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WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
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Honey's Sno' Shack will be doing business here. Owning a Sno'cone/snack stand has me being a thrifty shopper. I came upon this sight and have been taking my time looking and comparing with where I've shopped before. This is by far a better prices place and I will be telling my fellow snack stand people where I buy my products.
I used the website few times before that's, but last week I order countertop sups cookers, Got them yesterday, One was defected, not heating well, chat with customers service to inform them about the issue.
HE tell me contact the manufacturer, NOTHING WE CAN DO FOR YOU.
Thank you for your review, Mowj. I am sorry to hear that you are unhappy with the response from our customer service. When an item has been used, we are unable to return it back to us. Since this is the case, we advise reaching out to the manufacturer to get assistance under warranty in cases where we do not hold the warranty. They would be able to troubleshoot and offer a resolution that we cannot. If this situation is still ongoing and you are not receiving assistance from the manufacturer, please do not hesitate to contact us at [email protected] so that we can assist you.
Web restaurant really handled my problem professionally and In a timely manner. I am really sanctified
Thank you for your review, Theresa! I am happy to hear that our customer service was able to help you with your problem quickly and professionally. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
We use Webstaurant for most of our paper products. Most items are much cheaper than we can get from our regular distributor even factoring in the shipping. Trust me, I've done the math. When something arrived damaged I just had to send a picture and they
Reshipped the item. Love the chat feature and great customer service.
BTW, restocking fees are pretty standard and shipping costs are high everywhere.
Thank you for your review, Kathy. I am happy to hear that you are satisfied with our overall pricing for our paper products and that you were able to save money! I am happy that our chat service is helpful and we were able to resolve the damaged items quickly for you. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I ordered today in the Ponto Beach in Southern California for delivery to my business in another state
Great
Thank you for your review, Stanley. I am happy to hear that you were able to purchase easily on our site and have it shipped to your business in another state. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
They have a great selection but prey on users who order things and have to return them by changing a 20% restocking fee. Its not our fault your products do fit in certain places, or don't work how we imagine they would. I'll buy only from Amazon now. At least in most cases they do free returns. What a joke Webstaurant!
Thank you for your review, AB. I am sorry to hear that you are unhappy with our standard return fees. The reason why we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
We do our best to provide all the information about a product upfront so that our customer can make an informed purchase and should not go through a return process. If you have a question about a product and it cannot be answered on the site, we are happy to look into the product to confirm if it will work for your application.
If you have any further questions or concerns, please do not hesitate to contact us at [email protected].
I placed an order for some things I needed for a party. The items normally get to me within the week, so I placed the order on Monday and found out the shipment wouldn't get to me for two weeks. I explained to the company. Asked if I can return the items. They said, sure, but we will charge you 20% plus return shipping. I responded, "So, in other words, you make it so expensive for someone to make a return that they simply can't return items. Nice". I won't order from them again. Of the several orders I've placed with them over the past three years, both times I've needed to return something, they have come up with a way to keep me from returning items. The first time they just flat-out said I couldn't return the items. I had ordered cases of baking soda when I meant to order cases of baking powder. I asked if I could refuse the shipment and have them exchange the order out for the correct item (happy to pay the additional shipping) and they said no. They wouldn't exchange it for me. I hope this review keeps enough people from ordering that they will change their policies.
Thank you for your review, Lisa. I am sorry to hear that you are unhappy with our standard return fees. The reason why we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
In the case of your baking soda that you were looking to exchange, I do apologize, we are unable to accept returned consumable products. We do need all returns to be in a resellable condition. Therefore, since we want to ensure the consumable products are good to use, untampered with, and have an adequate shelf life when they are purchased by our customer, we do not allow consumable products to be returned and resold for the safety of everyone involved.
If you have any further questions or concerns, please do not hesitate to contact us at [email protected].
Great awesome service and product was on time and not broken or scratched... ship well and packaged well. Will buy more
Thank you for your review, Noah! I am happy to hear that you are happy with what was purchased and that it arrived to you in good condition. We truly appreciate your business and positive feedback. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I bought a 10 Glass canton cake dome from them and the base was 11.25" which did not fit my glass bottom that is 10". Sorry, they tell me but it wouldn't do any god to send the item back as it would cost me the $24.00 + 30% stock fee so I should sell the item locally. Really? Is that any way to treat a customer. Stay with Amazon to buy glassware. They will take a return without any problems. These people are rip-off artists.
Thank you for your review, Diana. I am sorry to hear that you are unhappy with our standard return fees. The reason why we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
I have pulled up the Anchor Hocking 340Q 10" Glass Canton Cake Dome on our site and it does state in the spec's section that the item has a 10" top diameter, but an 11 3/4" bottom diameter. We do our best to provide all the information about a product upfront so that our customer can make an informed purchase and should not go through a return process. If you have a question about a product and it cannot be answered on the site, we are happy to look into the product to confirm if it will work for your application.
If you have any further questions or concerns, please do not hesitate to contact us at [email protected].
I bought a product that they sold for sale saying that it would arrive in two days. They lie with that information. They sold me the product more than 1 month ago and I have still received it because the factory does not have it available. Every day they tell me something different. Be very careful to buy. It's the second time they do this to me. I thought that the first time was bad luck, but I realized that it is normal
Thank you for your review, Gerardo. Based on the screenshot that you have attached, I was able to locate your order and I am so sorry to see that there has been multiple delays and misinformation about when the items would be available from the manufacturer that was shipping them out to you.
We do state on our site that the item that was purchased "Usually Ships in 1-2 Business Days", meaning that if that item is in stock, this would be the typical processing time for an order, but this timeframe is not a guarantee. Since the item that was ordered was out of stock with the manufacturer this typical processing time was delayed and the estimated ship date was pushed back. We did our best to provide the most accurate information to you that we receive from the manufacturer and it was pushed back a few times as they were waiting to get the stock in.
