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WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
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The same items i see here, that my daughter purchased, are available elsewhere for 25% - 35% less. Also they charge a whopping 30% restock / return fee - that is insane. I will never purchase here again
I spent HOURS looking for what I thought was a simple common item (to no avail), and THERE IT WAS at WebstaurantStore at a GREAT PRICE; YAY & THANK YOU!
Thank you for your review, Michelle! I am so happy to hear that you were able to find the item that you were looking for that could not be found elsewhere and at a great price. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I had questions... several... and the online chat was helpful and VERY quick. Their item was exactly what I had been researching elsewhere, and their price was LESS than the online source I usually use! VERY happy to have found this website!
Thank you for your review, Diane! I am so happy to hear that the customer service on our chat system was able to help you find what you are looking for at a lesser price! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Placed my order Oct 1/19, advised it would ship Oct 10/19. Needed this product for Oct 20th, I started to follow-up on the 15th. Finally they told me it wouldn't ship until after the 20th when I needed the product.
I had to follow-up, in my opinion VERY poor customer service
Thank you for your review, Richard. I am sorry to hear that you did not receive communications about your order! When an order is placed, we always provide a confirmation email outlining items and estimated delivery dates, then if something is delayed, we will reach out by email with an automated system with the updated dates. If you have an account with us, we do also update the order there as well so that our customers can stay as up to date as possible on their order. Since I am unable to locate your order without additional information, I am unable to speak on what happened and why your order was so delayed. I can look into this further if you reach out to us directly at [email protected] with your order number and put it to the attention Emily A. I look forward to hearing from you!
The reason I chose to place my first order with this website was the pricing. And they had exactly what I wanted.
Thank you for your review, Tina! I am happy to hear that we were able to provide items that you needed at a great price! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Always have great products and great pricing. The quality of the products from trash bags to several thousand dollar pieces of equipment are always of great value.
Thank you for your review, Shawn! I am happy to hear that you are able to find the products that you need at a good price and quality. Since we are a bulk wholesaler, you do see a saving on shipping cost per item the more that you purchase or you can always look into our Plus free shipping subscription to see if it would be a good fit for your business at https://www.webstaurantstore.com/plus/. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Having a large household of several people as well as animals, I needed a heavy duty laundry pre spotter to remover a multitude of stains from a multitude of items. Beautiful selection of products beautiful results. Speed is what you need to tackle whatever household issue, try WebstaurantStore first. Hey the shipping might be an issue but you can become a member and shipping is greatly reduced.
Remember try before you buy any where else.
Thank you for your review, Glenda! I am so happy to hear that the WebstaurantStore is able to assist your laundry needs for your family. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
First time in this page buying, I hope this product satisfy our expectation, and recommend this page, thanks!
Thank you for your review, Manuel! I am happy to hear that you were able to easily navigate our site and place an order. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Be sure to order accessories as I did not realize that the holding/proofing cabinet did not come with racks.
Thank you for your review, Whysa! I am happy to hear that you found our site easy to use and found what you were looking to order. When ordering a product we always recommend reading the details on the items page to ensure that you receive all the parts that you require for your business. We also recommend using the "You May Also Need" section below the picture of the item on the item's page for all compatible parts. If you still have questions about a product on our site, feel free to reach out to our customer service by chat or email at [email protected].
They deliberately lie about their delivery timelines, package shipments with just thin cardboard and no foam, and their customer service is downright rude and anti-customer. One of the worst companies in America.
Thank you for your review, Bob. I am sorry to hear that you have had a bad experience with our customer service and our company. When we are contacted about delivery dates, we do our best to provide estimates for delivery based on where the stock is located, where we are shipping to, and the standard transit times between the 2 locations based on these transit maps: https://www.webstaurantstore.com/shipping_time_details.html. We are unable to guarantee delivery dates since everything that we provide are only our best estimates. I am unable to pull up your order based on the information provided in this review, but if you can email us at [email protected] with the order number and put it to the attention Emily A, I am happy to take a look into this further for you and provide further assistance on any further issues you may be experiencing.
Did Not get the 20.00 off forAppling Appling for THE pay pal credit card really confused about the order all I want is my discount thank you
Thank you for your review, Lisa. I do apologize but WebstaurantStore does not offer a credit card at this time. It sounds as though you will need to reach out to PayPal directly in order for them to confirm what happened to the $20 when you applied. If you were looking to place an order with us and ran into issues checking out, please feel free to email us at [email protected] so that we can better assist you.
Very happy with all of the products I have received from you, you've really helped me build my business..
Thank you for your review, Mollie! I am happy to hear that we are able to provide you with what you need so that you are able to grow your business. We are happy to play a roll in your business's success! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
Katie chatted with me online and was very very helpful and very understanding and went above and beyond to help satisfy me today, thank you again
Thank you for your review, John! I am happy to hear that Our customer service agent Katie was able to assist you with the issue that you were having! We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I love Webstaurant for all of my small business' needs. They have quick and helpful customer service and unbeatable prices!
Thank you for your review, Dani! I am happy to hear that we are able to provide you with anything that you need for your business at a great price and with great service. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I ordered a class k extinguisher and saw that it was not the one I originally saw when I googled class k dry extinguisher. This one was a class k wet extinguisher. So within the hour after placing my order I web chatted with them to ask to change my order because I needed the dry one. They were no help and said it wasn't something they would do for me. So now I'm stuck with the wrong extinguisher and the refund policy has a 30% restocking fee plus shipping. Total ripoff artists. Never shopping this site again. Business lost
Thank you for your review, Kally. I am sorry to hear that you had ordered the incorrect extinguisher for your needs. We do put all information about a product that we have on our site. I did look up "class k extinguisher" on our site and all results did note in the item's title that it should be used "wet". Once an order is placed with us, we are unable to guarantee that it can be canceled or altered since we do our best to process and ship out orders as quickly as possible. Once our warehouse is getting the items from our shelves, it cannot be altered or canceled. It sounds as though the order had already hit this point in our processing and that is why we are unable to make the alteration that you were requesting and offered to set up a return instead. If you have further questions about our process, feel free to reach out to us directly at [email protected] with your order number.
Easy to navigate, easy to buy, competitive prices, fast and reasonable shipping, what else could you ask for? A definite "go to" when I'm looking for a part.
Thank you for your review, Matthew! I am happy to hear that you are easily able to locate the items that you need on our site at a great price. I am also happy to hear that we are able to get the items to you quickly and at a reasonable cost. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I have spent lots of money with them over past 1.5 years renovating a property in modern industrial design. I had one items arrive with slight damage and they offered 2 solutions immediately. Everything else perfect. Product descriptions are accurate and if you have more questions they answer promptly.
Thank you for your review, RR! I am sorry to hear that an item arrived with damage, but I am happy to hear that we were able to quickly offer you resolutions in order to resolve the issue! I am also happy to hear that you find that our descriptions accurately describe the product and that our customer service is able to assist with any questions that you may have. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I received the wrong mason jars I received tiny ones instead of the 16oz ones 5 gallons of Honey was late due to it was leaking and had to be returned and we shipped
Thank you for your review, Michael. I am sorry to hear that your first purchase was incorrect and was delayed due to damage! Were we able to have this resolved for you and get your order to you correctly? If there is ever an issue with your order, we always recommend reaching out to us using our Live Chat located on the homepage of our website or reaching out to us by email at [email protected] so that we can resolve the issue for you quickly. If this was not resolved please reach out to [email protected] with your order number and it put it to the attention of Emily A so that I may assist.
Very beautiful urn, very stylish, very recommend it, perfect for any occasion, very safe to use. Love it
Thank you for your review, Elena! I am so happy to hear that you were able to locate an urn that was not only stylish but functional for your needs. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
I've used this business several times! Always pleased! We are a church in a small community that is very close knit! Of course when one is unhappy... most are unhappy... we are VERY pleased with this website!
Thank you for your review, Valerie! I am happy to hear that our Live Chat service was able to assist you and we were able to provide you with quick service and low prices. We truly appreciate your business and positive feedback! If you ever have any questions or concerns, please do not hesitate to contact us at [email protected].
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Perry. I am sorry to hear that you were able to find the item that you were looking for elsewhere at a less expensive price. While we are confident with our wholesale pricing, we are always happy to check into price matching for you if you are able to find the same item at a lesser price elsewhere.
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you ever have any questions or concerns about our pricing or restocking fee, please do not hesitate to contact us at [email protected].