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WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
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I made the mistake of creating an account with Webstaurant Store, but after seeing their astronomical shipping prices, I decided that Costco was more than enough for my bulk food needs. Then came the emails. Spamming me almost daily with unwanted coupon codes and deals that I'm never going to use. I've unsubscribed from all newsletters and email communications, yet I'm still receiving emails from Webstaurant Store. I have been in contact with two chat representatives, on two separate occasions. They both reassured me that my email had been removed from their mailing list. That is until the next email shows up. After contacting the chat reps, the email frequency actually increased. I have marked Webstaurant Store as spam, in my inbox, and all their emails go directly to the spam folder. The issue for me is that, if a business has to lie and deceive over something as simple as email preference, I'd hate to see what they actually do if I were to put in credit card information, and place an order with them. Which will never happen. Do not trust Webstaurant Store with your personal information. If they're so desperate to have customers that they're willing to place an arbitrary email preference page, and actively lie to members about something as simple as communication preferences, then they're desperate enough to do anything with your personal information.
My experience was without snags from entering site to checkout. Also, description of the product was clear and concise.
Thank you for your review, AE! We truly appreciate your business and positive feedback on our checkout process and item descriptions! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
What you might save on price they make it back up in shipping cost. The shipping cost can be as much or more of the actual item cost. This is how companies make their margins. They stick it to you and hide it in shipping.
Thank you for your review, BH. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
We do realize that shipping cost is a common concern with all of our customers, therefore we do have a new program for free shipping. You have an option to sign up for the WebstaurantPlus membership! You can get unlimited free shipping for just $99 a month, allowing you to save hundreds of dollars a month on orders.
If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
A friend and I purchased significant quantities of food items from Webstaurantstore. I couldn't be happier with the speed of delivery and the quality of the products. Most items were delivered in 2 days, packed well and delivered intact. I saved hundreds of dollars over the price of locally purchased supplies and am thoroughly pleased with the quality. I'll definitely be back to order more... the selection of products covers the entire range from food, to equipment, to disposable supplies.
Thank you for your review, David! I am happy to hear that your order arrived quickly to you without damage and that you were able to save money because of our bulk discount pricing. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I bought 3 item 30 years ago. Just received 2.
I missing 1 Vollrath ******* and my Gran Open is TODAY.
I feel obliged to pass the case on to a lawyer
Be careful with this company
Thank you for your review, Lyliane. I am sorry to hear that one of the items that you had ordered has not delivered! We are happy to look into this for you, but I am unable to locate the order without your order number, email address or information used to place your order but if the Vollrath item is still missing, please reach out to us at [email protected] and put it to the attention of Emily A.
Need web search to be more forgiving and not so accurate. Your shipping costs are way out of line. Looking for new source.
Thank you for your review, Leslie. We appreciate your feedback on the search bar on our site. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
This is great for business or personal use! Great prices & Fast shipping! I will definitely be using webstaurant store again!
Thank you for your review, Danielle! We truly appreciate your business and positive feedback on our pricing and fast shipping. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected]. Have a great day!
I order something it was wrong I returned it. But they are not returned my money back almost two manth be careful with them
Thank you for your review, Abul. I am sorry to hear that you were not refunded for your return! When we set up a standard return, there is a 20-30% restocking fee and you are responsible for the cost of the return shipping. Once we receive a return back to our warehouse, it does take about 1-2 weeks for our returns team to issue the refund to you.
I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily A.
Quick service, I will order again. The product is exactly what I expected. And serves is purpose for my needs
Thank you for your review, Tunesia! We truly appreciate your business and positive feedback on our quick service and I am happy to hear you received exactly what you expected! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected]. Have a great day!
I love the variety offered! Shopping is easy, Shipping is pricey though. I can't wait to see what other neat items I can find (when I can afford to ship them)
Thank you for your review, Sarah! I am happy to hear that you have had a good experience on our site! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses.
If you ever have any questions or concerns, please do not hesitate to contact us at [email protected]
It was easy to navigate the only down side is that the shipping and handling was over 50% of my purchase meaning that was almost as much as my total, my total was $20.88 and the regular delivery was $14.16, that's a lot
Thank you for your review Cindia. I am happy to hear that you found it easy to navigate our site. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
If you ever have any questions or concerns, please do not hesitate to contact us at [email protected]
I wish I had believed the negative reviews of this company not backing its products. Be forewarned that if you have any trouble they don't back the products. I purchased a faucet for the sprayer option that I needed/wanted in my Laundry room. It leaked and we just needed a inner replacement piece and they said the we breached the warranty since it was for residential use and would not assist us further. All we wanted was a replacement piece not a new faucet. They were dismissive and just told me to call a plumber.
