WayfairReviews 2,089

I ordered two 48 x 30 mirrors (Schweitzer by Brayden Studio) from Wayfair for my master bathroom. I really hesitated ordering these as the price ($470 each) seemed like a lot. But...they got amazing reviews (Have you ever noticed that nearly all Wayfair products get practically 5.0 reviews?) I had seen another mirror on Amazon and Houzz that was similar, cost around $250, but got terrible reviews...more on that later.

I was specifically looking for a chrome framed mirror, which this mirror was...at least that's what it said in the product description. I even called Wayfair - twice - confirming this. "Yes, yes...It has a shiny chrome frame," both reps said.

While the mirrors arrived in a very timely manner, I was shocked when I saw the packaging. The boxes said Eviva - the same brand I saw on Amazon and Houzz - the one that was around $250 with the terrible reviews. I honestly couldn't believe what I was seeing. I opened one box and saw that the mirror was not framed in "shiny chrome" but brushed nickel and the construction was garbage - just like the reviews on Amazon and Houzz said. Yet the reviews on Wayfair were glowing - I suspect written by their own staff.

Of course we want to return these mirrors. However, Wayfair not only expects us to return them with an $80 return shipping fee but expects us to work directly with the manufacturer - Eviva - in doing so. Um, what?!? I don't think so, Wayfair. False advertising, fake reviews, fake brand. Complete bait and switch. Oh, and they would not post my product review (which I gave a 1 rating) alerting other customers that this mirror is not framed in shiny chrome, is poorly constructed, and is actually another brand that you can purchase for over $200 less somewhere else.

Very professional service. Fahd was friendly and approachable and got on with the job at hand with no pribkem. Thank you

Wayfair is oh so eager to sell you there product but actually getting it may be a different story the shippers they use J W logistics didnt even have the courtesy to call ande say the delivery wouldnt be coming and wayfair says its out of there hands very poor performance on both parties

I made a purchase from Wayfair. When I received an email that said my items were delivered I checked and there were no packages. The website said to wait for 3 more days. After investigating further, I found that Wayfair had given both UPS and FedEx wrong delivery addresses. After an extremely long wait on the phone, I finally reached a Wayfair customer service rep. At the end of the conversation the rep told me that Wayfair could do nothing for me and that I should hunt down the addresses and try to retrieve my merchandise! I have had some experiences with bad customer service, but this one rings the bell. I will never use that company again!

I ordered some seats and after talking to their sales associate on height recommendation, I ordered based off of her recommendation. When I got the seats/stools they were too short and so I returned them with the anticipation of getting new set, but higher in height. They charged me over 100 dollars in shipping fees and when I asked for a waiver since they are the ones that recommended the wrong height they declined it. She said that I ordered the right size and got the right size, but I ordered the size based on their recommendation. If they are not willing to waive the fee based on what they said, why even have a sales rep when they give the wrong recommendation? I dont want to be associated with them anymore so I canceled my card. But to future customers beware that they will take where they can. The customer service Case Specialist named Amy (probably fake name) was rude and called me with intention of declining. *******714

This is the third time they have sent me the wrong item. Fourth if you include them delivering me the last item I purchased twice. The item is not shown on the outside of the box so you open the box only to find out it is not the right one. THEN you have to try and get the item back in the box you just opened tape it up and return it. They are horrible and don't really seem to care since they basically told me they are just the middle man. Not only do they take forever to deliver your item but when you get it it is never the item you purchased. Do NOT order from them. I thought I would give them pone last shot but I very much regret it.

Paid over $1500 for a sectional from Wayfair. It lasted less than 4 months before pieces started breaking off. Wayfair did nothing for support on this issue.

I have questions from anybody who's dealt with these scammers(from reviews). I've been trying to buy a small space sofa sleeper and every time I go to buy it, it's sold out or can't be shipped there- I live in Alaska but I'm Fairbanks; on the road system, with airports etc. Amazon gets my packages here in 3-4 days average, without paying anything extra on shipping.
I looked at a sofa sleeper that had horrible reviews and just out of curiosity added it to my cart to see what shipping would cost. $1,964 for a $300 piece of crap couch. I looked at their reviews for another "great" sofa sleeper and the customer commented it was a bed for a dog or cat. Lastly there's the "open box deals." Has anyone ever scored one of these deals? I call B.S. Every time I check into it, it's sold out or click bait. I've been watching for an area rug, preferably 8x10 or 9x 12 feet. There's constantly ads for rugs this size in the styles I've searched for. However, the prices are always cheap up to the size that I want. Or in the case of furniture the advertise price is super super cheap but they claimed the item sold out. These guys are a joke. I've tried to give it a chance but when they throw a $2000 shipping charge on you, all you can say is screw you, Wayfraud.

