Way
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Way Reviews Summary
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
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We paid to park our car at a lot near our airport. When we arrived to the lot very early in the morning, the lot was closed and there was no one in sight. We tried to find someone and called Way.com customer service to ask what we should do. They said no problem we will refund you but first please wait a few minutes for a manager. The same agent came back a while later and said sorry you don't get a refund because you didn't cancel within the cancellation window. The point was we didn't want to cancel, the service we paid for was not available! We almost missed our flight and had to find last minute alternate parking. Horrible unreputable service. Horrible customer service.
Dishonest liars and thieves. They quoted $190 for 14 days. When I arrived, there was suddenly a $112 upcharge because I had an "SUV" When I pointed out that my "SUV" was one of the smallest cars on the road and that it was in fact three feet shorter than the sedan right next to it which was NOT charged an upcharge, I was told "That's just the way it is." Do not waste your time believing you will pay what they quote you online...YOU WILL NOT! You will pay 50-60 percent more that what they quote you.
I parked at the Santa Ana Marriot and realized there was no shuttle. Immediately called to try and get a refund and they would not oblige. I was told the hotel had to send them an email letting them know I did not park there. The hotel manager emailed them before I even left and cc'd me in the email. I forwarded the email again on Friday and Tuesday to follow-up on my refund and no response. I called and was on the phone for over an hour arguing with a representative. Seriously, you are going to make it this difficult for a customer to get $35 back? I will NEVER use this service again.
Please never make a booking with these guys. Their service fees are too high, and while booking, there was no mention of the additional price I must pay at the parking location. When I called and asked about the parking place, they said they were overcharging more than their typical pricing. It is high time someone sues these fraudsters.
Per my earlier review, Way claims a refund has been processed (5 weeks later, it has not). Way says "thanks for letting us know", yet the Westin Hotel told me they had stopped accepting Way reservations at least a month prior (and Way STILL features the Westin as a parking partner. DO NOT USE this parking reservation service. Not only have they refused my refund, they ABSOLUTELY take ZERO responsibility for the additional fees I incurred as a result of their incompetence.
Hi James,
We are extremely sorry about the experience you had at our partner's parking facility. Thanks for bringing this issue to our attention. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website physically. We will investigate upon this issue and work with our partner to make sure such incidents are not repeated. As we are liable to pay to the lot as per the contract we have with them, unfortunately, we cannot reimburse more than what was paid to us. We see that the refund has already been processed from our end and that will be reflected in your card in 7-10 business days from the date of cancellation. We apologize again for the inconvenience caused by this issue. Thanks for your understanding.
- Way Team
Contracted for a parking spot at the airport when I got there there was availableand I had to scramble and spend an additional 240 for airport parking. Read the small print.
Hi Richard,
We are extremely sorry to hear about your experience at our partner's parking facility. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website physically. Though lot full issues are not so common, it usually happens when the lot fails to update us about the issue prior to the check-in or if an issue occurs like existing vehicles couldn't get moved out of the lot due to unexpected flight cancellations. As per the contract we have with the lots, we are liable to pay to them for each spot allocated to our customers. So we do question them in such situations considering the inconvenience caused to our customers and warn them to avoid such incidents in the future. However, we understand your inconvenience and we sincerely apologize for that. We see that your reservation has been refunded from our end but unfortunately, we cannot process anything more than what was paid to us as per our system. We will make sure that such incidents are not occurring again by working with our partner. As a gesture of goodwill, we would like to provide you with a discount code that can be used for your future reservations. Please reach out to our customer support team at [email protected] for further help. Thanks for your understanding and patience.
- Way Team
I booked parking for a 7 day trip. The advertised cost was $10.95/day. At checkout with my 10$ promo code it should have cost $67. It said total 94$ without any explanation but after contemplating I ended up completing the checkout anyway because we really needed to book parking. Anyway, when I received my confirmation receipt it stated an additional 28$ taxes and fees and 133$ ( minus 10 for promo code 123) For a total of 151$ WHAT! I immediately attempted to get a refund to start the process over yet customer service first attempted to blame me saying that the price could have changed because they fluctuate. They also didn't return my message when I asked for a refund rather than a credit as I don't need 151$ worth of parking and the point was that I was overcharged. I purposely chose the cheapest lot and used a coupon to attempt to save $ and was told one price then given another price at checkout and another after paying. THEY STOLE MY $$ and will not reimburse me. Who do I report this to it's not fair! I have photos to prove it all. I will NEVER USE THIER WEBSITE EVER AGAIN. Thieves!