I apologize for the frustration of the delays, but I do see that the order did ship out on 5/28 from their location in Georgia and is estimating to deliver to you on 6/6 in Oregon. If you have further questions about this situation, feel free to reach out to us at [email protected] and put it to the attention of Emily A and I am happy to discuss this with you.
Prices are really good, and with $99 shipping everything ships free. I dont know why people are saying bad customer service, i have had no problem with customer service, love the chat option. We order nutella so much and sometime the package breaks, but all i have to do is send a picture and they ship me replacement.
Thank you for your review, Sadaf! I am so happy to hear that you are enjoying out $99 Plus shipping program and you are happy with the service that was provided when damaged Nutella arrived to you. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected] or continue to chat with us through the site.
This is not quality company. I have been customer over two years from canada. Having improper shipping method and online customer people as so rude. Ask us pick up our stuff from the truck, which is over 100lb what evenr heavy it is. We piad $250 deliveris fess as well. Customer supporter advised me that weneed hire forklift, if the items is heavy for us to lifted. Asking extra delivery fees once we paid for ordered with deliveries fees. Not a reliable company! Wow I don't thinks this company is having hidden charge and screws me up
Thank you for your review, Ruben. I am sorry to hear that your experience with our company has not been positive so far. Based on what you stated, I believe it sounds as though you were in need of a lift gate service. A lift gate is a platform on the back of the truck that acts as an elevator to bring the order down to the ground for you. This is a service that can be selected when going through the checkout process online for an additional fee of $45. We are based in the US, so all pricing is in US dollars. You would then be responsible for bringing your products into your facility.
I am happy to look into this further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily A.
51.00 bucks to ship 195.00 in paper product is a bit much. I can see if the product is heavy, but paper cups and bowls should not cost that to ship out
Thank you for your review, Tonya! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
We needed stuff for a wedding: plates, utensils, mason jars, and so much more. We were very pleasantly surprised by the speed that orders were shipped. The price almost seems to be too good to be true, but it is the real deal. The quality of the products were better than expected and I got my orders quickly. I have ordered from them multiple times and I know I'll use them again in the future.
Thank you so much for your review, Daniel! We appreciate your positive feedback on our prices and speed and we are happy to hear that you will continue to use us for your future needs. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Lots of diferant items to buy at a resonable price great spices food supplys trash bag's and many more item's to choose from great store to shop at
Thank you for your review, Robert! I am happy to hear that you like our selection and our prices. We truly appreciate your business and positive feedback. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Good site with many products, but shipping costs were very high... almost the same as the items purchased.
Thank you for your review, Glenn. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Worst customer service in the business... I'll stick with Katom or Round Eye Supply from now on. Save yourself the time and hassle and avoid these people!
Thank you for your review, Sam. I am sorry to hear that you are unhappy with the customer service that was provided to you. I am happy to look into this further with you, but I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Emily A.
Needed vacuum with small attachments. I phone interface very easy to use. Hopefully has small attachments for places in car can't get to.
Thank you for your review, Bruce! I am happy to hear that our site worked well for you on your iPhone. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
First experience with this company, and after reading other reviews I will not be purchasing from them again. My company ships a lot of packages per day and we go though a lot of tape guns (they break, all of them... just the way it is). So, we know our tape guns. We purchase 3in tape for more box coverage, and require a 3in tape gun. I was looking online for more the other day, and came across webstaurantstore who had advertised 3in tape guns at a reasonable cost. I purchased three of them. Order Number: ******* and they arrived in three days! However, they sent the wrong size tape gun. 2in :( which does not fit our 3in tape, nor is it the correct product. I started an Online Chat with Meghan. Her response time was slow, the questions she asked had nothing to do with the product. I sent her 5 photos (see attached) of tape gun they sent (2in-black), and what we currently use (3in-red). The color doesn't matter at all, however the size is very important. She continued to disagree with me about the size of the tape gun, even after viewing the tape gun with the measuring tape showing the size, and a photo of what a 3in gun looks like. Saying my 3in tape "should work" with the incorrect 2in tape gun they sent... also refusing to admit the size of the tape gun was mislabeled on their site (I pointed out, you're welcome) until the very last comment. It was clear she had no idea about the product they were selling. We are working on the return now, I hope is goes smoother than what the other reviews have stated, and a full refund is given.
Thank you for your review, Rain. I am sorry to hear that you were unhappy with the product and service that you were provided. Since you have provided your order number, I was able to see the exact item that was purchased. In looking into the item, the 3" is referring to the tape's core diameter not the width of the tape that is compatible with it. In looking into the product description, we do note "Use this dispenser with your 2" x 110 yard box sealing tape with a 3" core. " as well as noting the 3" was the core diameter in the item's name as well as in the specs section as well.
Normally in this situation, this would be considered a standard return with a restocking and return shipping fee, but I am happy to hear that Meghan made an exception to return the tape dispensers for the confusion.
In the future, if you are confused about a product or are looking for an item with specific specifications, feel free to chat, call, or email us for assistance.
If you ever have any further questions or concerns, please do not hesitate to contact us at [email protected].
I saved so much money. And the quality is always 100 percent the best. I have enough dry goods for 3 year's.
I always buy bulk from webstaurant store. If your feeling goofy about shipping think about this one or two time's don't add up too the constant week after week of going to the store. So if you think about it your saving moolah.
Thank you for your review, Charles! I am so happy to hear that the products were what you are looking for at a good price! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Tina! I am so happy to hear that after comparison, we have lower prices for the items for your sno'cone/snack stand. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].