WayfairReviews 2,089

I order a fairly large item that requires special delivery. Upon checkout, Wayfair gives you the option of deliver inside your home or left outside. I choose inside deliver and purchased installation services. They gave an arrival date of 11/11 and scheduled an installation date on 11/12 at 1pm. No communication from Wayfair that my oder is now delayed until 11/17. How rude! I took off because you can't make an "inside the home" delivery unless someone is home correct? Wayfair's response was that I should have checked their system for updates. Nor did they notify their installation partners to cancel or reschedule the date. This is extremely poor customer service in my opinion. I asked for some type of inconvenience compensation and they offered me a 10% coupon on my next purchase. Really? Why would I spend more money with a vendor that has clearly dropped the ball with this order. What a joke! The item is now being sold for $20 cheaper than my purchase price. I asked if they would be willing to apply the $20 difference back as a credit for the lack of communication and inconvenience that they caused and they refused so I canceled the order entirely. I really wanted the item but I refuse to do business with a company that treats its customers this way! I would NOT recommend using Wayfair. Their are other vendors out there that value their customers business! Wayfair is clearly a low regiment type of online vendor that tries to compete with major vendors. Hopefully this helps someone.

Disappointed-

Terrible company go buy from. We bought 2 sofas. It ships to us in 2 separate pieces. I called and they give me run around. I got tired and wanted to return to get a refund. Can't even do that until I have to talk to a manager. It was disappointing and a waste of time. If you want something fast and less stress order from somewhere else.

Very unhelpful customer support and service. Bought a product and they shipped the wrong thing. Couldn't even fulfill the actual order since the item didn't exist and their site was just buggy (wow right?!). In the end, I basically tied up my money and my time unpacking and repacking things. If anyone has ever tried to repack very large furniture you'll know what a pain it can be. All in the most frustrating part was how little they cared or did to help me on my end.

Wayfair has terrible service I wont buy ever again tell you lies over phone then take your money be fair and honest and you won't see your horrible ratings for Wayfair you'll be out of business like this

I ordered a gaming chair from Wayfair. Paid almost $300 for the chair and when the chair got to my place it was missing a piece plus the chair didn't look like the one they advertised online. I also paid for the assembly service as I am a petite woman and can't assemble a big chair. When they finished assembling the chair the back of the chair didn't align with the bottom plus it was missing on piece. I contacted Wayfair that told me they would refund me the money and if I didn't hear from them in two weeks that I could donate the chair. 3 weeks have passed and I was going to take the chair to Goodwill but I decided to contact them another time to make sure. At this point they told me that I would have to return the chair, disassemble the chair and take the heavy chair to the post office in one week or they would charge me again for the money they had returned without never contacting me about. The lady called Kimberly apparently a manager even hanged the phone on me. I never experienced worse customer service in my life. Now I will have to pay someone to disassemble this chair and take to the post office for me. Wayfair used to be a good website as I purchased some furniture there in the past and they had great customer service but I won't be purchasing nothing from this website ever again as they don't sell what they advertise and could care less about their customers. I wanted to return the chair if they could come and take the chair apart for me the same way they put it together but they don't care if you get stuck with a chair that is missing one piece plus doesnt look nothing like the chair they advertise on their website. I don't trust this company anymore and I will make sure I spread the word around among my friends and customers.

Wayfair is a great affordable place with alot of great stuff. I've been buying from them for about 2 years now and have got several things: toddler bed, 2 low profile beds, mattresses, 6x8 privacy fence, and a few more things. And yes a couple things have arrived broken but I don't think that's wayfair's fault I think it's FedEx's fault because if it's heavy they probably throw it around or drop it. That's NOT Wayfair's fault. And they are the only company that I have ever contacted to return something not only did they tell me to keep, donate, or dispose of the broken item they replaced it completely free.

I ordered this item and no where in the dimensions does it state that the maximum clearance over the plumbing that sends water to the toilet tank is 6". My plumbing is 10" from the floor and therefore the storage will not sit upon the floor. I went onto their website to ask for help. I asked them to send me 2 replacement legs and a new cross piece set at 10". They refused. To do so. Their only solution is for me to disassemble the product, go buy packaging to ship it back, and pay the shipping. They do not stand behind the stuff they sell. I went onto Amazon and bought a replacement that allowed for a 10" clearance. They should rename themselves,"Way-Unfair"

11/7/22: Wayfair with 3 failed delivery dates for a partial replacement order. The last having a supposed "NO FAIL DELIVERY". Very little communication requiring the customer to track and follow-up. Lip service excuses without any solid action. The Home Delivery Manager not being able to provide actionable relief —— Totally Unacceptable!

Update 11/8/22: Wayfair continues to provide only lip service. As a supposed valued client having spent $17k+ only to receive understanding and repeated apologies for "my frustration" having wasted days waiting for delivery after re-scheduling travel and appointments PLUS more hours on phone and social media to get satisfactory resolution which is not a FURTHER inconvenience to me... Without a doubt Wayfair service has drastically declined in last 4 month. FRidiculously Unacceptable!

