Wayfair UKReviews 138

I ordered two paella pans £89.99 order no *******784 only one was delivered, trying to find out about the missing pan, that's when the lies upon lies started i was told DHL would deliver, tracking no **************, more lies i rang DHL there was NO delivery, at this point i asked for a refund, no refund, using chargeback with the bank, use this disgusting company at your peril, i wished i had read previous reviews, UK Canada America, if you must use this terrible company use a credit card bit more protection.

Very disappointed experience with this company. I had a big issue with my last order, and then I had been given 10% promo code for my next order. Unfortunately due to the lockdown it's expired. I called them to ask for reactive the code, but they rejected it straightaway!? It's definitely not kind of "we are sorry for the inconvenience we made for you voucher", it's more like "we will give you another bad experience voucher"!

Avoid this company. Never go near them.
I bought two runner carpets from them they only delivered one of them and i have been chasing for days to get the second item delivered. You cant talk to any person and the messages are keep saying we will look into this. Complete utter rubbish company. Avoid like hell.

Ordered a mattress - delivery stated 'will deliver to room of your choice" however the delivery guys refused and dumped it on the doorstep. It then turned out they'd sent the wrong size mattress, arranged a courier to collect however when they turned up they had no collection number and had to call the depot. Then we watched them drop the mattress on the floor - to top it off I still haven't been refunded for this item that was returned several weeks ago and am fed up of chasing it up. The app keeps coming up with the same error - wouldn't use Wayfair again

Do not order from Wayfair.
They can't actually deliver furniture which very much seems to be the part of their job. Just avoid them

These lot are charlatans and thieves. They've taken over £400 of my money and simply refuse to give it back to me despite me not ordering anything from them. Absolutely avoid these low lives at all costs.

Poor quality, overpriced, charge high shipping cost AND shipping returns! So be warned. Also need to print off their return labels. Bloody annoying if you don't own a printer.

Do not use Wayfair. The delivery dates on their site are totally made up. The staff won't help or offer any compensation for orders that are misdelivered or a month late, both of which happened. They refuse to speak on the phone and send endless back and forth emails of what are clearly templated excuses. I order a lot online but this was the worst experience in furniture delivery I've ever had. Do yourself a favour and look elsewhere

The worst experience I have ever had!
Ordered a nightstand and a bed around 20th Dec 2021. A second nightstand (not available at time of first order) same model as the first one, on 6th Jan 2021. All items were meant to be delivered within days. Following on lack of communication, a month back, I start getting emails from DHL that they have the 1st nightstand - about 10-15 of them followed by the same amount of emails informing me that they aim to deliver on such and such date... Finally, the parcel was delivered about 10 days ago and collected back only yesterday for a refund which will take 3-5 working days (not counting weekend days). The bed was delivered with a couple of weeks delay. The second nightstand, ordered 6th Jan 2021, is with DHL only today (God help us when will it be delivered) only to be collected as a return at some point in the future, in spite of my calls and confirmation received from customer service that this will be cancelled (and not delivered!) 10 days ago - when I had enough! An absolute tone of emails and calls and frustration and pure disgust in the end. Save yourself the trouble, my advice. Think twice before ordering...

If you buy an item under £40 and want to return it - they charge you postage for both ways... and overpriced postage too! I bought a small coat hook about 4 inches long, it came in a massive box and was charged nearly £5 postage both ways! Trying to get a refund is tricky - no refund button to be found and it took a long search to find the refund process! Not good customer service for an online business!

Didn't deliver the item I paid for and then didn't provide refund when I contacted customer service.

I wouldn't shop here again if it was the last shop on earth. Bought this bed, nightmare to return it as it was very poor quality and still not received a refund.

Bed and matress was awful, and then issues on returning it. On collection thy brought another matress and planned on only taking the base. I refused the other matress, and thy refused to take the bed back. Infact, thy just left without saying anything. NEVER EVER WILL I ORDER OR RECOMEND FROM THIS PLACE AGAIN. EVER!

Probably a sham company. Most horrible experience ever. If I have a chance I will go to the consumer court and file a civil suit against them.
Order never reached. Went back and forth from supplier to the shipping company.
It takes them two days to find out where the order is.
Never never go for it. We have been left stranded without a couch for 2 weeks now only to be randomly told that the couch will arrive after 6 months.

Doesn't deserve 1star as well very rubbish service & worst customer service
Never received my item got delayed every estimate time fed up no person to speak only dum robot communication

So glad i used paypal. This company never sent my patio sets. Called paypal n was told this is a fraudulent sight. Buyers beware. I did get my money back. I knew the prices was too good to be true, but I tried them anyway n very dissatisfied

I ordered Sarina Bunk Bed with Drawer on the 23 July
Almost three months passed, and I did not receive my bed.
Every time that I contact the call centre, I get the same response... we log a ticket someone will come back to you. After few days I receive automatic mail that it's on the way and you I'll receive it by the end of the week, but nothing happened
I asked for a refund. The call centre talk to me for 45 minutes and then open a ticket and said... you will receive answer in few days...

So Carful! Wayfair does not always deliver. If you are the unlucky one that does not get your goods no one will help you and no refund guaranty.

Dreadful experience. I ordered 5 draw tallboy chest of drawers worth £159 (sales price). The item was absolutely not worth the money. If it was a 40 quid chest of drawers I would say you get what you pay for. But for the price of this item the quality was disappointing. The runners and inner parts of drawers were full of splints, the body had minor faults scratches and damages here and there, occasionally the screws broke the wood because it is is extremely soft and poor quality wood in the first place. Also it is advertised as made of solid wood but various parts such as the central piece of the chest top is actually plywood. If you add the fact that the carrier instead of bringing the item to my fourth floor flat as they were supposed to according to Wayfair advertising, they just left it in the ground floor landing of the building (and even got to the point of claiming that I had received the item at my door and signed for it!), well, I'd be out of my mind to purchase anything from wayfair again.

I had ordered 4 items from wayfair, only to find out that each item was £40 more expensive than any other online shop. I called them to arrange returns, they booked a return but never actually picked up my items. They charge £4.31 pick up for each item for a service they didn't provide and had the audacity to tell me that it is against their company policy to return my money. When asked to speak to a manager, I was put on hold for a long period.
They also change their invoices on the app so be very careful and aware how much you pay to them, they will find anyway to scam you. Horrible company with low morals, never dealing with them again and advising anyone else not to.

Wayfair,
Don't be blinded by all the hipe folks! It's complete and utter BULL$#*!!
If Wayfair bother to take he feedback seriously they may possibly wish to give me a call to see why I know the service they claim they provide is acceptable!
Piesse feel free to call me ‘ ******* *******, we know you don't give a $#*!, all I want is my money back!,,,,
I'm not sure you'll give me that but crack on, I'll not be giving up my fight,
You obviously can't supply what you claim so why keep claiming you can?

My next call is trading standards,

Complete and utter fraud!
Watch out folks, they can't supply! But happy to take your money!,,,

Please feel free to discuss, again my number is ******* *******, However I won't hold my breath!

Many thanks for not reading this review,

Regards,

Andy Smith, ******* *******.