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WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
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I have photos of the sugar I have ordered from them before and the sugar I received it was raw coarse grade sugar with lots of molasses flavoring and nice big chunks of sugar. This order I received fine grade hardly any molasses flavor and its like dust. I was told what is shown below and that is completely outrageous I didn't pay $70 for 50lbs of sugar dust I paid for raw sugar that was shown in the photo.
https://www.webstaurantstore.com/golden-barrel-50-lb-raw-turbinado-sugar/104SUGRAW50.html
I have confirmed with the manufacturer's quality team that raw sugar is 100% natural and can have variations in appearance because of that. To get a completely uniform appearance between each batch it would need to be more heavily processed like normal sugar is.
Because of their answer, we believe that you have received the correct item.
Please let me know if there is anything else I can do.
I have been on so many websites looking for items and this is, by far, one of the best and easier sites to find items. I love the items I have already received and I plan to do more shopping here.
Thank you for your review, Dawn! I am happy to hear that you were able to find the products that you were looking for on our site! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Disaster of a company with a customer service department lacking competence and service skills. Will go back to local company to place orders.
Thank you for your review, Joey. I am sorry to hear that your experience with our customer service was not positive. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily.
So far so good, haven't received but just ordered so will let you know how well it works. If it works will use again and again
Thank you for your review, Jason! Thank you very much for your recent purchase and kind words! We truly appreciate your business and positive feedback. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I ordered 1.75 gallon mason jar type dispensers for our Jack and Jill bridal shower. I haven't received my items yet but ordering was 1 2 3. Looking forward to receiving my purchase.
Thank you for your review, Joanne! I am happy to hear that the ordering process was simple and easy. We truly appreciate your business and positive feedback. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I own a snow cone stand and I always order my supplies from this company... service is dependable and delivery is always fast
Thank you for your review, Maricela. I am happy to hear that we are able to provide the supplies that you need in order to run your snow cone stand. We truly appreciate your business and positive feedback. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I ordered lids for 16 oz Solo cups I already had- the product description said Dart Solo UltraClearv662TP 9, 12, 16, 20 and 22oz. Clear No Slot Lid'. They did not fit the 16oz Solo cups I had. Had to do an online chat with a rep because they don't put their phone number anywhere on the website. She said I was supposed to click on the button below the photo titled You May Also Need' where it has a vague caveat about the cups only working on certain cups.
She said I could return the unopened packages for a refund but I would have to pay for shipping plus a 30% restocking fee. I tried to review the product on their website (just warning other buyers to beware that the lids don't fit al the sizes stated in the product title- but it says the review I wrote would need to be reviewed by Webstaurant before it is posted. I'm 99.9% certain my comments won't be posted. No wonder there were only 5 star reviews for the product! I can't believe I was the only one who was mislead by the product description.
Thank you for your review, Lisa. Since cups and lids can vary in diameter from one brand to another as well as within a single brand, we usually direct you to use the "You May Also Need" section in order confirm compatibility. This usually works best if you have the model number of the cup and search that on our site, then from there, the "You May Also Need" section can be used to view all the compatible lids.
Our phone number is not readily available on the site since we are an online wholesaler. We like to encourage our customers to reach out to us through the website via live chat or email. If you would still rather talk to us over the phone, our number can be found when going through the checkout process.
In order to have a written review posted on the site, we do require it be at least two sentences long, contain a minimum of 25 words, and provide helpful information about the product for other customers. We do review all reviews that are left for a product to make sure what is posted is helpful for potential purchasers of the product.
I am unable to locate your order without your account information or email address but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily A.
I bought a $16,00 replacement part and they charged $21 to ship it! No adjustment possible according to customer service - Right!?
Thank you for your review, Becky. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
Since we are a site that specializes in bulk ordering, you will find the best shipping value by placing a larger order. In my experience, I have found that we usually have the best and lowest overall pricing compared to our competitors.
If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Shipping is already overpriced so if you have problem with your item you have to pay for shipping to return it. I bought some containers and also bought lids that go along with them. Well, the lids don't fit the containers. I contacted them and they sent replacement lids that still didnt fit. THey offered to refund for the lids but not for the containers. What am i supposed to do with the containers without the lids? They're useless. They shouldn't be selling the two items if they dont fit. At this point I really don't care anymore. Will not buy from them again! Stay away!
Thank you for your review, My I. I am sorry to hear that you had issues with the lids not fitting the containers that you had purchased! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
In order to return items to us they do have to be unused, in their original packaging, and free from damage. If this was not the case with the containers, that could be the reason why we were unable to return.
I am unable to locate your order without your account information or email address but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily A.
Easy to shop website. Will shop here again. Use items at a wedding a love it. Reason I use and will use again
Thank you for your review, Sharon. I'm happy to hear that our website was able to assist you with your wedding needs! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
I ordered a door handle told 2 day delivery! Paid extra for it! Got it a week later! Lost customer because of it! I'm ordered something else to give another chance! If it says 2 days delivery it shouldn't be when factor ships it
Thank you for your review, Ronnie. I am sorry to hear that your order was delayed past the expected delivery date. Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.
I am unable to locate your order without your account information or email address but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily A.
My first order ended up unavailable. They contacted me. Worked with me 20% discount. Great customer support new order completed. Thanks so much Jim
Thank you for your review, Jim. I'm happy to hear that our Customer Solution Specialists were able to assist you when your first order was unavailable! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Shipping WAY over priced and could not deliver products on time promised after waiting for items to ship. After contacting them, they wanted me to pay an additional $75 in shipping to get quicker delivery but still no guarantee of quoted delivery date.
