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WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
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Good selectiongood price n will order again Staff are friendly. Hope more choices in the future. Shipping charge could have been better n out of state order should not be charged with ssles tax
Best prices I have found. If it performs as advertised it will a perfect fit for my BBQ. But why does a review require 100 characters is beyond me.
Thank you for your review, William! I am happy to hear that we were able to provide you great prices on products that work well for your BBQ. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I ordered a knife sharpening set and it was defective. Notified customer service immediately after opening it and they informed me that I could not return it because it was opened. I will not be ordering from them again.
Thank you for your review, Ken. I am so sorry to hear that you sharpening set arrived to you defective! I am so sorry for the confusion! Since we do require that all returns are unused and in their original packaging and free from damage, we would have to go through a warranty process instead of standard return. I am happy to look into this situation with you if you email us at [email protected] with the order number and put it to the attention Emily A.
They are lazy and rude, asked to them which product can recommend me for an elevator, not to heavy, x size, they send me to chose myself on the website and said to me, they are not my employee to choose for me! Hahaha his name Taylor Luckenbill
Thank you for your review, Hernan. I am sorry to hear that you are unhappy with the service that was provided! Since we do carry many different brands and products on our site, we are happy to help narrow down your search, but ultimately, we do not offer particular recommendations for items to purchase. We do our best to provide information such as buying guides, filters, and specs on the items to help you with the decision, but since we are not in your location or know exactly how you do business, we think it is best for you to look into the product, it's features, and dimensions to see if it would fit your needs. Once you are looking at a product and have questions, we are happy to answer any question that could arise. If you have any questions or concerns about a product, please do not hesitate to contact us at [email protected].
Prices are great. Shipping and handling gets you in the end Bought any way14 inch if perfect for serving drinks. Any bigger an it is to heavy.
Thank you for your review, Sharon! I am happy to hear that the price fits your needs and the trays that were purchased are perfect for your drinks! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Concerning: Regency 10" x 14" x 10" 16-Gauge Stainless Steel Three Compartment Drop-In Sink with 10" Faucet
Customer service stands behind defective product: The sink has bent edges that would leave an air gap after being installed. Customer service tells me: "My product specialists team let me know that this sink is intended be used in the cleaning area of a restaurant where the look of the unit does not matter. It is not intended for a residential setting." Looks does matter in my commercial kitchen where the quality of the kitchen is in part a reflection on me.
Customer service goes on to say: "They are standing by that the bowing of this unit is standard. The bowing of the sink can be corrected by adding caulk around the edges once it is installed." This will be an ongoing sanitation and maintenance nightmare for a commercial kitchen. "Bowing is standard?" Seriously? A professional plumber refused to install this sink because of the bow and the fact that the sink is not designed per standard that would allow for proper installation thus removing any bowing. This sink only has four threaded posts, one on each corner, to secure the sink to the counter.
Note that the WebstaurantStore site product pictures show straight edges, not curved.?
https://www.webstaurantstore.com/regency-/*******@Emily A.,
Yes, I think WebstaurantStore should look into it. The answer that a defective sink is acceptable is totally unacceptable. It's like going to buy a car and the salesman telling the buyer, 'the car is supposed to have dents. These are meant for...'
That's insane and pushing a defective product is very bad business practice.
The solution is to either stop selling the sink or have the supplier change their poor manufacturing practice and deliver proper sinks.
Review the messages WebstaurantStore sent me. "Must be installed by a professional plumber' but a professional refused to install the defective sink because of the curved edges that would leave an air gap, and because it isn't designed to be installed properly.
Again, WebstaurantStore should not be selling crap.
Thank you for your review, Matt. I am sorry to see that your sink arrived in that condition! With sinks such as these, their intended use is for the back of the house and our products team did confirm that this is standard for this type of sink and it would still be completely functional in that condition. I am happy to look into this situation further with you and see what sort of resolutions have been offered at this point, but I am unable to do so without further information or the order number. If you could email us at [email protected] with the order number and put it to the attention of Emily A, I would like to look into this with you.
Was interested in a particular product that had to be special ordered, furnishings for a trade show booth. Before I ordered, I asked them to confirm the lead time. They spent a few days getting that exact date. The window they quoted was about a month out, but was workable, so I placed our order. I checked back repeatedly over the next few weeks and was affirmed everything on track. Then when we got to the actual shipping window, they delayed the order by several more weeks. We just spent $$$ on furniture that will arrive after the event, and meantime are scrambling around the Bay Area traffic scene to find a replacement. They don't have a care in the world though.