Thank you for your review, Dawn. I am sorry to hear that a part of your faucet was not working properly and leaked! The reason why we were unable to offer replacement parts is that the manufacturer states in their warranty that they "assume no liability for parts or labor coverage for component failure or other damages resulting from installation in non-commercial or residential applications". This information is noted on the faucet's page within the "Resources and Downloads" section on the right-hand side.
In situations such as these, we would recommend reaching out to a plumber to see if they can either replace the part or confirm what part is damaged so that we can provide a link to the replacement part on our site for purchase.
If you have further questions or concerns, please do not hesitate to contact us at [email protected].
If you buy something you better hope you don't have to return it. They have to contact the manufacturer to make sure that you can return the product then you have to pay a restocking fee. I'm still waiting after 2 weeks and 5 phone calls to the webstaurant store to get approval to return the product. I called the manufacturer myself and they said yeah no problem we take returns but I have to go through the webstaurant store since I ordered it there.
Thank you for your review, Cherish. I am sorry to hear that is has been an issue creating a manufacturer return! When items that originally shipped from the manufacturer have to be returned, we do need their approval and return information in order to set the return up in our system.
I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily.
I've purchased a wood top work table. It took 7 days before it shipped, but I was happy to get and email, FINALLY that it had shipped. The email CLEARLY STATED there would be no phone calls prior to delivery, so I waited, and waited, and waited. When the item never arrived I checked my emails again. I found an email that said the carrier was unable to contact me by PHONE so the item was returned! WHAT?! They said there would be no calls before delivery! AND the number they stated they called I haven't had in over a decade! I didn't give that number so where did they get it? Well, I payed with paypal, and apparently THAT'S where they got it. They asked a THIRD party for MY information! Then said it was MY FAULT! I paid $495 for the table, after the return fee, restocking fee AND taxes on all of it, I got $194 back! I have serious doubts the table was ever shipped. THIEVES! After reading several reviews online, it seems this is a common occurrence with WEBSTAURANTSTORE. I should have investigated before making a purchase.
Thank you for your review, Darlene. When an order is placed with PayPal, you sign in and confirm that the information that is pulled from logging into PayPal is correct on the "Review and Payment" page before placing the order through our site. Once the order ships, we do send an email with tracking information so that you can be aware of when it is estimated to arrive to you. I am sorry to hear that there seems to be miscommunication on the delivery and that it was returned.
I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily.
Very easy to order what I was looking for. I looked at other sites and I found that you had what I was looking for and a very reasonable price.
Thank you for your review, Silvia! I am happy to hear that our site was easy to navigate and that you were able to find what you were looking for at a great price!
If you ever have any questions or concerns, please do not hesitate to contact us at [email protected]
I hope they read the text and only send me the mop bucket and not the whole item all over again and charge me for it then I'll give my final review
Thank you for your review, Elisia. I am sorry to hear that you are having issues with your mop bucket! I can look into this situation further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily.
It is very easy to browse and find the items I was looking for. The prices seem reasonable and there are a variety of items to choose from.
Thank you for your review, Ashley! I am happy to hear that our site was easy to navigate and that you were able to find what you were looking for!
If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Great prices on the glass products in it would have been a five star rating if the shipping options were better, cost me just as much to ship as an actual product itself. Overall though, this is the second time I'm ordering from here and very happy with the product.
Thank you for your view, April! I am happy to hear that your overall experience with us was positive!
Since we do our best to offer the lowest prices possible per item, we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included.
If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
By the time they deducted 30% restock and shipping I got back less than 1/2 of the money on an unopened product. Never do business with them.
Thank you for your review, Qixotic.The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I have it the highest score although I placed a coupon code in and it took the code put didn't apply a discount.
Thank you for your review, Keko! We appreciate your positive feedback, but I am sorry to hear that you had issues with the coupon. All of the coupons that we offer are item specific, meaning that not all items will be reduced in price with a single code. For our current coupon codes please visit our blog by following this link: http://www.webstaurantstore.com/blog/. Here you will find all of our monthly deals. It will also give you the option to enter your email address so you can automatically receive coupons every week! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Quincie. I am so sorry to hear that you have had such an issue getting your email removed from our promotional email list! When a customer no longer wishes to purchase from us or does not want to be informed of our twice-weekly promotions, we do remove their email from our list and have no intention to email you further.
I am happy to look into this for you and make sure that your email is blacklisted so that you never receive an email from us again. If you send us an email to [email protected] and put it to the attention Emily A, I will make sure to personally get this resolved for you.