WebstaurantStoreReviews 852

Thank you for your review, Krista. While Walmart and Amazon may carry the same or similar products, we do differ from those businesses in that we are a wholesale distributor that primarily focuses on selling to commercial businesses. As to returns, all regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. If you prefer a check refund, the refund check will only be sent out on Tuesday’s.

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned. If your item was shipped directly from the manufacturer, then we would have needed to confirm the return with the manufacturer before processing the return. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].

Thank you for your review, Frank. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. As to Webstaurant Plus, by enrolling for $99 a month you can receive free shipping to your selected location on orders over $29. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link: https://www.webstaurantstore.com/plus/. Webstaurant Plus now includes an optional net 30 payment program through a third party company called Blue Tarp, offering even more benefits for the $99 a month subscription fee. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].

Thank you for your review, Shana. I apologize for any confusion regarding your product review. For reviews to be posted, they must meet the following criteria which are found on the Reviews page on your account:

To be considered for approval:
Written reviews must be at least two sentences long, contain a minimum of 25 words, and provide helpful information about the product for other customers.
Photo reviews must demonstrate the product's use or application, and should clearly show the product from a perspective not already shown on the site.
Video reviews must be at least 30 seconds, clearly show the product in use, and include insightful, product-specific audio commentary.

As long as your review has met these criteria it will be posted, regardless of whether it is negative about the product. I am unable to locate your review without your account information or email address but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod.

Thank you for your review, Wendy. I apologize that the part you ordered did not fit your machine. We do provide a link to our return policy during checkout and we do provide our return policy under "Conditions Of Use" at the bottom of the screen. All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. If you prefer a check refund, the refund check will only be sent out on Tuesday’s.

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned. Items directly shipped from the manufacturer will be labeled as such and carry this message:

"Because this item is not stocked in our warehouse, processing, transit times and stock availability will vary. If you need your items by a certain date, please contact us prior to placing your order. Expedited shipping availability may vary. We cannot guarantee that this item can be canceled off of the order or returned once it is placed."

If you have any questions or concerns, don't hesitate to reach out to us at [email protected].

Thank you for your review, Karen. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. We are primarily a wholesaler for commercial customers, so you may find more savings if you purchase more items, or in bulk. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].

Thank you for your review, Belinda. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].

Thank you for your review, Kiro. I apologize that you purchased a product that did not work for you. If ever you have concerns that a product you've purchased is defective please reach out to us through our website or [email protected] and we can help you resolve the situation through the warranty. If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.

We do offer returns. All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. If you prefer a check refund, the refund check will only be sent out on Tuesday’s.

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.

I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod.

Thank you for your review, Randall. Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers' price increases, where applicable. For pending alternate payment / leasing orders, we reserve the right to adhere to these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, WebstaurantStore will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or cancellation of the order, resulting in a full refund. Promotional codes are time sensitive and some last 24 hours. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].

Thank you for your review, Rafael. I'm sorry if you received the wrong item. We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod.

Thank you for your review, David. We try to offer the most products we can at competitive prices. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].

Thank you for your review, Jerri. I'm happy to hear we are meeting your needs! We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included, and it sounds like we're doing so. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].