Way
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Way Reviews Summary
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
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This is all a lye! No way! It's a trabajar. I wanted to book a carwash pass, as it looks wonderfull how they sell it. Don't ask how this will end! No carwash, the codes they send are fake, they repeat the charges every month and I finally got someone at a funny helpline that promessed me to cancel it and send me the confirmation email. I'm still writing for it.
I reserved a spot on the app for 1 week near Orlando International. The Website said cancel anytime prior to parking. I got to the parking lot and was told If I park on there lot I need to leave my key. The place looked like a dump so I said no I'll go somewhere else. The attendant said just contact the web site you won't be charged. I was charged and contacted way.com several times they said because I went to the lot No refund. This is a scam company and the customer service is horrible they kept the money It's worth going to a reputable company I would never recommend using this site. BEWARE!
Hi Peter,
We are sorry to hear about your experience with our partner's parking facility. Please understand that we are a third party online market place and do not operate any of the listings in our website physically. As per our cancellation policy, you are eligible for a refund anytime before your check-in time even without asking any questions. However, if you are reaching out to us for cancellation and refund after the check-in time unfortunately, we are unable to process it for you because we are liable to pay to the lot for each spot allocated to us as per the contract we have with them. If you have any screenshots or messages of your phone's call log that is showing you have reached out to us before check-in time, please send it to [email protected]. We will review it and get back to you.
- Way Team
They make it seem like you and a friend each get a $100, but you don't. We followed all the rules on the offer page and didn't get what we were promised. After an agent talked down to me a manager more politely explained that I would not be getting the $100 because my friend purchased gas, which didn't count and referred me to their terms and conditions which were not linked to the offer, on a different page. Ironically, gas is one of the things that does qualify us in their own terms. But even if it gave us the "$100" it would only be a credit applied in very small amounts to future purchases so there was almost no way to actually get the $100. Don't fall for this misleading and dishonest offer.
Hi Heather,
We are extremely sorry for the inconvenience caused to you while using our services. Thanks for bringing this to our attention and we have escalated this issue to our internal management team for investigation to understand what exactly happened. One of our team members will reach out to you to help you with the best possible resolution. We apologize again for the hassle and will make sure that your feedback will be recorded to improve our services in the future. Thanks for your patience and understanding.
- Way Team
Used the parking garage near Newark once and it was seamless, no complaints there.
HOWEVER, money back guaranteed & refunds 24hrs before cancellation is very misleading. You get 'way bucks' not an actual refund. They need to be 'way' more upfront about that. I paid for a $98 parking garage but now I'm having issues with my car. I wanted to use the refunded money to pay for a Lyft. Now I have to pay for a car & have almost $100 sitting in an account Ive used only once.
Hi Ang,
We are really sorry for the inconvenience regarding the refund. We would like to bring your attention a few things about our refund policy. Once a customer cancels a reservation that will be automatically refunded as credits/Waybucks immediately to their Way account. This is to avoid the inconvenience of waiting a few days to see the credit back on their card in case of re-booking or change in reservation. However, if you wish to reverse it back on your card, you can call or email us anytime so that we can process it for you. This is explained in our terms and conditions that you see at the time of check-out. If you need any help regarding the reversal, please reach back to us at [email protected] or 408-598-3338 and we will be happy to process it for you.
- Way Team
First off all. The reviews are all fake it's like a communist country that scans all communication before posting. They the only post good reviews nothing negative.
Purchased parking for 2 cars. Showed up and attendant requested me to go around and come back because parking lot was full and shuttle couldn't not get out. Lot full with cars waiting in street with heavy traffic. Could not cancel thru way app and way.com makes it impossible to get a refund for incompetence and not fulfilling obligations had to park somewhere else. Way wants me to show receipt of other parking for a refund. Sent receipt in and still no refund.
Hi David,
We are extremely sorry for the experience you had at our partner's parking facility. Please note that all reviews are approved from our end and it goes for a final approval from the concerned lots as well. We totally understand your frustration caused due to the lot full issue and we really wants to make it right for you. We value all our customers and look into their issues seriously. Please share more details of your reservation with the subject line "Review" to [email protected] and we will get back to you at the earliest with the best possible resolution. We apologize again for all the inconveniences caused. Thanks for your understanding and patience.
