WayfairReviews 2,088

Just received my first order of three items. Linen hanging shoe rack fine, set of padded hangers fine. The most expensive item was a set of 2 bath sheets. No sign in their generic packaging that they are the brand described by Wayfair. Thin, cheap, poorly sewn. Never would have bought these in a store. You can't tell what they are like until you pull off the wrapping. However, once you pull off the wrapping you can't return. Not shopping with them again.

I ordered a dinning room suite from these people.The money came out of my Canada Trust Visa card. Then they stated my address didn't match the information from the bank and they cancelled my order. I spoke to the bank and they verified that they only had my one address and it was correct. I contacted Wayfair again agreed to re charge the amount which they did. I waited two weeks and the delivery was to be made and again they cancelled the order. This place has to be run by idiots who apparently don't want to sell there product. If I could rate them minus ten I would.

One of the 4 chairs that I ordered in December 2016 was defective with a broken leg. It has been over a year and they have repeatedly pushed back the replacement date three months at a time. After a year of postponement and owning an incomplete set of chairs, I have asked for a refund and to return the unused chairs. They say no... it has been too long. I have repeatedly reminded them that I agreed to keep the chairs based on their replacement promises. Today they agree to refund price of two chairs... all of which will have to be donated to Goodwill.

I ordered some items from Sears.com that turned out to be shipped from Wayfair. I was not told when I ordered the items (via phone) that return shipping would have to be paid should I want to return the items. I have ordered from Sears many times & just returned the items to the local Sears store in order to receive a refund. Very disappointed to find out I had to pay almost $8.00 to return to very light weight valances. I will NOT be ordering from Wayfair again & will be very careful that any item I order is being shipped from the original store & not Wayfair.

I needed a bed for house guests who were coming for Thanksgiving. I checked numerous options but eventually chose one from Wayfair because Wayfair could deliver it by November 17th, well before Thanksgiving. I placed the order on November 13th.

I received a notice that the bed had shipped on November 15th but later learned it would not "arrive at the delivery partner" until November 28th! When I called Wayfair for an explanation, I was told to click on the fine print at the bottom of the page to get more information about delivery. Evidently when Wayfair says it will "Ship by November 17th" they mean it will ship from China to a "delivery partner in the US" by that date, not delivered to a consumer within a reasonable period of time.

I feel Wayfair's representations concerning delivery expectations, are fraudulent and deceiving. Wayfair knew that the bed was a big piece of furniture and knew where it was located at the time it was ordered. Wayfair intentionally misrepresented the expected delivery time by burying the actual delivery information on its order form, in order to deceive the consumer into believing it could be delivered in a few days. The misrepresentation is exasperated by the fact that much of Wayfair's other advertising contains representations that items will be delivered in a few days.

Unfortunately, the problem continued once the bed was delivered to the "delivery partner", ASA Logistics. After receiving a phone message from them asking me to call them with more information about a proposed delivery date, I played "phone tag" with their office for over a week. Evidently they do not answer their phone in the afternoons. When ASA receives messages from people attempting to reach them, they wait a couple more days before attempting to call them back. Most (if not all) of those calls are made in the morning-- a busy time for me. Once we finally connected, it was scheduled for deliver another 5 days later. The bed was finally delivered on December 20th, five weeks after I ordered it.

Needless to say, I will not be ordering anything from them in the future.

Purchased an item from wayfair website for $800 with a guaranteed delivery date within a couple weeks. However, went into a black hole from there. No way to track delivery status because wayfair uses local delivery companies that only provide estimated dates and no tracking numbers. Called Wayfair numerous times after realizing my item was likely never to show and they would consistently guarantee a call from the delivery company within 24 hours, but you guessed it... no call. The only guarantee when purchasing through Wayfair is the worst customer experience you've ever had! Stick with amazon.

I purchased their evergreen eco storage ottoman to match another piece my wife bought for our bedroom.

It was 4 weeks late, and each time I contacted Wayfair customer service, they assured me it would be there "the next day" a few times.

It finally showed up on 12-18 and it has a few scuffs, but nothing to note other than that.

I don't know if I would order again honestly, it doesn't seem like they have their distribution in order.

I will never again order anything from Wayfair.com! On Thanksgiving weekend I ordered a dining room table and chairs to be delivered by December 9th, just in time for the holidays. After they charged my credit card the delivery date was changed three times by Wayfair. To make matters worse the contracted delivery company changed the delivery dates and times on two separate occasions. The third attempt at delivery was for December 24 a time and date picked out by the delivery company. The delivery company never showed or called during the four hour delivery window on Christmas Eve. I called Wayfair.com customer service several times complaining about having been charged $2500 and never receiving my item. They kept sending me follow up emails telling me that it was my responsibility to reach out to the delivery company to reschedule the delivery. The delivery company never answer their telephone or returned my phone call. After communicating this problem several times to Wayfair's customer, Wayfair kept sending me follow up emails telling me that it was my responsibility to reach out to the delivery company. After missing two days of work waiting for the schedule delivery of my dining room set I canceled the item. The worst part about this entire experience is the fact that I had to pay $144 return shipping to Wayfair when my order was never even delivered to me in the first place.

Wayfair Order Placed Oct 19,2016
Total CAD $2,911.99
Wayfair.ca Order Number *******425

I ordered a $3000 dinner table as a Christmas gift for my wife. Webpage delivery showed 6 weeks. Email confirmation showed Dec 22 delivery. I asked why there was a change and was told if I didnt like it cancel the order. I didnt cancel first mistake!

I enquired several time during the next 9 weeks by email to get updates and was told didnt worry 2nd mistake!

After sending another enquiry on Dec 20 received a response on Dec 21, so sorry your shipment was damaged in transit.

Asked when I would get a full refund no answer.

This is wrong on so many levels!

Went out to Wayfair and looked at a piece of storage furniture. The prices was 299,99. It said the item was out of stock on December 7th 2016 and the expected in stock date would be January 21,2017. I was asked if I would like to be notified when the item was in stock? I indicated that I would. Exactly 2 days later on December 9th I was notified the item was in stock. I went to the link provided. To my shock and horror the item was now 503.99 instead of the original 299.99. Nice try Wayfair...

Delivery date set for Dec. 6th. The delayed till Dec. 12th. Then promised by today Dec. 16th. Now cannot tell me anything until the 21st. Ordered couch to have for Christmas, was guaranteed it would be here. I got rid of old couch because of their Wayfairs promise. Having 15 people here for Christmas, instead of at my parents because my father passed away tragically and unexpectedly in his early 60's, 3.5 weeks ago. Wayfair is doing nothing to try to get me my couch, or even try to get me a different sofa, or have been upfront and honest so I could have gotten a couch somewhere else. They talk a great game, but it is all lies.