WayfairReviews 2,088

Very unhappy with Wayfair. I attempted to place a sale item in my cart on December 26th when within a few seconds the price changed to a higher price! I terminated the purchase at that time due to suspicion of Wayfair but ended up purchasing at the higher price. Contacted Wayfair customer service A. Trevor but was simply told that the manufacturer controlled the pricing... not happy. Bait and switch.

Wayfair lies about delivery timeframe and does NOTHING to resovle issues. Phone calls are met by nothing except lip service. 2 of 4 orders made from wayfair have been late; do not do business with Wayfair unless you seek disappointment.

I placed an order from Wayfair and paid an extra shipping charge to have it next day air. I have not received that package and it's evident that they lied. Collecting money for a service that is promised and not providing that service is fraud. This was my first transaction with this company and it will damned sure be my last. I will spread the word through friends and social media that this company will lie and steal from them. Had I read the reviews on this company I would have never purchased anything at all from them. The only reason I even gave 1 star is because there are no negative stars. If I had to rate this company I would give them a negative 10.

Wayfair always promotes themselves to the top spot in your Chrome browser history. Anytime you type a "w" (as in "www.xxx") Wayfair always autofills their web address in an unconscionable attempt to redirect you to their site every time you go to the internet no matter what website you actually intended to visit

This may not be criminal behavior, but IMHO it is unethical and it is definitely bad enough to make absolutely certain that I will never visit their website again

Ordered a sofa bed based on the style and the reviews (the latter being important in the decision-making process). Received the sofa having paid for expedited shipping (doesnt mean a thing as its on their processing time). Its okay, but a horrible sleeper! We did our research, too! Suspicious that the customer reviews and ratings are not real.

Wayfair uses false advertising and lied about every aspect of this order of furniture. They lied about next day delivery. I received an email that it would be delivered in 3 days and left on the street (where it could be stolen). I called to cancel the order since I only had someone to help with next day delivery and I could not carry a nightstand up the stairs to my home. They REFUSED to cancel even though it hadn't left for delivery. I spoke to several people who said they were supervisors but weren't and after an hour I got someone who said she was a manager who still REFUSED to cancel the order. She refused to give her full name so I could contact her again to track the order and virtual chat didn't work, because no one would be able to bring the shipment in from the street if there was not next day delivery. She refused to give her last name so I could follow up. Several years ago I ordered from them and they delivered it to another address several houses away and I swore I would never buy from them again but I had someone to help me for one day only. Every other company I have used from Amazon to Walmart to Target has a cancellation policy.

Oct 15 - Ordered double vanity and paid $2,400. Nov 4 - Finally delivered. Nov 11 - Installer noticed cracked marble top. Notified Wayfair and ordered replacement. Nov 13 - Got an email saying replacement will be delivered Nov 16. Made appointment with installer. Nov 16 - Installer on standby. I stayed home from work to accept delivery. Delivery did not happen. I notified Wayfair via email. Nov 20 - Finally got a call from Diane of Wayfair that replacement will arrive at "delivery agent" Nov 22 and I will be contacted to set up an appointment for delivery. Nov 22 - No call. Nov 23 - Still no call. I notified Wayfair via email again. Nov 24 - Got a reply from Wayfair saying replacement arrived at local delivery agent. But it's now the end of the day and still don't have an appointment for delivery. Why is it so hard to get a replacement? Why can't I be given a tracking # like every other legit online seller? Beware of ordering from Wayfair!

If you are looking to receive shipped products from Wayfair you have a long wait for your items. When you order they give you a window of time about a month out. Then as you are counting off the days they will come in and move it farther back. Of course they already have your money so they are in no big hurry. I was expecting a stand alone bar around the 24th of November now it's November 29th - December 2nd. Having our Christmas party on the 9th hope it arrives. I suspect a lot of their 3rd party sellers are in China. You want something I suggest Department stores.