- Way Team
The customer service were not helpful and not flexible, I wasted time talking to them and they were not fair, we made mistake booking for 17 days wrong airport, we tried to cancel they wanted to charge us 17 days because it passed the checking time by one hour, try to edit or change they were not flexible at all, I will never think of booking with them again
Hi Hayder,
We are really sorry to hear about your experience with us. Please understand that we are liable to pay to the lot for each spot reserved for us and that's why we are strictly bounded to follow the cancellation policy. However, we value all our customers and look into their issues seriously. Could you please share more details regarding your reservation at [email protected] with the subject line "Review"? We will get back to you with the best possible solution at the earliest. We apologize for any inconvenience caused to you and looking forward to hear from you soon.
- Way Team
They publish lower parking rates to get you to buy the parking spot. Once you get to the parking lot they dont honor the rates or simply refuse the parking. Also its very very hard to get a refund out of them.
Hi Patrick,
We are really sorry to hear about your experience with us. Could you please help us with more details regarding this issue at [email protected]? We will review it and get back to you. We apologize for any inconvenience caused to you.
- Way Team
I arrived at the La Quinta Inn in Costa Mesa and the person at the front desk told my wife there was no airport parking there.
I did not feel safe leaving my vehicle somewhere where staff don't know what is going on. I called to get a refund and both the customer service person and manager were like robots just repeating that they can't issue a refund because the hotel desk person did not turn us away.
Park your car somewhere where the employees know what's going on.
Hi John,
We are sorry to hear about your experience at our partner's parking facility. Thanks for bringing this to our attention. We will escalate this issue to our internal management team to have an investigation and get back to you with an update at the earliest. If you have reached out to us before your check-in time and notified us about this issue we could have refunded you right away. But unfortunately, we are unable to process any refund requests after the check-in time because we are liable to pay to the lot for each slot allotted to us as per the contract we have with them. Please understand that we cannot consider your request for a refund without much evidence that supports your claim. Hope you can understand our position in this matter.
- Way Team
Way.com overbooks spaces with parking lots. Confirmed reservations mean nothing. Early flight out of Orlando, get to the lot and attendant notifies us that way.com oversold their reservations, even thought booked and confirmed 3 weeks prior. Attendant turned away 3 other way.com customers while accepting reservations from other customers. Had to scramble to find another parking option and made just made flight. Customer service at way.com is non existent. Terrible experience!
Hi Rod,
We are extremely sorry for the experience you had at our partner's parking facility. Please understand that we are a third party online market place and do not operate any of the facilities listed in our website physically. Lot full issues usually happens when there is a delay from the lot's end to inform us prior about the issue or due to unexpected flight cancellations if existing vehicles in the lot gets extended their stay and unable to be moved. However, we totally understands your frustration and look into our customers issues seriously. Please reach out to our support team at [email protected] or 408-598-3338 if you need further help on this matter. We apologize again for the inconvenience caused to you and will make sure that such incidents won't happen again in the future. Thanks for your understanding and patience.
- Way Team
I was charged twice for one booking. When I emailed, they said there were two bookings in my account and there was nothing they could do. I filed a complaint on BBB (where they have a D, by the way) They called me back from one number and left a message to call another number. I called one number and it immediately hangs up. I call the other number and it says it can't be dialed. I found way.com when I was looking for parking in an unfamiliar city. When I went back to comment on the site that has the recommendation, I realized it was way.com's personal blog. To top it all off, their price was more expensive than if I had just booked it with the garage. Never never never again. Crooked company
Hi Ronda,
We are really sorry to hear about your experience while booking with us. Please understand that the two bookings that you have made were at different times and we assume that it might have happened by mistake. Unfortunately, we cannot process a refund after the check-in time as per our cancellation policy because we are liable to pay to the lot for each spot reserved for us. We totally understands that such human errors can happen but kindly understand that it is a very sensitive issue with the lot and is almost impossible to get an approval from the lot to initiate a refund in such cases. Also, the prices in our website are listed by the concerned parking lots itself as per the availability on the day of booking and is subject to change as per the date. If you need further help with this issue please reach out to us at [email protected] or 408-598-3338. We appreciate your understanding of our position in this matter.
