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WebstaurantStore Reviews Summary
WebstaurantStore has a rating of 1.9 stars from 852 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with WebstaurantStore most frequently mention customer service, credit card and return shipping. WebstaurantStore ranks 27th among Restaurant Supply sites.
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Awesome variety of products. Easy check out and always quick shipping. I have bought the spice grinder by waring in the past and it is the best grinder I've ever biught.
Easy website! Checkout went smoothly! We look forward to receiving our shipment! We're looking forward to future business transactions with your company! Thank you
Thank you for your review, Ersa. I'm glad to hear you enjoyed the checkout experience! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
The shipping price shown for my order was $5 LESS than what I was charged after I hit place my order -no explanation - rather "bait and switch!"
Thank you for your review, Joy. I'm sorry that you had an issue with the shipping calculation. The shipping that calculates on the final payment screen will be the final amount you pay. I am unable to locate your order without your order number, email address or information used to place your order but if this issue is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod.
The quality and quantity of the gold cake board is outstanding. Even with shipping the cost is better then other places. The check out is fast and easy.
Thank you for your review, Jim. I'm glad that you found a good quality product at a great price! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
I bought a $55 french fry cutter and it's horrible I used it twice and I couldn't get the cutter to cut it was way too hard. I contacted the company on live chat and email and they said it's used so sorry. I cannot believe that they don't have some type of a return policy. They said because it's used in over 30 days I'm out of luck. How could I know if I'd like it if I don't use it extremely disappointed
Thank you for your review, Sandra. I"m sorry that your fry cutter hasn't met your expectations. We try to provide as much information as needed up front so our customers can make informed buying decisions. If you ever have a question about a product before you purchase to make sure it fits your needs, please reach out to us over our online chat or by email through [email protected].
We do ask that our returns be unused, still in the original packaging, and free of damage. You can find our return policy on our Policies page and as a link as you check out. All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod. I will be able to see if there is anything we can do for you in this instance.
Webstaurant Store website is an easy and convenient way to order my baking needs. I have been ordering baking products from Webstraunt store for three years now. I have no complaints about their merchandise. The products that I ordered are quality material.
Thank you for your review, Cynthia. I'm happy to hear that you've been with us for three years! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
WebstaurantStore is great. Easy to use and they have everything. Quality products, good prices and very convenient. They have everything you can't find in a regular store.
Thank you for your review, Andrew. I'm glad we've been able to help! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Product delivered is consistently beat up and unusable. Sometimes product is not shipped as described. There is no way of telling how the product will be combined and shipped. Prices are better than a lot of places, but quality can definitely suffer.
Thank you for your review, Levi. I'm sorry that your orders have arrived damaged. Our warehouses do package each shipment with care to ensure that your items arrive intact and undamaged. However, there is still a small chance of accidents occurring in transit. Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.
We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us. If your issue is still ongoing, you can reach out to us at [email protected].
We bought a canister vacuum from them as our first purchase. The item I received was in new condition and wasn't what we expected or needed.
Because it was used once even though is in new condition in the new package they would not accept a return.
Thank you for your review, Justin. We are always available by chat or by email before you order, so if you have questions about how a product functions, you can reach out to us before you buy. We provide a link to our return policy as you check out so customers can make an informed buying decision. We do not accept used products as items need to be returned in a condition to resell. All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.
If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. If you prefer a check refund, the refund check will only be sent out on Tuesday’s.
Return requests for Special Order products and products shipped directly from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned. If you have any further questions or concerns, please reach out to us at [email protected].
Love the products and the service is the best. They have anything and everything you need.its the one stop shop for my restaurant.
Thank you for your review, Brian. We strive to empower our customers to run their businesses more profitably and efficiently, so I'm glad we're able to help! If you have any questions or concerns, please reach out to us at [email protected].
I had been buying butcher paper from WebstaurantStore for about a year and a half to place on tabletops over linen in my restaurant. I suddenly noticed that the quality had changed dramatically for the worse. I contacted WebstaurantStore and they asked me to provide pictures and video, which I did. In the end, they just blew me off and left me with 4 rolls of paper that is useless to me.
Thank you for your review, Jeanne. I'm sorry that the butcher paper changed from when you purchased it last. On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you. I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod. I will be able to assist you further.
Re-habing a house. New steps are a bit steep so needed some way to "slip-proof" them. Webstaurant had the widest selection.
Thank you for your review, Sardha. I'm glad you were able to find a product that worked for you. Please note that our products are intended for commercial use and we are not able to advise or advocate using products for anything but their intended purpose. If you have any other questions or concerns, please reach out to [email protected].
Webstaurant does not provide any warranty on appliances in Canada. I purchased a waring double waffle cone maker which after conversion/duties/taxes cost me $700 CAN This appliance broke down 3 months later and they cannot help me what so ever, they refuse to repair the product or replace it. So if you're in Canada i highly recommend buying within Canada or from a more reputable company with real customer service.
Thank you for your review, Brianna. I'm sorry for any frustration. While I am not able to pull up the specific item you are referring to, I was able to find Waring's warranty information that we provide on each Waring product's web page: "Parts are subject to a 90 day warranty. All warranty claims are subject to manufacturer discretion. Warranty is not valid on any product leaving the U.S." For your situation, I would recommend you find a local technician that can repair the unit for you. Depending on the item you purchased, you may be able to purchase replacement parts. This can be found on the item's page, on the right side of the screen under "Looking for Replacements?" If you ever have any questions about a product, please reach out to us through our online chat or through [email protected] and we will be able to help.
Bought 4 glass drying racks with extenders. The video on the listing shows a person attaching the extenders.
