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WebsiteBox

3.7

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WebsiteBox Reviews Summary

WebsiteBox has a rating of 3.7 stars from 722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WebsiteBox most frequently mention customer service, real estate and mark sanchez. WebsiteBox ranks 152nd among Website Builder sites.

service
103
value
102
shipping
31
returns
27
quality
88

We monitor reviews for authenticity

Florida
1 review
3 helpful votes
Follow Kate P.
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If you take the time to really look into WebsiteBox's software, you will be amazed at what you can build. I highly recommend this product (I've purchased 2 from them). I also recommend taking the time to look at what you can do with this software before you actually sit down and build your site. Even though it is very easy to put up a nice website with this product, it can be daunting if you are not used to creating your own website.

If you need any assistance, have any questions or even have an issue, you will be amazed at the level of customer service you will receive. These guys really go out of their way to be helpful! While they are all pleasant to work with, I have great interactions with Mark. Great communication and fantastic follow-up!

Date of experience: February 23, 2016
South Carolina
1 review
2 helpful votes
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Great value
February 23, 2016

I was looking for an easy, economical website and found Websitebox.
It was pretty easy to customize myself and I am still tweaking it. Customer support has been quick and helpful. I would recommend this company to anyone wanting to get a website up and running quickly and without spending a fortune.

Date of experience: February 22, 2016
Georgia
1 review
1 helpful vote
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I've recently had Websitebox create a custom header for my website. What an amazing job they did! It improved the overall appearance by 10,000 times. They paid attention to my requests and the communication was excellent, speedy and they exceeded my expectations by far. I've since had other requests which were answered in less than 24 hours. VERY IMPRESSIVE, GREAT JOB WEBSITEBOX! THANK YOU MARK & YOUR TEAM... Websitebox is extremely fortunate to have you.

Date of experience: February 11, 2016
California
1 review
0 helpful votes
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Ian at website box is an amazing guy. He helped me patiently and I can't thank him enough. I will be recommending friends to website box because of Ian.

Date of experience: February 5, 2016
California
1 review
8 helpful votes
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DO NOT USE THIS SERVICE
December 3, 2015

RIP OFF As a web designer & advanced coder, I'm very disappointed in Websitebox. I don't recommend this product especially not to anyone in the Ventura County area. Their customer service is unprofessional and they refuse to make a situation right and happy to take a customers money. The make excuses. DO NOT purchase this product without IDX unless you want a cameo site. The search modues wont work and it doesnt help with SEO rankings.

Date of experience: December 3, 2015
Connecticut
1 review
0 helpful votes
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Website Box
November 20, 2015

1 stop shopping for all of my companies needs... they are easy to work with.

Date of experience: November 19, 2015
Illinois
2 reviews
2 helpful votes
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Customer service and the website techs are very good at assisting you to design your website. If your a business owner that needs a lot of bang for your buck, and you need to maintain to a strict budget. Use website box. I would be willing to help anyone build their pages on website for less than they will charge you. YOU would need to take care of getting a domain name, and having that routed to your website page. I just design, and add graphics, photos of your choice, music etc. Email if you would like to discuss after you purchase your website from website box. *******@hotmail.com To preview my website on website box go to: www.cathiweuve.realtor

Date of experience: October 26, 2015
Ohio
2 reviews
14 helpful votes
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I Love WebsiteBox!
October 7, 2015

Are you sick of paying for internet leads through the big real estate sites?
Go to WebsiteBox and create your own website and add "lead capture".
I had three new buyers within the first week of adding it.
The websites are very customizable. It does take a little time to figure it out.
Stop paying monthly and pay just once!
Check out my site at www.cincyfarmproperties.com.
-Brian Burgett
-Exit Best Realty
-Lebanon, OH

Date of experience: October 6, 2015
Georgia
1 review
6 helpful votes
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It is not just $99 - there are many additional fees. Then when you call to cancel your subscription, they tell you you need to contact them by email and request cancellation. When you do, you get this response:

"Hello Edward,

We are sorry to hear your are not satisfied with your website. Please let us know if there is any particular reason you would like to close your account? And if our support team can help you with any issues you are having with setting up your website?
----------------------------
From: Ian Mickelborough
----------------------------------------------
Ticket ID: #*******"

It's a classic delay tactic hoping that you'll forget about it and they'll get to charge you for another year's subscription. Unethical, scammers...