- Way Team
I booked an airport parking through way.com at the Rodeway Inn airport parking lot. However when I reach the place I was turned away because the parking is completely full. The manager told me that they repeatedly asked Way to close down the listing but it didn't happened and they ended up turning many people away on that day. After I was refused service, I had to ask my friend to park at their place because I couldn't find any other alternative parking lot due to time constraints (my flight was within 30 mins). When I contacted Way, they first told me that they need the business to confirm that I was indeed turned away on that day but they couldn't call the business and there were no complaints at all from that day. But I later learned that the parking lot received many phone calls that people are in my exact situation. After many email, Way learned that I didn't park at an alternative parking lot, and they used the excuse that I can only get my refund if I can provide alternate parking receipt, even if the manager at the parking lot confirm that I didn't park there. I have submitted a charge dispute and also report this business to the federal trade commission and also the BBB
Hi Jennie,
We are extremely sorry for the inconvenience you had at our partner's parking facility. Please understand that we do not operate any of the listings on our website directly and we always rely upon the instructions and information provided by the lot. For any issues after check-in we need a valid document or proof to initiate a refund as per the contract we have with the lot or else they will charge us for the payment due to some fraudulent issues by certain customers before. However, we totally understand your frustration and we have escalated this issue to our internal management team for investigation and as per the report we have initiated a refund for you on December 9th, that will be reflected on your card in 7-10 business days. Again, we apologize for the inconvenience and we will make sure that such incidents won't happen again in the future. We look forward to work with you again without any hassle. Thanks for your understanding and patience.
- Way Team
I made a booking on ways web as a guest. I did not receive any email confirmation. Upon day of I forgot I already booked and made another booking. I called back to have 1 of the bookings reversed and was told not possible. What is most interesting is that the agent supervisor told me that it is not mandatory to send my confirmation via email and.just check the app. Keep in mind I created a booking as a guest. Now I ma fighting a battle with them to simply issue a credit or refund on my account for future booking.
Hi Andrew,
We are sorry to hear about your experience while using the service with us. Please note that confirmation emails may sometimes goes to spam or junk folders and we show a notification after the check out to always reach out to our support team before your check-in time in case if you have any difficulties in finding the confirmation details in our app. As per our cancellation policy, we are unable to initiate a refund after the check-in time as per the contract we have with the lot. However, we are concerned about all of our customers and look into their issues seriously, Could you please send us an email in detail with the subject line "Review" about this issue at [email protected]? We will review it and get back to you. Thanks for your understanding and cooperation.
- Way Team
No refunds allowed. Be careful booking with them. I couldn't get on to my flight and didn't end up needing the parking service. Since I booked through way I had to request from them. They did not give me my money back and were rude about it too.
Hi Sanaz,
We are sorry to hear about your experience due to flight cancellation. As per our cancellation policy, we are unable to initiate a refund after the check-in time if it is due to any personal reason of the customer. We totally understand that this was an unexpected situation and not your fault but unfortunately, as per the contract we have with the lot, we are liable to pay them if the cancellation is requested after the check-in time by the customer. Please understand that we do not operate any of the facilities directly and are bound to follow the instructions by the concerned parking lot regarding refund. We apologize for any inconvenience this may have caused and thanks for your understanding on this matter.
- Way Team
Booked parking for a trip. Pulled up to the parking lot - very sketchy, and lady said they weren't accepting cars. I said I had a reservation and they were all booked up and someone from way.com should of called. Called way.com spent forever on the phone they said noting they could do and had to park at the airport twice as much money. HORRIBLE!
Hi JD,
We are extremely sorry to hear about the experience you had at our partner's parking facility. Thanks for bringing this to our attention and we totally understand your frustration. Please note that Way.com is only a third party online market place and we do not operate any of the facilities physically. Please reach out to us with more details regarding this issue at [email protected] so that we can look into this issue further and help with a resolution at the earliest. Again, we apologize for any inconvenience this may have caused.
- Way Team
way.com cannot be trusted. They are clearly in bed with the vendors that they direct traffic to And will not post negative reviews that damage those relationships. A month ago my car was vandalized at a parking Lot that they promote near the Atlanta Airport. The local police told me they are here all the time because this is a routine occurrence, that the security at the lot is totally inadequate, and that I'm fortunate my car was not stolen as that happens frequently at this lot. Yet the reviews on way.com are all 5 stars. No way is this possible given the frequency of car break ins and thefts at this location. I wrote an appropriately scathing review of the parking lot management for way.com. They did not publish it. I just checked and other reviews have been posted subsequent to mine, again ranked 5 stars with glowing comments.This is fraudulent, unethical, dangerous to consumers, and totally unacceptable. I wish I had time to pull the police records to find all the other vandalism victims at this lot and fille criminal charges against way.com and the lot management. I just may do it yet! Do not trust way.com!
Hi Jeff,
Thanks for updating our team regarding your experience, as we understand your frustration. We are sorry for any trouble regarding your experience. If you would like to speak to a member of our team please email [email protected] so we can assist. Please keep in mind, all reviews on our platform are approved by Way and pending approval from our partners as well. This has been escalated to our internal management team to investigate at this time. Please keep in mind, Way.com is an online marketplace and does not operate any of our partnered locations. We currently only serve as an online option for discounted parking and vehicle services etc. Thank you for taking the time to bring this to our attention. We will use the feedback to improve and to ensure this doesn’t happen again.