When I received the racks, the extenders were already attached and I could not remove them. Customer service was unhelpful and told me that the extenders were not meant to be removed.
The cost to return (20% restocking fee + pay for shipping) is cost prohibitive, so I'm basically stuck with a bunch of useless racks I can't use and I'm out over $100.
SO ANNOYING.
Thank you for your review, Matthew. I was working with Brad on this situation for you and it looks like you already accepted our resolution to return the glass racks. In the future, you can always reach out to us by chat or by email if you have questions about a product before you purchase. We provide a link to our return policy as you check out, and we provide detailed product information so customers can make an informed buying decision. If you have any further concerns, please reach out to us through [email protected].
I ordered a 3/8" french fry cutter for my church and also a seperate 1/4" cutter blade and 1/4" pusher block. When I ordered it they have 2 websites that show what appears to be identical products but at a different price. When I received the shipment i realized I did not get the pusher block for the 1/4" cutter. I emailed them for help and explained the problem. I was told to take a picture of what I received which I did. On one of the websites when the order was placed it only included the cutter blade for the 1/4" fries at a price of $17.49 the other website included the pusher block and cutter for $11.49. At this time I was never told that the pusher block was not included with my order. I was later told that if I wanted the pusher block I would have to order it separately and pay an additional shipping charge of over $22 for a small package. I this fraud?
I'll let the Fl attorney General decide
Thank you for your review, Charles. I'm sorry for any confusion on the website. We do sell various assemblies for fry cutters so you do not have to buy parts you do not need. Each item page will list specifically what parts come with the item you're purchasing. If you ever have questions about an item you're purchasing before you order, you can always reach out to us on our online chat or through email at [email protected]. That being said, if there was confusing information on the website I would like to look into this for you. Please email [email protected] and put it to the attention of Jarrod so I can look into this further for you.
We have been using Webstrauntstore.com since early 2016 to maintain supplies for our coffee shops. We've ordered ice machines, syrups, bar supplies, sinks, etc. with little to no issues. We've received damaged goods but they were either credited or replaced within a couple of days. It is safe to say, we rely on their services to maintain 70% of our products. Very happy with them and would encourage you to give them a try.
Thank you for your review, John. I'm glad to hear that you have been able to use our website to help run your business. If you have any questions or concerns about past or future orders, please don't hesitate to reach out to us at [email protected].
I bought a commercial refrigerator for over $3000. 00 with white glove delivery which was supposed to take an extra 5-7 days delivery. I didn't mind the wait though the cost for this special delivery was high. According to the tracking schedule my item was delivered to my city 8 days ago but I have not received the refrigerator yet. They told me it was going to be delivered last Saturday (Today is Tuesday) so I went into work on a normal day off to wait from 9:00 am to 1:00 pm for delivery. The delivery did not come because someone had the wrong contact number to reach me. I rechecked my order and had given the correct number. After numerous attempts to contact NSD the delivery company and also contact to Webstaurant, they have now rescheduled the delivery to tomorrow between 9:00 am and 1:00 pm. These are not my normal work hours and I will have to go in during this time to see if they show up. So far it is 15 days since the original purchase. I will never use this service or purchase from this company again.
Thank you for your review, Joan. I'm very sorry that your order was so delayed. While we do not guarantee transit times, it does sound like your order was delayed beyond the estimate. I would need to see your order to assess how to properly help you. I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod. I will be able to assist you further.
The items in the pictures don't match the items they send you. Horrible customer service, avoid this place!
Thank you for your review, Nick. I apologize that the item you received potentially didn't match what you saw on the website. We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.
Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.
I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod. I will be able to assist you further.
DO NOT USE. They sent us a defective product (literally haven't even been able to use it for 1 minute because it leaks) and it has taken over 3 weeks to get it fixed and it's still not fixed. Save yourselves the trouble and spend a little bit more money for QUALITY (not broken) products. Aside from the inconvenience they have caused, our restaurant has also missed out on a lot of money that could have been made had we had a working product. I repeat, DO NOT BUY ANYTHING FROM WEBSTAURANT.
Thank you for your review, Natalie. I apologize that your product arrived and did not work. We do offer warranties on most of our items which will typically go through the manufacturer for resolution. I am unable to locate your order without your order number, email address or information used to place your order but if this is still ongoing, please reach out to us at [email protected] and put it to the attention of Jarrod. I will be able to assist you further.
Shipping prices are outrageous and they try to rationalize why they are that way but they only reinforce the fact that they are trying to screw you over. Many websites offer free shipping over a certain dollar amount, obviously contradicting what they claim on their site. Stay away and buy on Amazon. They will die soon.
Thank you for your review, Aaron. We do our best to offer the lowest prices possible per item. One way we do that is to not include the shipping cost into the prices of our products. As a result, we do charge the full shipping cost on each of our orders. It is our hope that we offer a low enough price on our items to still offer a competitive total price, even with the shipping cost included. That being said, certain items do ship for free. Be sure to watch out for the “Free Shipping” banner on select items throughout the site.
We do offer a free shipping program, Webstaurant Plus. By enrolling for $99 a month you can receive free shipping to your selected location on orders over $29. To do so, you must be registered on the site, have a saved credit card, and be shipping within the contiguous United States. In order to enroll, please follow the following link: https://www.webstaurantstore.com/plus/. If you have any questions, please email us at [email protected].
From the business
Conveniently shop over 345,000 restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing on ALL restaurant supplies from the #1 restaurant supply company. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies.
Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Martha. I'm happy to hear you were able to find a great product for your needs! If you have any questions or concerns, don't hesitate to reach out to us at [email protected].