WeatherTechReviews 355

Their mats for kia Carnival don't cover nothing properly. And after sending them pictures and showing them the big defaults of their product they want me to pay to ship them back to them. It's not really my mistake if their product is not good. I even showed them competitors products how much more it covers to help them make a better product. They were rude and disrespectful for a customer that bought already 3 full sets in the past

I will never purchase another product from WeatherTech. When I purchased what I thought was an outdoor cover for my Mercedes I discovered it was an indoor cover when it arrived. When I called to advise the company of the error they had no resolution to satisfy me as a customer. They said I ordered it and it was my mistake. I have to admit that could be possible however they did not offer any option to return the product and receive the product I require at a negotiated price. It was a simple "no" and I am stuck with a product I did not desire. I even got escalated to the supposed "supervisor". He had no sympathy for my situation and showed zero empathy. He could care less when I told him I would be sending my business elsewhere. I had to sell the cover for $100 on Kijiji eating a $400 loss. I've since purchased the outdoor cover at Harry's Car Covers who understand the meaning of costumer service.

I purchased 2 of the auto windshield phone holders for 2 of our cars at Christmas. They were absolutely garbage. Both routinely fell from the mount and in one instance it was while driving and nearly caused my wife to have an accident.
I returned them after customer service said I hadn't installed them correctly (?) That was not true. The obvious reason was a poor design and inadequate size of the suction cup. Routine vibration and it popped loose.
I am still waiting on the money to be put back on my card. What a scam.

When I purchased my vehicle a couple of years ago, an early decision was to buy window deflectors. Had great success with two earlier purchases. First off, they did not have deflectors for the rear windows. I reluctantly order fronts. To make a long story short, one fit and one did not- not even close. Customer service sent another one to me with a little gismo that was supposed to take up any slack. Didn't work as the deflector literally fell out shortly thereafter. Eventually, WeatherTech had rear window deflectors. Relunctantly, I purchased. Noted no WeatherTech name on them--no name at all. They are on my car but they both bow out in the middle, kinda weird looking. So my car has three deflectors on it--only one fits properly. I'm now looking for a cargo liner but having been 'burned' twice by WeatherTech, I feel I've make to make the buy elsewhere.

I bought a full set of mats for my wife's car. Front passenger side is now warped & twisted & will mot lay flat. I am disabled & my wife drives most of the time. When get my foot hirs the part sticks up making it difficult for me to get in. Contacted WeatherTech but they say that is not covered under warranty. I will never but another product from this place because their warranty that is paid for when you buy their product is no good.

I purchased a bug shield for my 2022 Chevy 2500 the first one was a stick on and looked good but left my truck after about two months damaging the paint then purchased and heavy duty one and the fasteners are to small for the factory holes what junk never buy anything from this company as well as there junk floor mats that don't fit and never come clean it is all junk stay away from this company in the past they were good now it just junk

I sent them pictures of the front passenger side floor covering. I is all bowed out and fits terrible. They sent me information on what to do. Take it in and let it warm up. We did that and it still is AWFUL. Don't believe them when they say it fits correctly. THEY LIE. Don't waste your money like we did. I took a picture of it but can't find it on the computer right now. I will later... Bad deal...

I purchased front and rear mats for my Tundra, had to return them because received the wrong mats, then it took over a month to get the right mats shipped to me. Once I received the "correct" mats I only received the rear mats and they were delivered to the wrong address a mile down the road and had to have a neighbor find me to give me the rear mats, called weathertech to get the front mats which are being shipped now still over a month later. Opened the rear floor mat box and put them in the truck and they hang over the edge about 2 inches to far on both sides. "LASER CUT" I don't think so. These are just plastic mats cut to fit any truck just like the cheap old plastic mats used to be in Walmart. They are thin and useless. I'll end up having to put regular cheap mats back in the truck to protect the carpet. Weathertech mats are a TOTAL WASTE OF MONEY... I purchased them because they say they are an American product and wanted to support USA products, but this is NOT what I signed up for. Just a total useless piece of plastic that will not protect anything, does not fit, will not last and shipped to the wrong address, plus I only received half of my order but paid full price. SO you order at your own risk. I have told you the truth on here and when you end up with this same mess the rest of on here half had, it's your own fault. You can get a much better product for this price... I paid $240 for front and rear mats that are worth $20 and NOT LASER cut. Good luck.

My floor mats came in wrong. New ones supposed to come in 2 weeks ago and have never showed. I have sent several emails with no response. Worst experiences I've ever had with a company this size.

The other day my order arrived. It was an oversized cheap piece of plastic like material. I purchased a liner for the rear of my 2014 Escalade. It is not slip resistant as promised.

I have bought their products for years. Today I was at the car wash and the front hood protector for some unknown reason just broke off. I called Marissa and she promptly replaced it no questions asked after I sent in a photo of the broken part. I feel customer service is more important than the sale.

Don,

Michigan

I have a 2017 Ram 1500 owed it since new I put the window shades on it a few days after getting the truck. I recently noticed one of them was missing so I contacted customer service and they responded within minutes I was wondering if I would be able to buy just one instead they warranted it and sent it to me for free including shipping. Now it's been a long time since I have dealt with a company that really stands behind their products. Remember there are other you can buy but you get what you pay for. Thx Wearhertech pleasure doing business with you. Darrell

I bought laser fit floor liners for my Jeep. The drivers side has a large gap where you enter the vehicle. When I complained to the company, they claim it happens in the shipping and I needed to bend the floor liner. I was unable to bend it the way they told me to. I did put a weight on it for months, but it didn't improve at all. It is very disappointing to pay for what you think will be a high quality product and get something I could have bought at a box store. I get annoyed everytime I see their commercials.

Save your money and do not for any reason buy this poor quality product. The product will never look like it does when it is new because there is no way to clean it. I have tried stiff nylon brushes and still can't get the floor mats clean and because of this I have purchased cheaper mat that clean up and protect my vehicles carpet. The weather tech floor mats are pure junk and only good to burn for the plastic. The customer service blows you off and won't stand behind their product. Once again save your money and go somewhere else!

We ordered WeatherTech products that were delivered to the wrong place (1 mile away). After discovering the error with a WeatherTech representative, his response was "too bad... looks like your error" and then was silent. Recognizing the individual represents the culture of a company that really does not care, I said "thank you and goodbye." Do not buy from this company. Their product can be replicated. They are not trustworthy. They do not care about their customers. All they care about is the bottom line.

The received items I returned over a week ago as they do not fit as described. They tell me the warehouse is too busy to process yet despite being able to ship out product same day. Now they changed story and say will be 7-10 business days after they process return. Worst service I have ever experienced.

The Mats I purchased for my Audi have no covers or caps. Customer Service told me to remove my old Mats but I just want to lay these over the original ones. I will need to fill the holes with clear caulk to prevent snow and water from getting on the carpet underneath their mat.

Purchased many products from this company now eating over a week for a refund. They charged my card 5 days before shipping. Boy have they changed

Look elsewhere