Hi Michelle,
We are so sorry to hear about your experience while booking with us. Please understand that Way is an online market place and all information including prices are updated as per the instructions of the concerned lots. If you click on the parking lot's name, it will take you to another page with all the details of that particular lot stating that the prices starts "from" that particular lowest rate. So it can get changed for some days as per the availability and demand of the lot. It's the same for all lots and unfortunately, we are not the ones who decide upon those rates. We always show the breakdown of all the charges included in the transaction before proceeding to final check out. It is up to you to decide whether to proceed with that lot or to choose another one which might be on a lower side. However, we see that this reservation has been refunded from our end and you will be receiving it in 7-10 business days from the date of cancellation. We apologize for any inconvenience this may have caused to you. We will use your feedback to improve our services in the future. Thanks for your understanding and patience.
- Way Team
Do not use unless you are positive that you want to use the parking space because if you cancel they will only refund your money with waybucks. What can you get with waybucks?
Hi Joan,
We are sorry for the inconvenience caused to you during cancellation. Please note that when customers cancel a parking online before their check-in time, it will be immediately refunded as Waybucks credits for the convenience of most customers who are looking for a re-booking by using the credits and those who doesn't wants to wait for the usual processing time of credit card refund. However, it can be reversed any time back on your card upon your request. Please reach out to our customer support at [email protected] or 408-598-3338 for immediate assistance with your refund. Thanks for your understanding.
- Way Team
I paid for long-term parking (10 days), lost my flight, and they did not return my unused 10 days, stole it. On top, the parking place was extremely unorganized and slow, which contributed to losing my flight, they had charged me $5 extra and I had to take an Uber back to the parking lot. It was just a stressful day, and around $200 total lost. I contacted Customer Service and they denied any support, instead said they would not return the money for unused days, and I also could not recover the extra $5 per day the parking lot charged. Don't use Way.com, their policies are design to steal your money unfairly.
Hi Dr. Katia,
We are so sorry to hear about your experience while using our services. Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed in our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. We do understand the inconvenience you had at our partner's facility. Thanks for bringing this to our attention. We will escalate this issue to our internal management team for investigation to make sure that such incidents won't happen again. Please write to us in detail about the experience you had at the lot to [email protected] with the subject line "Review" so we can look into it again to find a solution to make it right for you. Thanks for your understanding and patience in this matter.
- Way Team
They will charge your card without even using the services! Never using them again and will file a dispute for using my card!
Hi Elena,
We are sorry for any inconvenience while using our service. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Due to this reason, our cancellation policy doesn't allow us to initiate any kind of refunds after their check-in time due to a personal reason even if it is unused. However, we always look into our customers' issues seriously and wants to make it right for them in best possible terms. As the issue is not specified in your feedback, we are unable to figure out why your reservation was not used. Please reach out to our support team at [email protected] with the subject line "Review" and briefly explain the issue, one of our representatives will be happy to assist you. Thanks for your understanding and cooperation.
- Way Team
To begin, this is the worst service I ever had in Miami, I waited for them 2 hours just to pick up my call when I need them to pick me up from the airport, ever answer; o took an Uber to the place where my car was parked and nobody was there; and when a person from next door call the person in charge, he showed up upset, and disrespected me.
They are thieves; they don't provide what they offer; they don't refund your money; and at this point, I lost my cruise because of the waist of time from this people.
Use PARK AND FLY, this is a serious company, no this horrible "WAY" company, "PARK TO GO MIA", 3915nw 25th st. Miami.
Hi Pablo,
We are extremely sorry to hear about your experience due to our partner's shuttle service. Thanks for bringing this to our attention. Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed in our website physically. Shuttle service is complementary to all bookings and is provided by the concerned lots directly to the customers and we do not charge anything from our end. However, we understand your frustration and we always look into our customers' issues seriously. We have escalated this issue to our internal management team for investigation to make sure that such incidents won't happen again in the future. Please reach out to our customer success team at [email protected] and share with your Uber receipts. We will do the best from our end to make it right for you. Once again we apologize for any inconvenience caused by this issue. Thanks for your understanding and patience.
- Way Team
I have parked with way in ATL horrible 1st you wait for shuttle forever and coming back shuttle not a guarantee I have come back from trips twice no shuttles for the day and had to Uber and ways response shuttle is not guaranteed. I will never use their service again very inconvenient.
Hi Enid,
We are so sorry to hear about your experience due to our partner's shuttle service. Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed on our website physically. Shuttle services are complementary to all bookings which is offered by the lots directly to the customers and we do not charge anything from our end for shuttle service. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. However, we understand the inconvenience you had and we always look in to our customer's issues seriously. Could you please share us with the Uber receipts to [email protected] with the subject line "Review"?. We will get back to you at the earliest with the best possible resolution. Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.
