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WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
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Excessive shipping prices are what you get as they make up the profit the "lost" when giving you a deal on their items here! Wow! It seems that there are those in agreement with me about the excessive shipping costs! Look at the other reviews! Are you all trying to save the flailing post office all by yourselves?
I ordered a dough sheeter for my business on October the 31rst. The site says 2 - 4 days shipping. When 30 days went by and I had not received the machine I complained. They hurriedly placed some language on the bottom of the page that says because the item is not in their warehouse that could delay delivery. That language appeared AFTER I started to complain. And none of the customer service reps quoted this new policy that suddenly appeared The customer service reps are full of apologies but not solutions. At this point I have no idea when I can expect this equipment Buyer beware with Webstaurant!
Thank you for your review, Michelle. I'm sorry if your order took longer than you expected. While we cannot guarantee delivery dates on regular ground and common carrier shipments, it does seem like your order took much longer than our estimates. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod.
I needed a replacement hose but had a difficult time finding the part on the website. I was determined to find it so I did, but it took quite a bit of guessing to find the parts page.
Thank you for your review, Stanley. I'm happy to hear you enjoyed the process and were able to find what you need! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
The prices for decaf whole bean coffee are the best I have been able to find and reordering is pain-less.
Thank you for your review, Gracie. I'm glad you were able to find great prices and a great product! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
I got a turkey fryer kit after Thanksgiving. I received it and wrapped it for Christmas.
When my husband opened it on Christmas day, the pot was damaged.
I emailed them.
I was asked to send them photos and I did.
Even it was my fault not checking the contents immediately, the new shipment is already on the way.
I got say, GREAT CUSTOMER SERVICE!
Thank you for your review, Chiyo. I'm sorry that your order arrived damaged, but I'm glad we were able to help you out! Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process. I'm happy to hear the process worked for you! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Shipping was almost the same as the items themselves.
You say to order more items and the shipping cost goes down. This is not true.
The only reason I bought them is because my litter sister needed them for a school project.
Shipping price TERRIBLE. You are taking advantage of your customers.
Thank you for your review, Joann. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
The shipping costs more then the product. How can that be? I should of read the reviews first before placing the order.
Thank you for your review, John. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
I'm glad to have found a nice stainless steel prep table for my kitchen, and while the prices are fair, shipping sure is expensive and slow.
Thank you for your review, James. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Beware of ordering from WebstaurantStore if you live outside of the US. The company's website says that they will contact you to obtain brokerage info BEFORE shipping your order. They don't actually contact you, and then you're forced to pay the brokerage and administrative fees to their preferred shipping company (FedEx). And if they happen to ship your order in multiple shipments, without notifying you first, then you have the privilege of paying these fees TWICE. Don't bother trying to speak with their "customer service" agents either. In their case, the customer is never right!
Thank you for your review, Naomi. I apologize if there was an issue with the duties and fees for your international shipment. For the convenience of our customers, we utilize FedEx International as both our shipper and broker for international ground shipments. We do not require you to provide us with a broker if it is a ground shipment. If the shipment was shipped via common carrier, we will contact you for that information before it ships. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod.
Ordered ground shipping for about $100 worth of food (after shipping it was a bit under $160) on Dec 10th. I never was given any tracking information on the food order. 6 business days later I got nothing and was told after I made them look into it they had sent my food to the wrong place and would of never told me anything unless I had made it my mission. The customer service agent asked if I would rather have the money refunded or the food still shipped but before I even opened that email of her asking me they shipped my food anyway. Why they didn't do 1 day rushed shipment to make up for their error I don't know. But I know I couldn't get my order refunded until they stopped the delivery, get it sent back and told me 3 business days. I told them forget it ill wait for the food then. It's am on day 8 expecting my food in two more days hopefully. I wasn't offered any store credit or anything for their error.
My faith, trust and confidence in this business is lost. They did not give me tracking info, they gave my order to someone else, they didn't communicate with me, they made decisions without me and didn't even bother rush shipping the order they owed me. My business will not be coming back, if I wanted slow and dishonest delivery I'd orider from eBay.
Thank you for your review, Jamie. I apologize that your order was misdelivered by the carrier. We do provide tracking on orders as soon as we receive so I apologize that it was not sent to you in this instance. I would like to see how I can help with this situation. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod.