Thank you for your review, Bob. I am sorry to hear that items that you were ordering for your trade show ended up having a delayed ship date past the date of the event. We do our best to provide the best estimates possible to confirm when items will ship before placing an order with us. Then once we have the order in our system and then the manufacturer, in this case, provides the estimated ship date based exactly on the order. I do apologize for the inconvenience, but we are unable to guarantee a ship date or delivery date for these specially ordered items. I am unsure of what was ordered and I am unable to look into the order now, but if you email us at [email protected] with the order number and put it to the attention of Emily A, I am happy to take a look and see if there is any way for the manufacturer to meet your need by date. I look forward to hearing from you!
While you may find some products to be more affordable I would encourage you to deal directly with someone you can connect with. Their online chat is worthless and their phone support is even worse. 20days in and they have still not shipped my order - called or explained. They were kind enough to "look into it for me" once I was able to connect meanwhile I am still in need of the equipment. Their main goal is to generate orders and clear the phones - not deliver a superior customer service experiance or even get the requested (and paid for BTW) solution into the hands of their "Valued Customer". I have taken them out of my resource solutions list. This website is just a clearing house - if you can purchase from the manufacturer for your needed equipment you will save yourself money and time - but, mostly you will save the headache of having to deal with another online company who only care about volume of generated orders and not the individual customers need.
Thank you for your review, Clay. I am so sorry to hear that you have not had a positive experience so far with our company. We do have customer service representatives available to either chat, call or email, 24 hours Monday-Thursday, until 8pm EST on Friday, and 9am - 4pm EST on Saturday and Sunday. If there is a delay with a shipment that is either in our stock or shipping directly from the manufacturer, we do our best to update you as soon as the information is available to us by email. I am unable to look into this further with you or advise why the order has not shipped in over 20 days without the order number. Since this does seem to be unresolved, if you can please email us at [email protected] with the order number and put it to the attention of Emily A, I would like to look into this with you.
Is my first time buying here i hope everything will be fine. Im trying and next time i will be buy more is everything is ok
Thank you for your review, Sonia! I am happy to hear that your experience so far with WebstaurantStore has been positive and we would love to continue doing business with you in the future. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I don't know what Jason B is talking about I've been with this company for a little over 4 years. And if there's a problem they never delay on solving it.
Thank you for your review, Floritta! I am so happy to hear that you have not had any issues getting the help that you needed when you have encountered a problem. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Easy access to website. Has large variety of equipment. And pricing is unbelievable. Was at ace mart and the same rack I just ordered was $80. I just got it for $31.99 plus shipping.
Thank you for your review, Jason! I am so happy to hear that we were able to deliver the rack that you were looking at for such a discounted price! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Terrible company, terrible staff. Not at all helpful, make up reasons they can't help you (rather than just saying "I can't get the measurements of the tray" they say "we are only a reseller of the tray, so we can't get the measurements"). Incredibly frustrating. Take your business elsewhere whenever possible. They don't deserve your hard earned money.
Thank you for your review, Jason. I am sorry to hear that you believe that we lied to you and that you do not wish to work with us in the future. I am unable to locate your order without more information or the order number to better assist. If the issue is still ongoing please feel free to email us at [email protected] with the order number and put it to the attention Emily A so that I may look into this issue with you further.
I simply love the fryer that I think this works awesome I have a food truck that I use it for water heats up nicely easy to keep clean works fabulously I'm very happy
Thank you for your review, Dailla! I am happy to hear that your fryer is performing well and meeting your needs! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Love that we can order our supplies and get the best deal around. We are very busy family with several businesses going on at one time and we need this flexibility of being able to make a list of items needed and place the order over their website.
Thank you so much for your review, Sondra! I am happy to hear that we are able to fit your needs and are available for you when you have a moment in your very busy schedule to order. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I would LOVE to give them a 5-star rating, but I currently sit waiting for their choice of shipping company to deliver my equipment. I have asked them to use a different shipper, but their reply is that shipping would increase - even though I am signed up for their "Plus" shipping. This makes me feel like the thousands of dollars I have spent don't matter to them - let alone the thousands in additional equipment I still have to order, or me as a customer. Their products/equipment are great, but using Estes shipping is a horrible business decision on their part. Will likely spend my big purchase dollars elsewhere, as waiting a week or more for delivery on equipment that is sitting less than an hour away from me is unacceptable.
