WayfairReviews 2,089

Someone hacked into my wayfair account and purchased this item. I caught it within 30 minutes, canceled the item, changed my password, deleted my credit card info and contacted Wayfair to let them know what had happened. Because it's a "custom item" (which clearly, it is not), they were "unable to cancel or refund the item". They let me know that they had escalated the issue for further review, however a few weeks later I was still charged for the item. When I contacted them again, they told me there was nothing further they could do. That it was marked as fraud in their system, but if I didn't want to pay for it, I had to contact my bank. Apparently, not only do they have subpar website security, but they also feel it's okay to charge a customer for an order they didn't place and tell them to take it up with their bank. Completely unprofessional and unbelievable. 0 stars. Would not recommend.

WORST COMPANY TO BUY FROM! I ordered a couch, delivery was set for Saturday, December 3rd, no later than 5 pm, then it says 7:50. Never heard anything, I call the company at 8pm to find out my order was not coming because there was truck issues. Okay, I'm irritated but was offered 60$ of compensation. Fair. We rescheduled to today, Wednesday, December 7th. I have called twice to check in on my order and was assured both times by Jessica that he was running behind and his tablet died so he couldn't update the tracking but he would be here at 4:45.5 pm comes around I got went to track it and it's CANCELED AGAIN! I called Wayfair as I am very very upset and once again "they are having truck issues" I have company over with no furniture and had to take off of work 2 times! I am now calling them once again, this representative is a lot more helpful than the first two, however she can only do so much. And I am still furious as now they can't deliver it until 12/14, ANOTHER WEEK! This is absolutely ridiculous and this company does not care about their clients. I will never be using them or recommending again.
I also feel like the warehouse does not even have the couch as they are in my area ALL morning then go far away, and then it's canceled twice at the last minute.

I purchased a Radiator in July last year, after 3 were sent that had a damaged mirror and replaces, 4th one was fine. It was installed by a qualified plumber. The radiator has developed a leak at the bottom, no where near and connections. Customer services told me it had a 2 year warranty and escalated through to their resolutions dept. Resolutions have informed me as this was not a fault within 30 days of leaving the warehouse there is nothing they can do. The company called Belfrey was the company that supplied the radiator and has a 15 year warranty. I would never buy from this company again, how can a 2 year warranty only cover something that was reported faulty in the first 30 days, RIDICULOUS. I CANNOT UPLOAD PROOF OF PURCHASE BUT THE ORDER NO IS Wayfair.co.uk Order #*******778

I have ordered from Wayfair so many times. Each time has been a different experience. Collectively all experiences have ended very well. They have great customer service when something doesn't go well. I am confidently recommending them.

First their prices are overblown. Second, we received broken materials and they never returned the money, making a lot of excuses. Stay away.

I ordered a rug that was described as plush, thick and soft but it was matted, thinly woven and scratchy. Then, I had to pay half as much to return it as it cost in the first place. Never ordering from Wayfair again that's for sure.

Have ordered dining set, the order number *******914, I have been informed an about delivering time via email and I was waiting for the delivery in that time, but the driver has came earlier declared time and twice I have been received the message, that I have been skipped my order. I have been waiting for my order for a one week and my 10 years old son eats from the floor, even in Ukraine during the war we were able to eat as normal people. This is not my fault, that the driver came earlier that time which were indicated, I dont have connection inside of my flat now, we just moved, and I was goin to wait outside of main building to receive my order finally, an the second time the came earlier, what te $#*! service it is? Why should I wait for my money and order more that week and eat from the floor? The help center was not very helpful; they did arrange even urgent delivery on the second day. I would never recommend this shop to anybody.

I bought furniture worth more than 6000CAD from wayfair. I also purchased assembly service and was later told that it was not possible (25 days after the order). Half of the bed is delivered the remaining is lost somewhere. Tracking information is useless and confusing. Everyone seems to care when you call or chat but no one really helps. I would never use this site and I am making the effort to put reviews wherever I can so others don't have to go through this.

$#*! $#*! lying fags
$#*! $#*! lying fags
$#*! $#*! lying fags
$#*! $#*! lying fags
$#*! $#*! lying fags
$#*! $#*! lying fags

Beware! Here's a question for Wayfair if they refuse to offer me any resolutions before December 12th, 2022…should I just count this Christmas decoration as a loss? What should I tell my kids about the Christmas decorations this year? That Wayfair is the Christmas Scrooge?

It tool talking to 7 different peoe for them to resolve a futon that was sent to me not Built properly. Every single on of the workers read a script amd the supervising manager is is rude as $#*!. Please save your money amd spend it anywhere else but here.

Shady company, someone closed my account when I called and asked for a new card because my card had been jeopardized. They said they were going to look into the matter but every time I call they keep stringing me along. They obviously did not do anything to the person that sabotaged my account and caused my credit score to plummet by 40 points for a closed account. Just a bad company and the world would be a better place without services like this.

I ordered a rug. They sent two. They said it was my fault for double clicking (I didn't). They have a protocol that when two orders for the same thing show up close together, they send both out and call it a disorder. They charged me for shipping back. I grudgingly accepted the situation because it wasn't much money. When they tried to pick up twice, I realized I'd been had.

I wish I could give them 5 stars however they receive a 1 due to the fact that I only have half a couch. Wayfair lost my couch, then re-ordered half the couch and back ordered the other half. The half that I did get was scheduled to arrive at a certain time frame and then arrived 4 hours later. Needless to say the half of the couch that I did finally get is comfortable however Wayfair dropped the ball completely with this order in regards to their shipping and customer service. I hope one day I'll receive the other half of my couch until then i'll continue to reach out in hopes of some form of resolution. I don't plan on purchasing from Wayfair again, its very unfortunate

I ordered a rug, and the colors were nothing like the picture and description (it was grey and grainy, my phone camera color corrected it. It was suppose to be cream). They charge me to return it, then I had to bring to a fed ex store, print a label with them since when I tried printing automatically at home it cuts off, and then had to pay more for a box to return it in, even though it never came in a box. I also found the same item was listed cheaper on Amazon.