WebstaurantStoreReviews 852

Thank you for your review, Isham. I am sorry to hear that your meat grinder is no longer working! The extended warranty just offers additional coverage time on the product but still follows the coverage that is listed in the item's standard warranty information. This can be found on the unit's page on our site under the "Resources and Downloads" section on the right-hand side. Within the warranty, it does list what will void the warranty and what the warranty will not cover. It sounds as though the unit was used in a way that is not covered, but I would need more information to confirm this.

Since I am unable to locate your order without additional information, I am unable to see all of the details as to why the warranty did not cover the issue in this circumstance. If you would like for me to look into this situation further, I am happy to do so if you send an email to [email protected] with your order number and put it to the attention of Emily A so I can review all the information.

Thank you for your review, Dawn! I am happy to hear that it was easy to order, but that you were having issues with the coupon code. The code SEPTSAVE is only applicable to a few select items on our site. Those items can be viewed on our blog as well as the latest codes that we offer, http://www.webstaurantstore.com/blog/. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].

Thank you for your review, Marcus. I am sorry to hear that your fryer was lost in transit and that you were unhappy with the service that was provided to you. When orders are shipped with a common carrier, we are unable to expedite transit time or confirm delivery dates. What we do provide is best estimates based on standard transit times from one of our warehouse locations to you.

As an e-commerce business, our main source of communication with customers is via chat or email, but if you would rather call to discuss by phone, we are able to assist you that way as well.

We do understand that this is an inconvenience and you were unable to fry during that entire time that the fryer was with the carrier and we are so sorry for the inconvenience and the delay. I am unable to review your order without further information, but if you would like for me to take a look at the situation further, please feel free to reach out to us at [email protected] with your order number and put it to the attention of Emily A.

Thank you for your review, Nestor. I am sorry to hear that you were unhappy with the service that was provided. With a lot of the items on our site, we do not hold the warranty for the unit. In most cases, the warranty is held by the manufacturer directly, so in order to get service, parts, confirmation of defect, or troubleshooting under warranty, we will direct you to the manufacturer. I have checked into the Globe mixers that we offer on our site and I do see that Globe does take care of their own warranty so they should have been able to assist with it not working correctly.

Have you contacted Globe for this assistance? Were they able to help to get the unit up and running?

If this is still an ongoing issue and Globe was unable to assist, please reach out to us at [email protected] with your order number and put it to the attention of Emily A so that I can look into this further with you.

Thank you for your review, Ken. I am sorry to hear that your item broke while in use and it could not get repaired. Since we carry a wide variety of products on our site, customer service representatives are trained on where to find the information or to reach out to our Products team if they cannot correctly advise on what is being asked. Most products of our site have their own warranty with the manufacturer or we are covering the warranty. It sounds as though your unit may be outside of the warranty period or we did not have the replacement parts, but I am unable to locate an order with the information in your review. I am happy to take a look into this further for you if this is unresolved. I can be reached by emailing us at [email protected] and put it to the attention of Emily A.

Thank you for your review, Jason. I am sorry to hear that you were unhappy with the service that you received. I was able to find the chats that you have had with our customer service representatives that were made before and after the order was placed. In one of the chats that you had with us before you ordered, we had sent a general link to all of the dipper wells that we offer on our site and did not recommend a specific one based on your use since we confirmed that we did not have one that was recommended for use without a permanent water source. We always advise our customer to fully look into the details and dimensions of the product to see if it will fully fit your needs before purchasing.

I also see that when you were looking into having shipping cost discounted, we suggested looking into our Plus program. This is a $99 per month subscription to get free shipping on eligible items when the order total is over $29. We are offering a free trial month at this time so that you can see if you like the program and you are able to cancel the subscription at any time. Therefore, at the time you signed up, you had not yet been charged and could cancel the subscription so that it would not automatically renew and still receive the free shipping benefits for the rest of the month.

As for our restocking fee, the reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.

If you have any additional questions about the above, please feel free to reach out to us at [email protected].

Thank you for your review, Ruben. I am sorry to hear that you have had 2 tables arrive to you with damage! We never want items to arrive to you with damage, but it can happen on occasion while in transit. Since the intended use for the table is for the back of the house a restaurant, the denting and scratching would be considered cosmetic damage and not affect the functionality. Normally we would offer partial credit back for the damage since we do understand that you should not pay full price for the damaged product. Did you get assistance on the second table that arrived with damage as well? If not, I am happy to look into this with you if you would like to email us at [email protected] and put it to the attention of Emily A.

Thank you for your review, TK. I am so sorry to hear that your order arrived to you with damage and when you did not receive a response and tried to call us, that it was going to voicemail! We do have limited customer service hours of 9 am - 4 pm EST on the weekends. Are you not in the Eastern timezone? If you have not received a response from us, we are still happy to assist you by email, chat or call 24 hours today through Thursday, till 8 pm EST on Friday and the limited hours listed above on Saturday and Sunday. You can also get in touch with me if you would like and I would be happy to look into this with you as well by emailing us at [email protected] and put it to the attention of Emily A.

Thank you for your review, Dave! I am happy to hear that your popper arrived in great condition and quickly. I am sorry to hear that you did have to file the screws on the unit in order to have the doors close properly, but I'm glad it did not end up being too much of a hassle. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].

Thank you for your review, Paula! I am happy to hear that you were able to find an apron that worked for your business and was able to arrive to you quickly. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. If that’s something you are interested in taking advantage of, you can learn more and subscribe here: https://www.webstaurantstore.com/plus/. If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].

Thank you for your review, Chris. In order to ensure that all information about your order is entered correctly and to stay PCI compliant, we are unable to take your order over the phone. I am so sorry for any inconvenience that this may have caused you! If you create an account with us, you can save all your information to our site so that you can easily check out with us in the future if you would like as well or you can check out as a guest each time if you would prefer.
If you have any questions about items on our sire, your order, or the process of checking out, feel free to reach out to us at [email protected] and we would be happy to assist!