any knowledge of my having been the homeowner. They seem to have hidden my loan.In spite of the fact that they were more than willing to take my $105,000.00 payment. This Company is shady, to say the least! I do not recommend them for any sort of home loan.

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I used Wells Fargo for a home mortgage loan that was 75% down on the home. I had a horrible experience with them. They were not transparent, used teaser rate that then went up when they came up with issues that raised the rate and charged fees that were inappropriate. The loan officer went MIA the last week of financing contingency and we almost lost our $100,000 down payment. We finally decided that enough is enough with the horrible process and lack of transparency, went to a new lender who closed in 20 days. Do not work with Wells. They are dishonest and put you through a horrible experience.

All I asked WF is to properly subtract my entire principal payment from the balance like they should have done on the date of payment. Wells Fargo is trying to commit fraud again! All I asked them to do was fix this so-called mistake and they refused. They just gave me the run around! No idea what they did? All I know is WF is charging me interest on my incorrect balance!

By accepting the principal payment and having it printed on the receipt, WF entered to an agreement to accept the principal payment! I should have been not been told it would go towards my balance if it was not going to be at the time of the deposit! Principal payments go directly towards the balance only, not interest!

Principal payment is simple math. The entire principal is subtracted from the balance only! They do not need to contact me to confuse the situation or try and convince me what they did is correct! This is not the first time Wells Fargo has done questionable activities, in fact there is a Netflix (Dirty Money) special just on Wells Fargo illegal activities. This is why they have commercials that state: earning your trust back... Now the question is how many customers is Wells Fargo doing creative accounting or secret fees on?

I am happy to review this bank... it is where I have done my banking for more years than I like to count. At one time it was a local bank known as VNB... then Wacovia... now Wells Fargo.

It used to have that hometown / small town appeal and ease of doing business... I knew the managers and the staff; they were so helpful and personable. During its years as Wachovia it was okay, too. Now as Wells Fargo, it is a corporate nightmare full of red tape and bureaucratic BS... they require IDs for even making a deposit or ascertaining my current balance. The workers are snippy, smug and impersonal.

I have left there many a day with a terrible headache.

I stay because I do not want the hassle of changing banks or the associated potential failures.

It is just so awful... I have no words.

Two stars... because I do not wish to tempt fate.

Wells Fargo, you are no better than a "special needs" piggy bank...

Do not finance your home through these scam artist. They tell you to refinance but not make any payments because it will be incorporated in to the refinance. Then 3 months later they attempt to foreclose on your home. If you get through that and arrange a repayment plan because of late payments plus interest that were caused by them. They than sell your mortgage to one of their underling affiliates who attempt to do the same thing all over. They are very crooked and claim they have no records of ant incidents or you can not get a hold of anyone who can help fix the problem. There are no government agencies who help. We had to go to are state senator who was able to provide some help but WELLS FARGO is such a huge corporation they laugh at the fines and just ignore any complaints

Wells fargo closed the main branches in the city that I live near. They say they are going to remodel and enlarge the only remaining branch. But they did not do that prior to closing the other branches close to 2 years ago. I have not been to the branch that ihave had to wait in excessive lines.

Their response is that i can go to one of tje nearby county branches instead. Typical of the now very large bank. Dont care for their customers.

Interface is a windows overlay on what appears to be 1970 soviet politburo software. No ability to enter dashes or other typical characters in comments. No ability to see open statements online, so you have to wait until the end of the period and upload all images of receipts at that time. Mobile app is slightly better, though it only loads a few transactions at a time. How does a bank have this much scale and not have a decent solution for one of the most important cash management products? Wells seems to spend more time touting their technology than actually investing in it.

To be clear, Wells Fargo bank provides outstanding retail banking service; Wells Fargo Education Services is a toxic division thereof. Wells Fargo education services is a disservice to both borrowers and the mandatory co-signers. The late fees are exorbitant, the computer loan system that Wells Fargo education services is outdated and inadequate, and this company will not accept credit cards for payments or late payments. Having experienced the cruelty of their policies and the computer loan system as a
Co-signer, I can only say "Find another lender that has social and community values". Example one: the late fees are 60% of the payment amount
Example two: payment that was $0.70 short caused a late fee to be assessed
Example three: after describing my extended hospitalization, late fees still assessed
Example four: WFES files negative credit reports with the three credit bureaus

While I can't justify my college student's financial irresponsibility, I can complain about Wells Fargo education services treatment of the co-signer whose FICO score was 830. Because of two late payments and three negative credit reports filed by Wells Fargo education services, the co-signer's FICO score changed to 730: this was the news received after being released from the hospital.

In the new millennium, college loans are necessary to pay for the exorbitant costs associated with the acquisition of degrees, however, filing negative credit reports on college grads struggling with self sufficiency and financial demands does not benefit anybody. If Wells Fargo education services chooses to do business in the college loan space, then conduct that business responsibly, with the goal of improving society, and with a concern for the community.

I just had the worst customer service experience ever. I was forced to file for bankruptcy some years ago. The BK was discharged in 2012. I just recently discovered that Wells Fargo had suppressed submitting my timely payments to all three credit bureaus for 6 years. I wondered why my credit score never rose above 680 and why my credit card and car loan interest rates were so high. I called to have this corrected and to explore the potential for restitution because of their negligence. Not only was my request for restitution denied but they also refused to retroactively report 6 years of timely payments on both mortgages to the credit bureaus. Their reason, "They didn't have to by law". Though they are not legally obligated to fix THEIR MISTAKE, any above-board company would feel morally obligated to do the right thing. I find it amazing that an organization who's had so much bad press and legal issues treat a long-time customer this way. What a disgrace. I'll never do business with them again. See attached response letter.

I considered opening an acct with these guys when I first moved to town, but after looking at all of the fees, it looks like they nickel and dime you to death. I assume that dumb looks are still free. And this was before they got busted for all of their fraudulent activity against customers. Based on the fact that they had to get bailed out through TARP in the recession and other banks didn't, my perception is extremely poor management in addition to being crooked.