Wayfair UKReviews 138

I PURCHASED A BEDSIDE CABINET FOR SON FROM WAYFAIR, THE WOODEN PIECES ARRIVED BROKEN, NOT BROKEN IN TRANSIT BROKEN BEFORE PACKED, FOR EXAMPLE A WOODEN PIECE OF THE CABINET THAT MEASURED AROUND 2 FOOT ARRIVED BROKEN IN 2 HALFS, CLEARLY THIS WAS NOT BROKEN IN TRANSIT BUT BROKEN BEFORE IT WAS PACKED, I CONTACTED MY CARD COMPANY TO RECLAIM MY MONEY BACK AS WAYFAIR HAS NO CUSTOMER SERVICE...

MY ADVISE TO ANYONE WANTING TO PURCHASE FROM THEM GO TO A PROPER STORE AVOID THESE JOKERS

I have ordered an LED Carlisa 3-Light back in April this year. I have received several emails throughout telling me its been delayed another month after month. I have noticed on their site that they are now selling the item again and if I order it I will receive in three Days time. I have complained only to be told its delayed again until October! And yet I can cancel and buy the Light at an inflated price and receive it in Three days. How can this be right?

Ordered a bed at the beginning of May, here's the full saga:

- Bed was delivered 27th May.
- Packaging in extremely poor state. Seemed to have been opened and then badly sellotaped back together. Box fell apart while being carried up to our flat, parts all over the place which we painstakingly collected and ferried into our flat piece by piece.
- When trying to assemble the bed, it becomes clear that an entire pack of screws (not just one or two, but AL of the screws of this type) are missing.
- Wayfair will not send replacement screws. They have said that their supplier can't send screws alone, and musty send a replacement bed, but just seems like a case of Computer Says No.
- Wayfair have said we can have the bed replaced, but not until July, and this is extremely inconvenient because of the destroyed packaging/

Wayfair have simply failed to provide the product we paid for, and are not interested in helping us suffer any less inconvenience, instead doing the bare minimum to avoid providing either any decent service or compensation

Finally, I would recommend looking elsewhere online for reviews of Wayfair. It seems Trustpilot is extremely biased compared to other review sites.

I ordered two Garrick sofas in February. They looked lovely in the online catalogue. However, I never got to see them. They were lost twice, and then randomly Wayfair refunded my money for one of the sofas, without letting me know why. This is five months after I ordered them, and several delivery days came and went. Customer care is appalling in this company. I was given so many different excuses for the delays - the sofas were lost, they were damaged, they were taking so long to make because they were so good. Utter nightmare. Really do avoid.

Never shopping here again, me and my partner ordered a set of drawers which clearly stated in the order information that it will be delivered the next day our tracking showed our house is next in line for delivery then all of a sudden we get a notification that there is a delay and will attempt to be delivered the next working day, that never happened we have contacted wayfair and they didn't know why it wasn't delivered with us contacting them several times their excuse was "we're still waiting for updates from the courier". With more than 3 delivery attempts as was shown on our tracking we still haven't recieved our item we have emailed DHL but got no reply absolute joke stay away from this website save your money.

Having waited a over month for a "next day delivery" shipment I finally receive the order to find it's the wrong colour.
Wayfair were happy to offer me a discount if I kept the wrong item - offered nothing as compensation otherwise.
I'm now in the process of waiting the estimate of another month before my item is even shipped.

Poor service and would not use again which is a shame really as on first glance it looks like a quality site. Just pay the extra and get your products from a legit site with faster service and better quality of products.

I ordered a wardrobe from Wayfair on 12th April. I was able to track the order from the customer website and it was to be delivered on or before 12th May. Its very hard to get through to customer service but eventually I did. The order had simply not been placed with the manufacturer and it took them 5 days to tell me this using their escalation process. I asked if I could cancel my order and get a refund 3 times. I was told I could not because the wardrobe had been shipped. Strangely the website still shows deliver on or before 12th May and it is now 27th May and nothing has arrived. Where is it being shipped from? I feel I am being played and stalled so I cant get a refund. They have no idea where my order is. This was my first and last ever order with Wayfair.

Everything about my experience has been poor. The customer service, the lack of response, the inability to contact them aside from sitting on the phone waiting to speak to a inept customer service agent, the late delivery and lost delivery of multiple items from one order. I ordered 5 items from three different vendors, received one of the 3 (of which was exceptionally poor quality despite the glowing reviews). I asked to cancel the other items from the rest of the order and was told I couldn't because the items had been dispatched. For starters this list legal as under distance selling I am obliged to cancel any order up to 14 days of purchase which this was. Turns out the items had not been dispatched and Im still waiting for an order which I am simply going to return. Customer service were unhelpful. When I asked about returning the first delivery I did receive I was told they're not accepting returns due to coronavirus - surely that isn't even legal!? AVOID buying from this company at all costs. If I could give zero stars I would.

Aweful. Ordered a matress that said next day delivery only for it to be delayed 15 minutes later, then still did not arrive. Called customer service and they said tomorrow, then still no matress. I've ordered this as I'm having to move to protect a vulnerable person during this crisis as I'm still having to go to work as I work for the NHS. Now its moving day tomorrow and I'm going to have to have to go work after sleeping on the floor with sciatica to boot. I understand theese are difficult times but if they'd just been honest to begin with I could have ordered elsewhere. They won't refund me the money right away and I cant afford to pay for a second, so now I'm facing weeks working in agony from sleeping on the floor. Thanks wayfair

Returned some items to Wayfair on Feb 17 (due to poor quality) following their instructions. As of today I have not received my money back even if Wayfair confirmed they HAVE RECEIVED THE ITEMS BACK! First they said it was a technical issue and to wait 5 days, after 5 days more apologies and to wait another 5 days, 30 DAYS LATER I STILL DO NOT HAVE MY MONEY... WHAT A SCAM!

Ordered a chair, was told it would be delivered a few days later, but no chair arrived. Called Wayfair who have literally no clue on how to resolve the issue and told me they were chasing the courier for an update.

One of the worst companies I have dealt with on the internet - useless problem solving skills, use an incompetent courier (DHL in my case) and don't appear to have a proper process in place for dealing with formal complaints. I would will not be using this company again and do not recommend to anyone if you value your sanity.

Wayfair.co.uk is untreatable vendor, I placed an order (#*******648) on 05.11.2019, and it's been delayed since then, no product delivered. During the communication with service department, this business has been delayed twice! And still hasn't delivered till now (05.02.2020). The latest email indicate that the shipment is expected to dispatch on 20.02.2020 and reach me on early March. This is a joke! Can not believe what kind of business ethics Wayfair has! The service department offered minimal assistance and the customer seems nothing to them. A ridiculous company!