I am so disappointed that Wayfair doesn't allow one to shop their merchandise without providing your personal email address. I have shopped and purchased previously. I am tired of giving my email for more junk email. I prefer to be treated as a returned valued customer. Happy to find other sources. There was a time Wayfair was the place. Choose customer service!

I became so I'll dizziness
Nausea after payin Handy
Extra $72 plus $110 for bathroom cabinet went near cabinet almost passed out over chemicals toxins and Wayfair expect me to disassemble myself go near didn't care worried more about profits zero for customers Beware of furniture Wayfair has if it smells unusual and can't be aired out disposal immediately

I recently Bought a sofa from them. It came defective. When I spoke to Wayfair they said the customer should deal with the supplier directly and resolve the issue. More then 5 days they didn't resolve the issue. I wanted to return the item but they are Saying we need to pay $36 for return.

Made a mistake of buying from Wayfair. If the product is good you are saved else you should waste your time like me writing email to them and calling them.the product in the picture looks good but when it arrives u will have a surprise…

Everything looks GREAT online. They present themselves as a trendy company with upscale items for reasonable prices. What you end up getting is a much cheaper and flimsier version than what you imagine after seeing the ads. I purchased a coffee table a few years ago and it was soon apparent that the tabletop part was cheap particleboard covered in something resembling wood. It chipped not long after I got it. My boyfriend has since made a new top for the table which is far superior. The legs look like wrought iron at first but they're obviously not. Some heavy books have already started disfiguring the small shelving area below the tabletop. What a shame. The only other thing I have since purchased is a beach scene picture for our bedroom wall. It was quite a large size but lightweight, which makes it perfect for hanging over the bed. The picture quality is not great. It's obviously not a painting but a copy of a copy of a painting... which is what I expected. But I still hoped for something a bit nicer looking. Returns are a pain in the behind so we're just living with it for now.

I have had good experiences in the past, but my last two orders this year have been terrible. I ordered a bed with frame. Received the mattress, but the bed never arrived and tracking showed no movement. It took me weeks to get my money refunded. This second time I order bedding & again no updates on shipping. I go to cancel & have to wait for approval. This company has been going downhill... they advertise cheaper prices, but shipping is not reliable & such a hassle to get your money refunded.

Ordered two appliances. One was delayed. They kept scheduling delivery but then cancelled on the delivery day. They still charged my card. When I complained, they removed the charge. They scheduled and cancelled several times but after 3 months finally delivered. I didn't notice but they never charged my card after delivery. When they tried to charge my card 3 months later the card had been replaced due to fraud. They never notified me of an issue but sent me a threatening email 6 months later. I called and provided the updated card info. They then sent me acknowledgement of the payment and that the matter was closed (thank you). 2 months later, I received notification from a collection agency saying the amount was still outstanding. Apparently, Wayfair had CREDITED my card account instead of charging, then undid the credit and sent the issue to a collection agency (dumb and dumber). I gave the collection agency the same credit card information and they cancelled the issue. However, my credit score was affected all due to Wayfair incompetence. This is the first time in 50 years I've been contacted by a collection agency. I'll never deal with Wayfair again.

I ordered a table and they sent me a bench and refused to refund me. Terrible company and customer service was not good at all

Fedex lost the package and watfair would not file a claim. I had to dispute the credit card payment. I had issues with the order before not having accurate description. I'll never buy from them again.

I ordered an item that showed in-stock and short delivery time. It hadn't shipped 2 weeks after it was supposed to be delivered. I was then told it was on backorder. They refused to cancel the order because it was being processed (although it is on "backorder still.?!) I purchased sheets from them a few years ago. Supposed good thread count and Egyptian cotton. They pilled after first laundering. By far the worst quality sheets I've ever purchased.

First, I have to say, my mistake I did not realize you are only given 30 days to return an item. I ordered a vanity and medicine cabinet, same color description, but not the same color at all. They were nice enough to make an exception to return the cabinet, however... I have had to contact Wayfair every day for the past 3 days because Fed Ex never arrived to pick up the return. Today, they told me I need to contact Fed Ex personally. I appreciate them accepting the item back, but it is not worth the hassle. I will never order from them again.

Through out the years, I have ordered a lot of furniture and big ticket items from Wayfair due to the excellent customer service. But my recent order will be the last one unless Wayfair changes its policy on price adjustment. II placed an order for this bed 2 days ago and today it went on sale. I called to request for a credit of the difference and Wayfair refused to credit back the difference for the price adjustment. I have never experience such a policy with any other major online retailers before. I was planning on redoing my loft and ordering a new sofa and coffee table, entertainment center, etc. But based this experience, I don't think I'll be ordering them from Wayfair, which is unfortunate because the only reason I ordered many pieces of furniture from Wayfair in the past is due to the good customer service. However, the policy of no price adjustment really discourages me from ordering from Wayfair ever again.

Ordered recliners (2)... one delivered on time... 2nd one took another month to receive and required numerous follow up phone calls to get... nightmare. No apologies just you can cancel it or wait. Period. They don't care about their customers. Today I get auto generated email asking for second chance. Not interested.