- Way Team
Booked a 3 day parking pass in New Orleans through way, and boy do I regret it! Their app took me to a restaurant and when I drove to the nearest lot, there was no attendant or way to validate the QR code they send you. Had to pay to park since their awful customer service line didn't pick up to help me. Finally got ahold of them and they refused to refund my original reservation on the basis that "no one else had an issue that day". This company is a scam, beware.
Hi Kyle,
We are so sorry to hear about your experience while using our service. Could you please send us a detailed emailed with your confirmation number under the subject line "Review" to [email protected]? We will investigate upon this issue and get back to you at the earliest. Again, we apologize for any inconvenience this may have caused to you.
- Way Team
I was considering using this website to make a parking reservation. Before completing my transaction I decided to research their site and saw that it had many 0 star reviews with people saying that the site failed to provide the service they promised leading to severe travel difficulties. I did not complete my transaction. I did not receive any confirmation emails or texts. I did not receive any receipt or record of completing the transaction. Upon seeing this charge on my account I contacted them and informed them that I had never received any confirmation of the service that I was being charged for either by email, text, or purchase completion page. They said that they have a strict policy that refunds cannot be given for cancellations less than twenty four hours before check in for the reservation. I did not have an opportunity to cancel because I was not aware I had been billed. They have failed to deliver a refund. At best this is a result of them having a shoddy purchasing interface; at worst it is an intentionally slimy method of securing more business that banks on people not wanting to make a fuss over losing $50. If it was the former I would expect a refund and would consider giving them further business in the future. The fact that they haven't makes me think its the latter and I will never do business with them in the future and strongly advise that nobody else does either.
Please note; I do not have a method of uploading a "proof of purchase" because I do not have one, which is the heart of the entire issue
Hi Douglas,
We are extremely sorry to hear about your experience while using our service. Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed on our website physically. We are liable to pay to the lot for each spot allocated to us as per the contract we have with them and that's why we do not offer a refund after the check-in time as per the instruction of the lot. But unfortunately, when there is a facility issue, most of the times people will put the blame on us thinking that we are operating them. In your case, we need to figure out why you didn't receive any confirmation because usually it happens when a customer misspell their email while booking or sometimes it goes to their spam/junk email folders. The reservation can also be viewed under My Orders in your profile by installing our Way app. If this is not the case, then you may please send us an email with the subject line "Review" to [email protected] and our dedicated team will reach out to you to investigate upon this issue. We always strive to deliver the best satisfactory experience to our customers as we consider them as most valuable. Thanks for your understanding and we will try our best to resolve this issue at the earliest and make it right for you.
- Way Team
I used this service for airport parking around holiday travel and had a terrible experience. I reserved parking under a specific daily rate, proceeded to checkout, and headed to the parking at the scheduled time. I didn't get a confirmation email until right at my reserved parking time, and it was for an amount more than DOUBLE what I agreed to pay. There was no breakdown of costs, and of course no reference on the receipt to the price I agreed to pay during checkout. Of course, you can't cancel once the reservation begins, so when I contacted customer service they said oh well, too bad.
Their terms and conditions state that" pricing is subject to change without notice", and that "final charges may be different than those posted on the website"--meaning that they can do exactly what they did to me, and GO UP ON THE PRICE at any time between confirming your reservation and the reservation start time.
Unfortunate, because I previously enjoyed using this service, but they clearly don't value sticking to their word for business and pricing.
Not to mention, at the location I rented from, the shuttle was not in service and the hotel staff originally said there was nothing they could do about it. After waiting for 30 minutes past the scheduled time with no update, they finally contracted service, who had no responsibility to adhere to stated service times. Thankfully I have expedited security service, which was the only reason I didn't miss my flight. The whole experience was terrible. If you do other take the risk of using them, make sure to call ahead to confirm you can actually get the shuttle service you sign up for SMH.
Hi B B,
We are sorry to hear about your experience while using our service. Please note that the rates shown on the website are the lowest rates available for that parking location and are subject to change based on availability and the time of year.
If you like to view the rates per day, please select the lot, then click the check-in box and a calendar will drop down. Point your mouse on each date and it will show the daily rates.The daily rates shown on our site do not include applicable taxes or fees. This information will be listed on the checkout page. You may have to click the "show order summary " to view the breakdown. Should you need any further assistance, please feel free to reach out to us.at [email protected] or 408-598-3338. We apologize for any inconvenience this may have caused to you.