I ordered a set of sternos as a Christmas gift. I specified in the notes of my confirmation order page that it was important the box was not marked as to what was inside since I wanted it to be a surprise. I received an email from the company that they received my note and would send a blind shipping. I then came home from work five days later and saw three boxes on my doorstep with pictures of the product on the outside of it and to make matters worse the person who I bought it for was home when it was delivered so the surprise was ruined. Not only that I called the customer service line upset and explained to them why. The representative was not helpful and refused to let me speak to a supervisor. She stated that she could refund me the money for the products if I wanted to return them but only after they charged me a 30% restocking fee! I will never order from this company again. It was my first and my last time. Run or hope you never have to return an item!
Thank you for your review, Carmen. I apologize for any confusion with your order. We are primarily a business to business restaurant supply distributor and our shipping and packaging reflect this model. Some items we carry are packaged in such a way that they can be shipped safely without external packaging. Because we try to ship orders as quickly as possible, we would not be able to repackage an item that can ship safely in its own packaging. The email that was initially sent was letting you know that the shipment was being sent "blind", meaning with no packing list or pricing included.
If you ever have questions about an item, please reach out to us before you purchase so we can help you find the right product. We try to provide enough information on our website so our customers can make the best, educated buying decision. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
The thermometers are accurate and last for awhile. We have ordered them several times and have been very satisfied with the products.
Thank you for your review, Katherine. I'm glad you're enjoying your thermometers! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Ordered an Excalibur dehydrator for $189 and had to initiate a return because it was large for my home. Webstaurant wants to charge a 30% restocking fee plus $23 return shipping fee. The manufacturer (Excalibur) charges a 15% restocking fee and the item is going directly back to them bypassing Webstaurant altogether. Webstaurant claims they have to charge 30% for online returns to keep prices down.
The fact of the matter is Webstaurant is actually making a profit on selling items and making a profit on returns as well.
Look to get your items elsewhere.
Thank you for your review, Andrea. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. The 15% restocking fee from the manufacturer is assessed directly to WebstaurantStore and does not include any costs associated with our customer service or processes required to set up the return. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you ever have questions about an item, please reach out to us before you purchase so we can help you find the right product. We try to provide enough information on our website so our customers can make the best, educated buying decision. You can always reach us through chat directly on our website or through email when you have order or product questions. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
This place has everything I need. I love one stop shopping. I have a small coffee shop and we get almost all of our supplies from WebstaurantStore
Thank you for your review, Beth. I'm glad you're able to run your coffee shop with the help of WebstaurantStore! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
I am a driver of a commercial vehicle and am quite used to going to warehouses and do not understand why I cannot pick up my order?
Thank you for your review, Larry. We operate completely online so all orders need to be placed directly on our website and shipped from one of our warehouses. These locations are purely distribution centers and are not designed for customer pick up. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
I have been looking for a company that will have awesome quality products at an affordable price... this is it! Thank you, thank you!
Thank you for your review, Bolu. I'm happy to hear you were able to find what you need! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Thanks. This site is user friendly and placing orders quick is easy! I order the cups and lids for my business.
Thank you for your review, Jessica. I'm glad the website was easy to use! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
The order arrives as expected... every time without fail. I love this store! I've purchased everything from Apple Corers to Zesters and everything in between.
Thank you for your review, Douglas. It is awesome to hear that your orders are arriving and meeting your expectations! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Shipping price is cost prohibitive for further orders. Need to work on their marketing skills. The shipping cost more than the product.
Thank you for your review, Thomas. We realize that shipping cost is a common concern with all of our customers which is why we do have a new program for free shipping. Plus is our new program created to provide better service and free shipping to our customers. By enrolling for $99 a month you can receive free shipping to a single selected location on orders over $29. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link: https://www.webstaurantstore.com/plus/.
THIS SITE IS EASY TO FOLLOW AND UNDERSTAND GREAT SELECTION OF FIRE EXTINGUISHERS FOR ALL YOUR NEEDS.
Thank you for your review, Tom. It's great to hear you were able to find what you're looking for! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Steve. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. Please keep in mind we cannot guarantee shipping estimates unless you choose 2nd Day or Next Day shipping for in-stock items. You can always reach us through chat directly on our website or through email when you have order or product questions. As to our carriers, we do ship UPS, FedEx, and through regional partners throughout the US but we do not ship through USPS.
That being said, we do have a free shipping subscription. Plus is our new program created to provide better service and free shipping to our customers. By enrolling for $99 a month you can receive free shipping to your selected location on orders over $29. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link:
https://www.webstaurantstore.com/plus/
If you have any further questions, please feel free to contact us or visit our FAQ page below:
https://www.webstaurantstore.com/ask.html
If you have any questions or concerns, don't hesitate to reach out to us at [email protected].