WayfairReviews 2,088

The hot tub is great. We love it and it was easy to set up. The light that comes with it was defective though and never did work. We bought this at Christmas time as a family gift and when we went to set it up in the spring, discovered the light was defective. Because we were outside of the 30 days, Wayfair refused to help us.

I explained it the situation to them, they sent me to their supplier and I had to explain everything to them (that was such a massive a hassle and was the wrong contact in the end), after many confusing and useless emails they sent me back to Wayfair, and then Wayfair told me they can't help me and sent me contact information to the manufacturer. This is horrible customer service.

I just found my hot tub light for $20 online and bought it to replace the broken one. $20! This small $20 fix could have been an easy way to keep a repeat customer happy and coming back to purchase more items. Instead, I am here to post a bad review and I will never shop with Wayfair again. $20!

My daughter bought outdoor furniture during Wayfair's annual Wayfair Days. Serveral days after placing her order, she was contacted by Wayfair advising her that her order was canceled by her request. She called Wayfair and the operator admitted that Wayfair canceled the order because they could not get the furniture from the manufacturer. She then asked to talk to a salesperson and pointed out that the furniture was still on the website. The salesperson finally admitted that the sales price was a mistake and Wayfair could not sell the furniture for that low of a price. The salesperson offered to sell the furniture to my daughter for 10% off. The orginial sales price was 50% off. Obviously, a switch and bait.

I will never order from here again! I decided last for my Daughter's birthday to make her room and they sent me a bed with the wrong parts and then still had the audacity to charge me for delivery so last minute I had to run to ikea and spend all night building a bed!

Last week I had ordered a rug and 2 rug pads during their Way Day sale. When ordering, there was an error, so I had to click "purchase" again. I then went onto my credit card app to make sure I wasn't charged twice, to which I found 1 charge that was pending. Perfect.
Now it's a week later, and I'm wondering why I still haven't received a notification that they received my order, or that it's shipped. So today I go onto my account and see that there is no order history for the order I placed last week, and the items are still in my cart. I then call my credit card company, who tells me that there is indeed a pending charge for $135.82 on 4/28/22 for Wayfair. Weird. So I call Wayfair to ask what's going on, and am told that their app experienced a glitch, and I'm not the only one who's had a problem. They offered me 10% off my next order (LOL I can find that online), and tell me that they can't honor the sale price EVEN THOUGH THE CHARGE IS PENDING ON MY CREDIT CARD. They told me to talk to my credit card company and get it sorted out with them, basically. I just want the items I intended to order, and was charged for, at the price that they originally charged me for. It could be as simple as honoring that price for a loyal customer, but instead, they want to provide horrible customer service. They didn't just lose a customer, but a whole place of business, as my entire office intended to order products from Wayfair now, and in the future. I'll now take our business elsewhere, thanks.

Don't even try to by there I purshce from wayfair couple of times and not happy, they pick of item totally different

I purchased several items from Wayfair in the amount of $531.41 paid in full. Upon receipt of the items, I contacted Wayfair regarding my dissatisfaction with the items. Below is an email I received.

Hi Shannon,

Good morning! I hope this email finds you well.

Thank you for reaching out to us regarding the metal decor that you received earlier this month. I am very sorry to hear that some of these pieces arrived in less than perfect condition.

I was able to review the pictures that you provided of the pieces that you received.

For the Rectangles Iron Wall Decor that you received, we do have a couple of options. The first option that we have is to provide you with a 5% discount to keep the wall decor as is. This would result in a partial refund of $21.51 that would be issued to your original method of payment. The second option that we have would be to set up a free return for you on this item.

For the Jerek Polystone Sculpture that you received, we do have a couple of options. The first option that we have is to provide you with a 5% discount to keep the sculpture as is. This would result in a partial refund of $2.34 that would be issued to your original method of payment. The second option that we have would be to set up a free return for you on this item.

For the "With Brave Wings She Flies" Metal Wall Decor that you received, upon review of those pictures, I am not able to see any damage to the item. The dark spots that you have provided pictures of are just patina spots that are part of the finish on the item. If you decide that you do not want this item, we can set up a return however please note that per our return policy the return shipping cost will be deducted from your refund.

In the meantime, if you need any further assistance I do urge you to reach out to us directly at the below contact information as all requests are forwarded through my department. Contacting us directly will help avoid any excessive delay in my response as speaking with our regular customer service can take 1-2 business days for us to review and process any request.

GT S.
Executive Resolution Account Manager
Monday - Friday: 8am - 4:30pm EST
*******@wayfair.com

I ordered a dishwasher from them, and gave them all the information etc. It was all set and they even gave me a delivery date! When I logged on the next day there was a message saying "someone else has snagged the item". Now, in all fairness I did not check out, but was assured by the CSR that it would be fine. So once again I'm beyond disappointed that this happened but even more the lack of communication from Wayfair. No invoice copy in my email, no information on the progress or lack of. Never do business with them again!

If you ever need to return an item - good luck! It has been 12 days and still can't get the return scheduled or any credit for the item. They stink!