I WILL NEVER BUY FROM WAYFAIR AGAIN!

I was confident to buy my very first massage chair which cost more than $2k in price. I was so excited but not knowing it will never arrive. It was bought on Oct 9 and was expecting it on October 12. I called and chat with customer service many times to follow up. They cant tell me what was going on until until October 25 and informed me that the chair was lost in transit...so ok then I called again to speak with supervisor which she was kind enough to give me discount and said the chair will be replaced... I waited again until Nov 12. NOTHING! My last hope was maybe it was delayed again but no... THE REPLACEMENT WAS LOST IN TRANSIT! AGAIN?

SO I CALLED CUSTOMER SERVICE AND I GOT THE MOST RUDEST ARROGANT PRICK! I have said that maybe Wayfair dont even have this chair so it would be fair for me to get another model. He assured me that Wayfair will not send me another model but the same one... WHO IN ANY RIGHT MIND WOULD BELEIVE THAT WAYFAIR HAS THIS MODEL WHICH THEY HAVE LOST TWICE IN TRANSIT?

SO TO MAKE MY LIFE EASIER... I ASKED FOR A FULL REFUND!

BUNCH OF SCAMMERS!

I have no idea why Wayfair exist in business. I have never experienced this with any other online or in person stores. Honestly, making one awful purchase on Wayfair caused me a lot of hassle. Wasting so much money and time. It brought anxiety to my life. They are the worst customer service ever and they don't care at all. Treating their customers like $#*!. I bought a coffee table from Wayfair for more than $700, we received the order, it took us 3-4 hours to assemble it and the quality was lower than a $40 coffee table. So we had to spend another hour or so to disassemble the table.After that, I called 8 times, yes I count it 8 times to schedule a pick up. In the end, they told me you should call Fedex yourself it's not our responsibility. So we had to figure that out ourselves. After 3 weeks from the time we requested the pick up WE ourselves were able to manage and get Fedex pick up the table. Right now it's been about a month that Fedex has picked up the item and we are STILL waiting for our refund. I have called 5 times so far and spoken to 5 different agents and all of them have told me they'll put a note for finance but we HAVE NOT RECEIVED OUR MONEY YET. So buying a table cost us A LOT OF MONEY AND TIME, and Wayfair literally doesn't care. I'm looking into ways to take this to any possible authority.

I bought a rug from Wayfair and it was a really bad quality so when i first saw the rug I went online to return it it says i have to pay shipping fee almost $50 why would i pay shipping fee and it is not as expected. They have really poor quality and really bad customer service because when i called them too the girl was so rude to me whatever i spoke to her she was like ohh this is our policy and its not wayfair fault if it is poor quality to you or you dont like it. Their customer service are bad I DO NOT RECOMMEND WAYFAIR TO ANYONE. This was my really bad experience with them and this was my first and it will be my last order.
Thank you

Cancelled order is now almost 100% higher. Customer service is a joke and I will NEVER shop here again

I bought a bedroom set off of Wayfair and within a year a support leg broke off the bed. After calling multiple times to get a replacement part (which I was willing to pay for) only to get hung up on, I finally spoke with someone who said we can't help, here's the manufacturer number...I called that and they said we're wholesale, no direct customer business, Wayfair has to help you. I call Wayfair yet again and FINALLY the last person I spoke to said well sorry you're out of luck, go to a hardware store and fix it yourself... absolutely ridiculous that no one would sell me a simple replacement leg for a 1 year old bed. I'll never shop with them again! Horrible customer service.

I am very upset with the quality of the umbrella I received. I just recently put it up because I was waiting to get my new table & it has been in my dining room for a few weeks due to 2 hurricanes. It hasn't even been out there one month and the handle is so cheaply made the thinnest metal possible raw edges and is totally rusty. Not only this but the rain comes right through the umbrella! They do not care they said it was over 30 days and I should have seen that it was defective! How would I see that the handle was defective when I put it into the table it was still silver a few weeks later when I go to take it down for the second hurricane and put it back into my house I see it all rusty. They will do nothing and said they were sorry and that was it and I'm stuck with this piece of crap rusty umbrella that I paid $105 for. I will never again buy from Wayfair.