Thank you for your review, Lori. I am sorry to hear that you have had continued issues with one of the carriers that we use. Since you are a Plus free shipping member, the shipping cost for Plus free shipping items would not change if we did restrict Estes on your account. The only issue that you may encounter would be a slight increase in shipping for the non-Plus items. The reason why it would increase is that we use many different carriers to quote the cost of shipping to you in the cart and when the lowest cost option is removed (Estes), we would select the next lowest carrier which may be a little more expensive. Since we do not offer flat shipping rates or build the shipping cost into the cost of the item and we calculate them real time when you place the order, there is a possibility that it would be more expensive to use a different carrier.
If you would like for us to restrict Estes, we are happy to do so, but we want to explain why you may see higher shipping than previously on the non-Plus items. I am happy to work with you on this if you email at [email protected] and put it to the attention Emily A.
Like everyone else on here, I'm currently absorbing hundreds of dollars for a "restocking fee..." YEAH RIGHT. Restocking a bunch of table feet costs hundreds of dollars? This is how they make their money. Not only do you pay shipping both ways, but you also pay imaginary fees for a product not fitting properly. Jeez. My company does thousands of dollars worth of business monthly. You just lost all of it. Going to Alibaba.com. Look it up. Way cheaper and hundreds of 5-star reviews. Connects directly with manufacturers so you end up with the right product.
Thank you for your review, Jake. I am sorry to hear that you are unhappy with our standard return fees. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you have any further questions or concerns, please do not hesitate to contact us at [email protected].
I ordered some pretty expensive food storage containers and then needed to return some of them. THAT'S when you find out there's a 30% "restocking fee" PLUS return shipping. I'll just keep the containers at that point, but will not order from them again. Amazon, here I come!
Thank you for your review, Abby. I am sorry to hear that you are unhappy with our standard return. We do provide all return information as well as other information about our company on our "Conditions of Use" page located at the bottom of any page on our site as well as on the "Review and Payment" page before placing the order.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
If you have any further questions or concerns, please do not hesitate to contact us at [email protected].
Absolutely the worst we have got a run around from day one. First a order was put on hold and this is a project that the kitchen was completely gutted and kids are feed meals here 3 times a week anyway order on hold due to a 3 pan sink that boils down to it was heavy and wouldn't fit on the lift of the truck then got that straightened out or thought we did was suppose to deliver Thursday well it did not. Come to find out it is on a truck in Texas we are in Kentucky hello can't be here until the 25th the project is going to be done by then. Do not order from this company they may be a few hundred dollars cheaper but a pain to work with they tell you what you want to hear and take your 6,000 dollars and get nothing you ordered well our kids will not suffer from your lack of commitment to your customers you will not stay in business long. I give you a -10 out of 10. Yes a negative 10 out of 10
Thank you for your review, Rhonda. I am so sorry to hear about the issues that you have encountered with the delivery of your sink! With these larger common carrier shipments, we are unable to guarantee delivery dates, we are only able to provide the best estimates. If you have a specific need by date, we recommend reaching out to us before placing the order so that we can provide you with the best estimate for delivery. We do also do our best to provide information about your shipments, such as updates or issues, as soon as possible. Since I am unable to locate your order to look into this further without more information, please feel free to reach out to us at [email protected] and put it to the attention of Emily A and I am happy to discuss and look into this with you.
They have everything we need for our restaurant business, at prices you can't find anywhere and the assurance that you are dealing with a respectable business.
Thank you for your review, Fernando! I am so happy to hear that we provide a good selection for your restaurant as well as competitive pricing! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Ordered product for a family reunion. I had two weeks before the event. I ordered on a Thursday and had my box delivered at my door on Monday. Very pleases with the quality of my products and the prices where very affordable.
Thank you for your review, Lilla! I am so happy to hear that we were able to get the products to you quickly and in plenty of time for your family reunion. I am also happy to hear that you are happy with the quality and pricing. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Danny! I am happy to hear that you were able to find what you were looking for at a great price and you were provided with friendly service when you required it. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. As for sales tax, we used to only charge sales tax to the states that we did business in, but due to the Supreme Court ruling in South Dakota v. Wayfair Inc., individual states can now require e-commerce retailers to collect state sales tax on the goods they sell and ship within their state's borders. We are required to collect sales tax in 40 states, and more states are added regularly. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].