Day 1 of the big wayday. I had a patio sectional in my cart for $469. Day 2 in my cart it went up to $867. Customer service said it was computer generated. It left a very bad taste in my mouth. You just lost a Customer. This rating deserves zero stars

Wayfair customer service is awful. I purchased a patio sectional, it hasn't even arrived yet, a couple days later it goes on sale by about $600 but because it's a sale i can't get a price adjustment. Unbelievable. Isn't that the point of a price adjustment? So consumers can purchase with confidence? They do not have the cheapest prices around any more. They literally wanted me to return the 5-piece section and re-purchase the same thing at the cheaper price. So let me get this straight, they are going to pay for shipping my item twice as well as restocking it yet they won't just give me a price adjustment? I can see why this company is struggling financially and probably why their prices aren't as good as they used to be. Not very business-savvy people making decisions.

Wayfair- I ordered tile from them. The order said the tile- which I needed within 2 weeks would arrive. Days later I check back, still no tracking info. I called they said it would not show a date of delivery and because of the weight of the item they could not give me a tracking number- totally bogus answer. 2-3 more days go by I call again and by now it's getting closer to the installation date for the tile- the still can give me no tracking information just that it's on a freight. The next day I ask to cancel, I am not told that the item will have a charge, $25, immediately upon hanging up it says I was charged $200 of the $350. I call and try to reason with them based on their inability to schedule a time I have to cancel, they refuse. I disputed the charge with BOA, finding in Wayfair's legal contract that charges are only to be incurred UPON RECEIPT of an item, I never received it! I canceled well within the time and yet they made $200 off of my purchase and non-receipt of any item. This is some racket they have going on. No updates and when customer's get tired of waiting for an item, as we usually order with an end date in mind, they charge for cancellation. I will never spend another dollar on this company again, they are completely unprofessional in their policies, deliveries, and explanations.

Wayfair lost me as a customer for life. I purchased 4 cabinet handles (samples) at one time with one purchase order for $35. When I tried to return them together as I had purchased them, Wayfair wants them separated and to charge me 4 separated FedEx charges... nearly the cost of products. This is unacceptable and not the way I had purchased them. If Wayfair can do the right thing on a small order, how can I trust you with a big order? Lost me for life.

Said the product would be here on one date and when it wasn't moved they moved the ship date out one month

I ordered this beautiful chandelier. And had it hung up today. It is true to color and style.
Highly recommend, especially for the price.

I ordered a 78" futon couch. I received a smaller version. About 72". If that. Can't return it since box is cut up. Take my advice. Stick with Amazon

I was charged twice for a sectional and they lied saying it was a "manufacturer issue". The couch came in 2 separate boxes, both damaged, I could see the couch coming out of the box and whomever I spoke to said if the plastic is showing, it's fine. Even though it had been raining and rain goes into giant damage holes if I remember common sense correctly.

Never use this company. I've never had a good experience with them and I'm currently waiting on a $2k+ refund for almost a month, and that's because THEY CHARGED ME TWICE and then blamed my bank. And since I made the call this morning to ask about it, they said I needed to wait an additional 3-5 business days to see if my refund is there.

They consistently pass blame onto others and for that, I will never use this company, everyone I've gotten advice or called about this issue doesn't want anything to do with wayfair. They cheat you out of thousands and then make you wait on their timeline on when they feel like refunding you back. And my only advice from the wayfair man I spoke to?
"Use a credit card next time so it doesn't charge you twice".

Wayfair, you are trash. The quality of your items are trash. And your integrity is the dumpster that you throw all of that into.

This review is solely based off Wayfair's assembly service Servicepro. My cabinet was delivered on time and in full tact. I was scheduled to have Servicepro assemble it on Easter Sunday which i found odd that they were working. The guy was supposed to arrive at 2pm. At 2:30 he texted me saying he was obnoxiously late and that he could be there at 4:30pm, which was not convenient for me as i had waited all day for his arrival. I contacted Wayfair and spoke with a manager who did reimburse me the $100 assembly fee. Servicepro rescheduled my assembly for another day and gave me the SAME guy! Not kidding. I immediately called back and demanded a different person and they told me no one was available till Wednesday. Fast forward to Wednesday. The guy showed up on time which was appreciated. He assembled the cabinet in about 35 minutes and was about to leave... There were nails and styrofoam all over the floor and not to mention the huge box it came in! I said aren't you going to clean this up? (I did pay a $100 mind you, no i did not say that to him) He seemed annoyed but did clean up with my help. Once he left, I noticed that the shelf had not been assembled so i immediately called him back. Once he left again, I picked up the cabinet and one of the legs was not assembled! He had to come back again and said to me, did you slide it? Of course that is irrelevant as the leg was not screwed in properly, but i actually picked it up. Beyond annoyed! Servicepro is a part of Wayfair though they use independent contractors.

Will never order from them again was charged for a dresser and was scammed for my money and all they told me was it was fake website I ordered from when it says wayfair and I screenshot all of it order number everything and they basically told me I'm screwed out my money cuz They don't have my order