WeatherTechReviews 355

Was very disappointed that when I had to return the products I had ordered the $30 shipping wasn't refunded. The mat products I received weren't very heavy duty either compared to the local purchased mats we already had at a third the price.

I purchased a trunk liner, and my car died, so I never opened the box- Weathertech does pay for shipping, so the product cost 149.00, and the cost to return it was $48.00. That's a lot to ship a return, so I will never order weathertevh again online-

Re. Windshield mount cell phone holder
Frequently falls off when driving over a speed bump, pothole or other jarring surface. Weathertech does not mention they will not refund shipping costs until you want to return an item. Item cost $39.95 shipping cost $36.00. Shipping costs are exorbitant while most offer free shipping. I'm sorry I ever did business with Weathertech.

Sounds great and looks great on TV. I placed an order 12 days ago, has not gone past processing status. I sent a request for update and got NO reply. I did get a survey to rate my experience. Experience with what? Send them money? That went very easy. Getting them to actually process and ship what I paid for seems to be a different story. These places wonder why Amazon is killing them!

I bought a cup phone with the extender from their website. It was a (requested) Christmas present. When you order, they make a huge deal of what color knobs you want (to adjust the angle of the extender/phone holder part. You cannot use this without both - the extender attaches with it. Christmas day comes and goes and we go to install this and see only TWO knobs was in the box when there should have been THREE. (One knob is for adjusting the width of the piece that holds your phone, one knob attaches the extender to the phone holder, and the third knob attaches the extender to the cup part). We have no way to attach the extender to the cup part, and with our style console the extender is a must. So we call the company - a recording informs us there are TWENTY SIX callers in front of us. Next call, 18 callers. I get frustrated and go to their website to see what other options they have. There was an email, I wrote them, 4 days later: no response. I also posted on their Facebook wall and direct Facebook message. No Response. They brag they make stuff in the USA which is great and all, but sounds like they run their business like some sweatshop in China - at least the tendency to leave out parts and horrible customer service makes it seems that way. I weighed my time and out of pocket costs returning or ordering ala carte knobs on their site and just ordered a set of 2 knobs so we can use the stupid thing. But this is my LAST WEATHERTECH purchase ever. They suck.

UPDATE: Edit: My partner actually got hold of someone and tried to explain what was left out. They had no clue, but finally it seemed they were sending what was left out. I kept my order in since I had no faith in the person he talked to. Well both envelopes arrived a day or so apart. They sent just plastic knobs that need a BOLT to go along with them to connect the extender to the Cup. The knob is completely useless without the bolt. It would seem they would send the BOLT with the KNOB as they are both needed to connect the extender to the cup part, but no. The bolt is a separate part number. So after waiting on hold through 26 callers we had to ask for the bolt that goes with the knob. It is like pulling teeth to get this stupid product functioning. I repeat AVOID ANY WEATHERTECH PRODUCTS AT ALL COSTS. Whoever packs the items is clueless as to the contents of what should be packed and the customer service has no clue about their products at all. Even if a product was a single piece of rubber they'd likely find a way to screw that up too. WASTE OF TIME AND MONEY,

I purchased a set of car mats for my 2022 bmw 740 I and they're wonderful I will suggest them to anyone in the market for some mats

Also not happy. Purchased floor mats for my husband's truck for Christmas. (2022). The front ones fit fine. The back runner absolutely didn't fit. To long and to wide. He call and talked to customer service. They basically said they fit going by her order number. Told her again to wide and to long. Her answer was basically deal with it. Never purchase from this company again.

I've been impressed with auto floor mats from Weathertech in the past so I looked forward to my purchase of their undersink mat for our kitchen. Unfortunately it did not fit our space. No problem, I thought. I'll just return it. The process was simple and I got a RA number with no problem. HOWEVER, the customer is responsible for return shipping (customer pays for purchase shipping as well), and it was ridiculous. The original shipping was $12 via FedEx for a $40 product. Return shipping is $36 for UPS or $29 for FedEx so if I return the product I've spent almost as much getting it back and forth as the product cost and I've have nothing. Needless to say, it's not going back and I'll find a use for it. What I'm saying is, make darn sure you are getting exactly what you want because returning it, while easy, will cost you.
I guess I've been spoiled in the past by Prime and free shipping and free return shipping. It's just that this caught me off guard. It would be nice if they'd at least provide a label using their shipping discounts with those companies. Like I said, it cost $12 to ship it to me but would cost me $30 plus to return it.

The products are great. The website and customer service, however, are terrible. Tried 3 weeks to order mats. They cancelled the first orderl Ordered again. They cancelled that one. 3 times. Finally ordered by phone. The order never appeared on my account on their website. Only the old "cancelled" orders. I complained about that, they said they'd look into it. Now 3 weeks later the mats arrived. But they sent TWO orders. Good grief. No wonder there are no reviews anywhere, on their site, on FaceBook, nowhere.

Bought my sister new mats for all 3 rows and the cargo/trunk liner. Everything fit PERFECT and she loves them! Loves the look and the fit! Great addition to her 2023 Kia Telluride

I called to see if they might offer a shipping discount to me, as a prior customer. A few years back making my second purchase, a woman offered that to me, thanking me for my loyalty. Times have changed. I called and asked for a similar courtesy. I was cut off in mid sentence by "Dave" (sounded just like the guy in the commercial), telling me they don't give discounts, with a level of arrogance I couldn't begin to understand. I tried to explain, quite nicely, that I didn't ask for a product discount, just some help with the shipping. I couldn't get a word in. He was borderline nasty. I hung up and promptly bought Smartliners from Amazon, over $100 less, with free shipping. I wanted to support a US company, but the level of snobbery made that impossible.

I made a mistake and ordered the weather tech bed liner for my new Ford Ranger. Liner is way to thin to be much protection. Tail gate panel warps and has waves at the top the gate. Think real hard before giving them $250 or so.

I have carpet damage from milk leaking on a mat at the connection sites. This is not carpet protection. If the connection had a rubber ring like set up the liquid would not have permeated into the carpet. Customer service was terrible. I can't return them. Totally not satisfied after 3 weeks of purchase date.

Got weatherteck carpets for my car. Now the dirt is stuck in the plastic and won't go away. Tryed soap tinner etc. Nothing works. Weatherteck want $40 for a cleaner. I would stay away from that product if you have a nice car

We just had a new water tank installed.
Great service! Great staff!
Would highly recommend Weather Tech.
Thank you.

Purchased whole set for 7 seater SUV. I was immediately highly disappointed at the lower quality of the mats. Then trying to get them to "fit" per the custom order. Never going to happen. The holes to clip them into position don't stay clipped in. Ever. Husband gave them away in frustration before I could send them back! He wasn't happy. Don't buy.

The belt buckle on the weather tech belt breaks, This has happened twice. Someone at Corporate
Must know about this. I mailed my belt back to Corporate. I'm seventy one. And was looking forward
To using the belt going through TSA security, without having to take it off. I have a hard time putting
My hands in back of myself, trying to put belt back on at the Airport TSA Screening.

Products are good, but customer service and support very angry people, this have happened since last year. Have purchase for all new car's mats etc, NO more