- Way Team
I booked parking at SeaTac Express Parking using Way.com. I spent $120.71 (CAD), drove three hours from British Columbia, got to the parking lot, and when I called them they told me they had no spot despite the fact I had one reserved. As a result I had to park at the airport and spend another $300 for parking. If Way.com had done their job and only posted places that had available parking this all could have been avoided. I will never use Way.com ever again.
Hi Calista,
We are extremely sorry to hear about your experience while using our services. Please understand that Way is a third party online market place and we do not own or operate any of the facilities listed in our website physically. We usually removes the listing from our website when the facility informs us about an issue prior to the actual event. Unfortunately, this mishap occurs when the lot gets full due to unexpected flight cancellations or other reasons. However, when there is a delay from the lot's end to notify us if there is an issue, we are unable to send a notification to the customers to let them know prior to their check-in. We sincerely apologize for any inconvenience this may have caused to you. If you still didn't receive a refund for the reservation booked through us, please reach out to our team at [email protected] or 408-598-3338. We will try our best to avoid such incidents in the future by working with our partner. Thanks for your understanding and patience.
- Way Team
Terrible customer service! My daughter recently made a double booking by mistake. They were not willing to refund her money after hearing her story, therefore she paid 3x the parking fee!
Hi Carrie,
We are sorry to hear about your daughter's experience while booking with us. We understand that mistakes do happen and we always want to help our customers in such situations in best possible ways. However, we would like to let you know that we are liable to pay to each location listed in our website for the spots allocated to us as per the contract we have with them. If a customer could't use a space due to any personal reason or by mistake and reach out to us after their check-in time, unfortunately, we cannot initiate a refund to them as the lot will charge us for that space which was booked through us. We always strive to deliver the best customer service in all possible ways. Please reach out to our customer success team at [email protected] with the subject line "Review" and one of our agents will look in to your issue to find out the best possible resolution. Thanks for your understanding and cooperation.
- Way Team
Arrived to the parking lot but they were full. Almost missed our flight as we had to find another place to park. Cheap but very unreliable. Make sure you have a back up plan.
Hi Karen,
We are extremely sorry for the experience you had at our partner's parking facility. Thanks for bringing this to our attention. Please understand that we are a third party online market place and we do not operate any of the facilities listed in our website physically. However, we understand your frustration and just want to let you know that this usually happens due to unexpected flight cancellations so that the vehicles couldn't get moved out of the lot or a miscommunication from the lot. We always stands by our customer's side and we look in to our customer's issues to make it right in all possible ways. If you still have not received a refund by notifying our team at [email protected] about this issue, please send us a copy of the alternate receipt of the parking you have ended up parking at. We will review it and get back to you right away. Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.
- Way Team
WAY charged me for a service I did not receive nor could activate per their instructions. No customer service was available at WAY and no response or consideration was or has been made by WAY.
FRAUD
Hi James,
We are extremely sorry for the experience you ha while using our service. Could you please send us a brief email explaining the issue to [email protected] with the subject "Review" or call us on 408-598-3338 for a quick resolution? We will look into it and try our best to resolve it at the earliest. Again, we apologize for the inconvenience caused and we look forward to hear from you soon. Thanks for your understanding and patience.
-Way Team
Booked through one email, they charged me for the full amount...at end of trip, when I went to pay the parking lot, they claimed I'm not in system, so they charged me again. Called Way.com and their claim is that once a reservation is made, they can charge me and if the parking lot can't find the reservation they can charge me as well...what kind of ridiculous rip off is this? Now I have to go through my credit company and dispute the charges...never use this third party joke again and book directly through the parking lot
Date of experience: February 06,2023
Hi Sterling,
We are extremely sorry for the experience you had at our partner's parking facility. Thanks for bringing this to our attention. Could you please send us an email with the subject line "Review" to [email protected] and briefly explain the issue with your confirmation number? We will look in to this and get back to you at the earliest with the best possible solution. Thanks for your patience and we hope to hear from you soon.
- Way Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Biny,
We are sorry to hear about your experience while using our services. Please understand that Way is an online market place and we do not own or operate any of the facilities listed in our website physically. All information including prices are updated as per the instruction of the concerned lots. The break down of all the charges to be paid to us will be displayed before proceeding to your check-out so you can decide whether to continue with that purchase or not. Some lots have pay at lot option and for such lots we only charge a deposit fee and the rest should be paid to the lot directly. There might be additional charges by some facilities according to the size of the vehicle or any specific features mentioned by the facility. This information is updated on our website by the lots. However, if you couldn't find that information in our website or the confirmation email, please reach out to our support team at [email protected] or 408-598-3338 so we can look into your issue further. We apologize for any inconvenience this may have caused and we look forward to serve you better in the future. Thanks for your understanding.
- Way Team