-Way Team
They lied about the Shuttle service hours on the app. They said shuttle appears in 15 minutes interval - while the shuttle doesn't even appear until you call them and an Hour and a half interval.
Hi Fggjj,
We are extremely sorry for the experience you had with our partner's shuttle service.
Please understand that shuttle services are complementary to all bookings and not charged to the customer and that the charge paid by the customer is for the parking which you have utilized. Again, we understand this may cause inconvenience and we apologize for any discrepancies this may cause. Please understand that Way cannot be held liable for non-operable, late, or third-party payments including Uber, Lyft or Taxi services processed during your travel.
We would request you to please contact the parking lot with any questions or concerns regarding the shuttle services. If there is anything else we can help you with, please do not hesitate to contact us at [email protected].
- Way Team
If you have time to waste speaking with someone in India and not getting any satisfaction, this company is for you! Booked parking in Syracuse with shuttle and arrive at hotel to find no shuttle, hotel staff didn't know anything about the reservation and couldn't even arrange for a taxi! Almost missed flight!
Customer service totally unhelpful had to dispute charge! Who needs this kind of aggravation!
Hi Stephen,
We are extremely saddened to hear about your experience while using our service. Thanks for bringing this issue to our attention and we totally understand your frustration. Please understand that Way.com is only an online market place and we do not operate any of the listings in our website physically. All the information updated in our website is by the concerned parking lots itself. Shuttle service is provided as complimentary by the lot directly to the customers and we do not charge anything from our end. We assume that this issue happened due to a miscommunication by the lot. We have escalated this incident to our internal management team for further investigation to avoid such incidents in the future. We apologize for the inconvenience caused and we will work our best to make things right for you. Could you please share the receipt of the payment you have made directly at the lot to [email protected]? We will review it and get back to you at the earliest. Thanks for your understanding and cooperation.
Way Team
There is no ability to get a refund for any reason. They only give you credit on their app if plans need to be changed. If you receive poor service from one of their partners, and you try to let them know, they give you the run around and you end up out of luck.
Hi Kevin,
We are really sorry for the inconvenience. As of now, if the customer cancels a reservation from their end through online, it will be credited to them as Waybucks instantly. We can also initiate a refund back on your card as per your request but the processing time will be 7-10 business days. Could you please brief us about the poor service that you have received from one of our partners to [email protected] with the subject line "Review". We will look into your issue and get back to you at the earliest. Again, we apologize for any inconvenience.
- Way Team
DO NOT EVER USE WAY.COM!
My overseas flights were delayed by a last minute connecting flight cancellation so I arrived one day late to my origination and my reserved parking.
Using the Way app from Europe, I did the right thing & extended my existing parking stay by one day but unfortunately their practice is to charge the customer for a brand new reservation plus a $30 service fee plus tax.
Way.com "Customer Service' is a joke & totally unreasonable. This company uses unscrupulous, fraudulent, & deceptive methods of business.
Hi Cheryl,
We are really sorry to hear about your experience you had with us. Please understand that Way.com is only an online market place and we do not operate any of the facilities listed in our website directly. The rates that are provided in our website are subject to change as per the availability and demand of the lot during seasons or special days. The decision upon rates are taken by the concerned lot and we are not responsible for the changes. As we see that you initially had a booking on April and you got the best rates at that time. However, when you extended the parking on November 1st, the rate was $15 per day as the lot operator changed the amount from October 31st to November 5th due to high demand. You have extended for one day and 7 hours and that costs you for two days plus taxes and charges. Hope you can understand our position in this matter.
- Way Team
I had a flight canceled twice yesterday. 7am and 3:00pm due to fog. Because the parking lot opened my reservation when I pulled in at 5 am I cannot get a refund or a credit. I was not able to use the service despite providing my flight cancellations. $58 gone just like my vacation.
Hi Pye,
We are sorry to hear about your experience due to flight cancellations. Unfortunately, we are unable to process a refund once the reservation has started as per the scheduled time due to the contract we have with the lot. We are liable to pay to the parking facility if a customer wants to cancel their reservation after the check-in time due to a personal reason. Please refer to our terms and conditions mentioned in our website. We apologize for any inconvenience this may have caused.
- Way Team
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Hi Mildred,
We are extremely sorry for the inconvenience caused by our partner's carwash facility. Please reach out to us at [email protected] and we will resolve this issue for you at the earliest. Hope to hear from you soon.
- Way Team