Almost every time I order from this company, there is an issue. By the time we were ready for interior, the 30 days was up on a pricey fireplace. Wayfair has a short/ difficult return policy. The remote doesn't work. Wayfair is unwilling to accommodate in any way.
I am disgusted with Wayfair. I would not order from Wayfair again. There's plenty of companies with the same products that will facilitate returns or help with this minor issue. This is corporate at its worst.

Ordered 3 rugs around 10/30/2022. 2 of 3 rugs arrived as promised. The third FedEx said was delivered to a Postal Plus store but was not. I have to be the one to call Wayfair. They said it's my responsibility to follow up with FedEx and have them launch an investigation. Why me? Can Wayfair help me with one of their subcontractors? Guess not. FedEx eventually called me and said they messed up; the order was lost. Now I have to be the one to call Wayfair again. Why didn't Wayfair's workflow direct one of their employees to follow up with FedEx and then offer me a refund or replacement? Instead, the Wayfair agent promises me a replacement. Guess what? Replacement never arrived. So once again the onus is on ME to call Wayfair, explain everything to a brand new agent from scratch, and seek a refund or replacement. They said, OF COURSE, that they had no record of a replacement being authorized for shipment. I demanded a refund and they said they'll send it to me--in three to five days. Never again will I deal with Wayfair. By the way, FedEx is pretty poor these days, too.

Wayfair policies addressing their internal problems is imposed on their customers where the customer cannot get any resolution. Could not get to a manager, one attempt was a hang up and another--she said--"an almost supervisor" would not let me talk to a manager.

Wayfair internal problems are: (1) A $.42 short-pay problem between Wayfair and their partner, Paypal, prevented an order from being shipped, (2) The customer was not advised of the delivery delay because of this problem. I happened to call them only because the item wasn't received on their estimated delivery date. (3) Couldn't charge the $.42 shortage because the amount is too little to charge (4) Customer would have to wait anywhere from 24 to 48 hours for the $.42 to be credited by their finance department-and was told only three of the items are left in inventory where they could be sold while waiting for the $.42 internal reduction (5) Couldn't talk to a manager to ask to override Wayfair's internal red tape that the customer is subjected before the shipment can go out. Now I ask, who would want to patronize a business who imposes their internal problems on the customer?

My main point: they charge for returns even when it's their fault and then they have the audacity to only offer store credit.

I always had a good experience with Wayfair so it hurts me to write this update. In fact, the last 3 weeks, I made 4 orders with them that totaled to over $500 in home decor because of the good experiences. But then I ran into one problem which was the least expensive order–a set of cups that arrived and looked nothing like the product images and pictures WayFair posted.

I tried to return the cups but WayFair wanted to charge $14.88 (from what I remember) to return $40 cups when this was their mistake for inaccurately depicting these cups. The cups also weighed so little in a small box, that I almost thought the shipping box was empty so there's no reason for the return to cost $14.88 regardless. I live chat them thinking it would take minutes for them to cover the return shipping costs for their mistake. Well, that didn't happen. I spent almost half hour on live chat with an agent where I attached 5+ images of the real cup and compared it with the cup on the box. They're not the same cup yet the agent insisted she doesn't see what I mean. She eventually agreed that the cups weren't the same but would only issue a store credit and told me to keep the cups but I don't want to. I just want to return the damn cups.

In addition to that, they suggested if I didn't want the cups, I could either throw them out (great for the environment eh?) or donate them, which means I have to take time out of my day to go to the nearest Salvation Army. At the end, I just gave the cups away as a housewarming gift.

Since they refused to issue a full refund, I asked if they could apply the store credit to an order I made a day before and they also said no. This was such a waste of time and a really bad experience with Wayfair. This was Wayfair's fault, not mine. Also, the product images probably didn't match because I notice Wayfair is now saturated with cheap junk and generic garbage like Amazon sells.

I placed an order. After accepting that order, they raised the price (2 days later). They then cancelled my order and wanted me to place it again for the higher price. Seriously? They did not have the sense to call me and explain why they took this action. I had to call them, talk to multiple representatives, before they disclosed that the price they sold the item to me was wrong and had been wrong on their website. I did a lot of research before I decided to buy this item from Wayfair. Now I need to start over. Big waste of my time energy.