WebEyeCareReviews 867

I FB'd MSG the company website, on a saturday evening and received a msg that night! It was very thorough and answered all of my questions. I easily filled out to complete my order. I received a $10 off coupon via email... i thought this would save me money on s&h... which it did. And then there was a random 8-$10 "processing" fee... i thought that was kind of sneaky... but it was still cheaper than any other eye contact place. I took a pic of my prescription with my phone and emailed it to them as they asked that night. 2 days later... i had my contacts! I cant believe how fast it was. I would highly recommend this site. My only issue was the first contact i put on was defected in my right eye and i had to throw it away... i know this is a manufacturer error and not retail seller error, but i still was short 1 contact out of 6 when i paid for 6... thanks. - sarah gardner

This place sucks. They incrementally squeeze more and more money out of you on each successive checkout screen during the checkout process. They hope you will not notice.

One fee is an ill-defined $7.95 "processing fee" per box, that they refuse to detail.

Another example is the almost $20.00 shipping charge they add on at the end of the checkout process for a product that has the weight of a feather and is shipped UPS from southeastern PA to south central PA. They claim it's 2 day air, but it took over a week for me to get the product. Not only that, but why would you fly a small box of contacts from Langhorne, PA to Reading, PA? It's like an hour drive! Plus, who needs 2 day air, anyway? I didn't ask for that. I was given no choice for shipping.

Here is a copy of my most recent response to their sarcastic customer service drone:

Dear Webeyecare customer service,

I'm sorry to hear you admit that you have been incrementally gouging me, but thank you for your written admission.

I will gladly pay 1-800-Contacts $33.58 more for the same product just to know that your business has decreased by even one customer.

It's also worth it for me to extricate myself from your slithery, unpredictable price evolutions that take place with no notice and which add ill-defined costs at each advancing checkout screen, culminating in a shipping charge that is at least four times what it actually costs to ship something the weight of six small, light contact lens boxes to an address in the same state from which it is shipped.

Regards,
Ryan

They falsify their pricing. They give you a lower "published" rate, then when you get to the very end of the billing process, after spending 30 minutes going through the ordering process, they surprise you with (1) a bogus processing fee; and (2) excessive shipping and handling rates. Their call center denies that their published rates are fraudulent, of course, but there's no doubt they falsely advertise the price of their contacts to get you to the site, then pull a bait-and-switch. Patented fraud. Buyer beware.

I went to order my contacts and was surprised by how cheap my Air Optix for Astigmatism were. So I started to place my order and noticed the $10 processing fee (I rounded up) AND then the shipping fee. What was going to be an $80 purchase turned into over $100. It wasnt worth it to me, esepcially with some of the negative reviews about shipping issues. I went back to my old place. Contactlensking.com. They have free shipping (although its snail mail, but I got my contacts within a week). Their other shipping fees aren't too bad. $6.95 for priority and a little higher for 2 day and overnight. Their overnight shipping was only $3 more than what regular shipping was for these guys.

First time ordering my contacts online, usually I get them from my doctor so I didn't really know what I was doing. The online processes seemed easy enough but just to be sure I called WebEyeCare and they offered to place the order for me over the phone, but I wanted to understand how to do it online so that I would know what to do in the future. They were very patient and stayed on the phone with me the entire time and were very helpful. I really appreciate that kind of service.