Date of experience: October 1, 2015
Peyman A. — WebsiteBox Rep
over a year old

Hi Ed,

Really sorry to hear that the product didn't work out for you. We ask clients to send an email to [email protected] so we have a written record on file that a cancellation was requested.

Some MLS charges our company a fee to get the listing data from them so we have to pass a portion to our clients to maintain that feed on our system. All the MLS fees are clearly outlined below:
https://www.websitebox.com/realtors/mls-coverage.php

We also have other apps and extras that you can OPTIONALLY add to your account:
https://www.websitebox.com/realtors/app-store.php

Without any apps or extras, you will still get a Website, IDX, CRM, and lifetime of hosting for just $99 one time, which I think is a great value.

Regards,
Mark Sanchez
Client Success Manager

Florida
1 review
1 helpful vote
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Thank you!
September 18, 2015

Thank you, Mark Sanchez, for your help and great customer service!

Esther Forget
Real Estate Broker

Date of experience: September 17, 2015
Washington
1 review
14 helpful votes
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Totally rip off
August 29, 2015

They start by claiming yes it is really $99 and you can get a discount of that. But then there are one fee than another fee, then another fee for example they say that there is an MLS pass through fee. No there is not. They want $15 for a domain name per year. Ok I can live with that.
But they you find they have a fee if you want a header. If you want $99 a year. All of this is not out of touch when you price a web site, but they just lie to you over an over.

Date of experience: August 28, 2015
California
1 review
15 helpful votes
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Total ripoff. Their sites go down every week and look like they're from 1998 and their customer support is basically nonexistent. They refuse to refund my money and continue to charge my card after canceling.

I've used Placester and Real Estate Webmasters with no problems at all!

I filed a formal complaint with the BBB and attorney general.

Date of experience: July 20, 2015
California
1 review
1 helpful vote
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I for do website box online, I wanted a new web site but thought it would be difficult
Go glad, it was so easy and they were there to help if I needed. Check them out
I'm glad I did

Date of experience: July 1, 2015
Washington
2 reviews
1 helpful vote
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Perfect Answer!
June 30, 2015

I love the one time deal, am all about saving, Excellent package for your $$$. Agents and Brokers you cant beat this,..

Date of experience: June 30, 2015
Massachusetts
1 review
1 helpful vote
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Perfect Solution!
June 30, 2015

As the co-owner of a nationally recognized real estate company I can say that I searched high and low for a solution to my real estate website needs and there was not a company that came close to the affordability and functionality Websitebox offers their customers. Their platform truly offers a professional look and feel without the expensive overhead such as that of comparable products. Also their dedication to surpassing their customers needs and especially the support I have received from Travis Humphrys is second to none. I highly recommend this product to all whom need a real estate website solution!
George Silva
Century 21 North Shore/Silva

Date of experience: June 30, 2015
Utah
1 review
1 helpful vote
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Great Service
June 30, 2015

Travis Humphrys has been an incredible help to us getting our service going. For a new company, we have changing needs and even his email support is clear and very helpful - always with a quick turnaround. Highly recommend WebSiteBox and Travis for meeting your online real estate needs efficiently. Debra West, Mountain Crest Realty Group, Heber City, Utah

Date of experience: June 29, 2015
New York
1 review
1 helpful vote
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I have to say that they have great customer service. Travis has been very helpful getting my page ready when I had some difficulties. Great price for what they offer. I highly recommend this company.

Date of experience: June 26, 2015
Canada
1 review
1 helpful vote
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Mark and Jonah took the time to work with me via live chat, and they solved many issues for my website they were extremely helpful.

Date of experience: June 26, 2015
Florida
1 review
1 helpful vote
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Five Star Support
June 18, 2015

Very good help and support at all and every level.

Date of experience: June 17, 2015
Georgia
1 review
10 helpful votes
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Hello... They just told me I have to contact yahoo and see why yahoo will not accept the redirect email from websitebox to me from my website... I did a test to see if a lead goes to me. They said they have tried to contact yahoo and yahoo never contacted them back. I said can you text the lead to me until it is fixed. They said I would have to pay for it.? I said "REALLY" IS THAT HOW WE DO BUSINESS?

Date of experience: June 4, 2015

From the business

The $99 do-it-all website, IDX and CRM for real estate agents, teams and offices. No monthly fees. No surprises. Call us today at 1-866-857-1657 to get your website today!


websitebox.com
Founded in 2012
Toronto, ON, Canada