Thank you for your review Denise. Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.
These orders must be placed before 2:00 p.m. EST to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.
If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Shipping is way overpriced. I don't know what else you want me to say. Shipping was more than the purchase itself. So disappointing.
Thank you for review, Amy. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. We do offer a new program, Webstaurant Plus, that offers discounts on shipping. By enrolling for $99 a month you can receive free shipping to your selected location on orders over $29, and receive discounted shipping on many other items that do not qualify for free shipping. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link:
https://www.webstaurantstore.com/plus/
If you have any further questions, please feel free to visit our FAQ page below!
https://www.webstaurantstore.com/ask.html
If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Will shop again great prices wholesale for my big family some time walmart and costco dont cut like here thank again for easy checkout
Thank you for your review, Max. I'm happy to hear our website is helpful! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
The site was easy. This is the first time I order here. I like to drink mango strawberry lemonade. Can't wait to get. It will save me money.
Thank you for your review, Alesia. I'm glad you were able to find what you need. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Webstaurant has been an amazing experience for our business. We also upgraded to Plus which saves hundreds on shipping every month.
Thank you for your review, Mary. I'm glad you've been able to save with Plus! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
This review is regarding Order # *******. This company is one of the most unscrupulous businesses in from which I've ever purchased. My company needed a new coffee maker in our Building B break room. We had previously purchased one for our Building A break room which is almost identical to our Building A break room. Of course the coffee maker didn't fit in our Building B break room due to the difference in the depth of the counter there compared to Building A's counter depth. No big deal, correct? I will just pay closer attention to the depth of the coffee maker and order one that will fit the correct counter depth. Wrong! Webstaurant Store charges a 20% "restocking" fee plus the return shipping even if you intend to exchange the item for a proper sized one. I was actually going to spend more money to purchase the correct sized coffee maker. I can understand charging the customer a return shipping charge- that's fair- but 20% for basically opening a box and putting the item back on the warehouse shelf? This company is shady, and I will not be doing business with it ever again. The customer service skills of the Customer Solutions Specialist I've been dealing with is worse than any fast food worker you've ever encountered. She actually tries to justify the $90 Webstaurant has made off of me for doing nothing by saying this is how they keep prices low. Well, I see how this company keeps prices low now.
Thank you for your review, Josh. I'm sorry for any frustration with the return process. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order, that goes beyond placing the item back onto the shelf. The time spent helping customers with returns, the cost of warehouse employees processing the order in and out are some of the costs associated with a return. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. We recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.
That being said, I will have a Customer Solutions Representative reach out to you to discuss the return. If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
I have used Webstaurant store for commercial use and knew exactly where I needed to go for personal use. Thank you for the friendly web ordering and great pricing!
Thank you for your review, Joshua. I'm happy to hear you've been able to find products for your business and at home! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
They told me an immersion blender/whisk bundle was out of stock until next weekend. But, they had the whisk and blender available separately for $40 more than the bundle.
I asked if I could purchase the separate components at a $40 discount to match the price. They told me no.
After some frustration, I simply gave up and put my name on the list to be notified when the item was back in stock.
On 2/22 I get an email that it's back in stock and available for purchase. So, I buy the item along with about $200 worth of other products that I need, expecting fully to have my order within 5-7 days.
Then, on 2/25 I get an email that the item is out of stock and my order won't ship out until 3/4!
I mean, come on now. I was specifically notifed the item was available, it let me BUY the item and then waited 3 days to contradict itself and say I now have to wait another week! And, they STILL wouldn't match their own price; they told me they'd give me $20, but not $40 -- as a ONE TIME courtesy.
I'm sorry, but THEY made the mistake... and more than once. I should not have to pay more and wait longer because their system is flawed. They also gave me a hell of a time returning a case of pumpkin that they didn't say was made in China in their own description.
Ugh... I'm just so frustrated with Webstaurantstore.com. Plus, their shipping rates are very high compared to other places.
Just be VERY VERY VERY sure about what you're actually buying from this company BEFORE you buy it. Because once you've placed the order, it's like getting blood from a stone to get ANY sort of help at all from anyone. They'll come up with 3000 excuses as to why you can't return, exchange or make any alterations.
Make sure you ask 1,000 questions and get it in writing.
With this company, the customer is never right.
Thank you for your review, Gregg. I apologize for the confusion surrounding the in stock email you received. I was able to find your order based on the information provided. Often we will mark an item back in stock when we know we have stock coming in soon. We do that so customers can place an order and not have to wait for the exact day an item is back in. While the motor/handle portion of this unit was in stock, in this instance, the attachment portion of the blender was not. It is coming into stock this week to be able to be shipped out, so your order will be fulfilled soon. The lead time on the separate pieces would have been the same for the attachment portion of the blender, so you would not have received the items quicker had you ordered them separately. I did see that your order was placed on 2/22 in the evening and we emailed to let you know there would be a delay early in the morning of 2/23, and then another email update on 2/25 giving a specific shipping time.
As to the pumpkin return, I apologize if there was any confusion regarding the product. We recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us. As to country of origin, we do list if a product is made in the USA right on the product page. If it is not listed, please reach out and we can help you with that information.
If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Thank you for your review, Laura. I am sorry to hear that you received a product that you are unhappy with and does not fit your need. Since this is raw sugar, it can vary from batch to batch since each crop could encounter different growing environments. I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily.