WebstaurantStoreReviews 852

Thank you for your review, John. I am sorry to hear that your order took longer than expected to arrive! While we do not have stock counts displayed on our site, we do have customer service available 7 days a week via our online chat system, email, as well as by phone and we are always happy to check where the stock is located and estimate how long it would take to arrive to you. We do have 6 warehouses that we ship from, but not all items are stocked in every location since we do have over 250,000 products available on our site and we do not have that much space in every location at this time.

Since we do pride ourselves on quick processing in order to get in-stock orders out within 1 business day or less, we only have a small window of time in order to cancel or makes changes to an order once it is placed. We always recommend reaching out to us with any questions that you may have before placing the order so that we can make sure that what you are ordering will work for your needs and that your expectations are met.

If you have further questions or concerns that you need to be addressed, please feel free to reach out to us at [email protected].

Thank you for your review, John. I am so sorry that you have not had a good experience with this freezer. We completely agree that we had incorrect information advertised on our site and since the time of this post, we were able to have this corrected. I have located your order in our system and I see what we were able to work with you to have this resolved to the best of our abilities as quickly as possible. I see that we are working to have the unit returned to us and that we have already issued a refund in store credit so that you can purchase the correct unit that will fit your needs quickly. If you have further questions or concerns that you need to be addressed regarding this issue, please feel free to reach out to us at [email protected]

Thank you for your review, Jules. I am sorry to hear that you were unhappy with your return experience with WebstaurantStore. The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.

We do our best to provide as much information about the product on the item's page as possible, but if you have additional questions before purchasing, our customer service is available to answer any question that you may have by chat, phone, or email so that you can feel confident about your purchase. If you have further questions or concerns that you need to be addressed, please feel free to reach out to us at [email protected].

Thank you for your review, Ann. I am sorry to hear that you have not had a positive experience with WebstaurantStore. We have our customer service available 24 hours Monday - Thursday and more limited hours over the weekend. When there is damage or late shipments, please let us know as soon as possible so that we can assist with providing a resolution, such as a possible reshipment of items. As for samples, we have a dedicated team to work with manufacturers to request and send samples if that particular manufacturer offers it. If that manufacturer does not offer samples, we suggest ordering a smaller pack size to see if it will fit your needs before ordering a larger quantity. If you have an ongoing situation that has not been resolved, please email us at [email protected] with the order number and put it to the attention of Emily A. So that I may assist.

Thank you for your review, Dave. I am sorry to hear that you had a bad experience with our customer service! We are able to be reached by online chat through our site as well as by phone and email for requests such as these. I am so sorry to hear that it took so long to have the return set up.

The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you still need further assistance, please feel free to reach out to us at [email protected] with the order number and put it to the attention Emily A.

Thank you for your review, Mitzi. I am sorry to hear that you received the incorrect order and you were not helped. If an item is incorrect and damaged, we do want to have this resolved with you. I am not able to locate a recent order with just your first name, but I am happy to look into this issue further with you. If you wish to do so, please email us at [email protected] with the order number and put it to the attention Emily A. I look forward to resolving this with you Mitzi!

Thank you for your review, Linnea. I am sorry to hear that you have been so unhappy with the deliveries and customer service. While we do our best to provide estimates for delivery of orders, we are unable to provide guarantees unless expedited shipping is ordered, but delays can happen in transit. I was able to locate your order, and I do see that you notified us on 10/30 (Wednesday) that you were missing some items. At that point we had requested further information regarding which tracking number you had received, so that we could contact the carrier and start a trace for the missing items. Once additional information was provided, a trace was started, and the carrier typically has 48-72 hours to complete their investigation. We do have to do this so that the carrier knows of the issue and if they are able to locate the shipment near you, they can have it delivered faster than we could have it shipped to you. As of 11/1 (Friday), we went ahead and reshipped you the missing items before the carrier was able to complete their investigation as an exception as we wanted to resolve this for you. Please feel free to contact us at [email protected] if you have any further questions or concerns.

Thank you for your review, Lisa. I am sorry to hear that you were unhappy with your purchase and the customer service that you received. We do our best to provide as much information as possible on the item's page on our site as well as any manual or spec sheet in the "Resources and Downloads" section on the page. If the information on the site is not what you are looking for, we have customer service 24 hours, Monday - Thursday, till 8pm EST on Friday and 9 am - 4pm EST on Saturday and Sunday via our online chat, phone, and email to ask any further question you may have.

The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. I am unable to locate your order with your name, but if you would like to talk about this further, please feel free to reach out to us at [email protected] with your order number and put it to the attention Emily A.