WayReviews 973

Another aspect I appreciate is the seamless payment integration. Efficient parking garages. For those who prefer parking garages

Confirmation No. # OGI*******

Site based price advertised is a lie. Click bate. NOWHERE ON YOUR SITE, at time of booking do they mention anything about additional charges. YOU PAY money they advertised as CLICK BATE THEY withhold information till after THEY GET THE CLICK BATE PAYMENT. You pay them In full the amount they Show you then after taking your money. They send small fine print in 1 million paragraph email! With BS. The only think not fine print is CONFIRMATION ID. The fine print is so... small the parking garage attendent! Cant even show it to you in their email. THEY ADDED AN ADDITIONAL 70 extra dollars on top of what i all ready PAID THEM. Their prices are CLICK BATE. They are SCAMMERS! I was inconvenienced, almost late for my flight! Due to THEIR falsely booking me, under 100% false pretenses. I could have taken an uber for 1/2 what I paid. There was another garage 5 min away from them that was HONEST charging less and for the money THEY charged me instead of SAVING MONEY. I ended up spending MORE THAN THEY ADVERTISED. Customer service representatives are rude and offer no resolution. Booking through them Caused me stress and last minute issue for travelers. Then swindled me out Of money, then customer service BLAMED ME for their false advertising, NO resolution in the matter for my LEGIT customer complaint. Inconvenience etc... I depended on this company's advertised pricing. But, they catfished me. & Did nlt give me PARTIAL OR FULL REFUND FOR THIS GROSS NEGLIGENCE!

I was going to park with them and I was half way through checking out but got distracted. They took me to the confirm these details before confirming your reservation page and I wanted to check my licence plate so I never clicked confirm. Come to find out that it did already change me and tacked on a fee for a subscription service as well? I don't want that. I ended up calling them and they canceled it right away, although they said it will take 7-10 days and I canceled it within minutes of it being booked. Time will tell if I get my money back. All in all I'm so glad I didn't book with them after reading these reviews!

I purchased Denver International Airport parking through way.com. When I arrived at the lot they were having a technical difficulty. They could not scan my way.com QR code and ultimately said I needed to park elsewhere. They said I should contact way.com and they would issue a refund. It was really no problem. EXCEPT... when I contacted way.com they did not respond. I contacted them multiple times to literally on response. I Tweeted them to no response. They finally got back to me 9 MONTHS LATER and asked for written documentation from the parking lot. Now while this might have been reasonable within 24 hours, or a week, of my contacting them, there was no way the parking lot was going to issue written proof 3/4 of a year after the incident. Ultimately, way.com customer support was unresponsive and rude in their handling of this matter. They lost a customer for life - and hopefully you, the reader of this review too - over $20.

Edit: "Shaniece M. – Way Rep" responded asking me to contact support. But I wish to point out that I have literally contacted way.com support literally every day for weeks with the same pathetic, unhelpful response. Shaniece M. Says delayed responses are "rare" but a 9-month delay should literally never happen. If way.com cared Shaniece M. Would provide her direct contact information and take responsibility to resolve the situation rather than asking me to take the same action I have already taken over and over. Shaniece M.'s response is not helpful and proves way.com will do anything to provide a terrible customer experience.

DO NOT USE way.com.

I just tried to book for a couple days next week. I realized afterwards that I had the time correct but the days wrong. I called them to correct it and they flat out refused to and still charged me. I am now talking to my attorney for something could have been so easily rectified on their end. Now they'll have to pay more unfortunately. Be careful with this company!

I booked an airport parking reservation using way.com. After I arrived in the parking lot, the check in attendant wasn't able to locate my reservation on the app. To make my flight, I had to book another reservation. A couple days later, customer service reached out to me about the double booking, as both bookings finally showed up on the app.

When I followed up with customer service to request a refund for my double booking they refused saying that refunds cannot be provided after check in, despite them reaching out to me after the check in. I continued to provided them receipts and time stamps and they refused to provide a refund stating that refunds cannot be provided after check in. Instead of acknowledging the glitches in the app, this company has a strict policy to never provide refunds, despite the cause.

Attached receipts showing both reservation came through at the same time despite one reservation made hours before the other.

Absolutely awful company. I paid for parking at their lot in Orlando Florida two weeks prior to my flight. I showed up 3 hours before my flight. I was told that I would have to wait at least an hour for the shuttle. The customer service agent was absolutely rude and told me "not my fault, go take an uber." I paid for parking in the specific lot because of the complimentary shuttle. Therefore I had to expend more money for an Uber to get to the airport on time. Additionally, when I returned to Orlando 10 days later, I requested a shuttle from this parking lot. They didn't show up. I waited 45 minutes. I had to Uber again. I spent $30 ubering almost. On top of the fees that were charged to my card for the parking lot. I will never Park in their lot again I will park at the airport. I would rather spend money at the airport then on this bad company. Then I reached out to customer service, they denied all my claims. Awful company don't give them your money

This app allows businesses like JFK 52 parking in Jamaica Queens to leave bogus 5 star reviews. Look this so-called business up on YELP and you'll see the REAL reviews. When you try to leave an honest review for this place that isn't 5 stars, it doesn't post. Way should be more more responsible with the businesses they refer people to. This is a bogus, horrible, completely ghetto parking service that should not have a place on this platform. Do better Way!

In November of this year I signed a contract for Trinity Garage Parking in San Francisco through Way.com. This contract was 375.00 paid in full for Dec 1 to Dec 31 2023. Mid December I arrived to destination parking and they had NO RESERVATION for me. I notified Way.com and they REFUSED to reimburse me. I paid for a full month elsewhere and am out this 375.00 dollars.

Bait and Switch! You will pay whatever rate they want- the advertised rate is the lowest of the month- NOT what you will pay. I was charged 3x as much. Be very wary. No refunds as they state "you may be charged different rate".

The website conceals genuine reviews. I encountered a frustrating situation with the airport shuttle, enduring a wait of over 45 minutes despite the parking lot's claim of a 10 to 15-minute interval. Unfortunately, my reviews are being overlooked, which is unjust to fellow customers.

Christmas 2023. I booked a parking reservation through way. They overbooked the lot and I was redirected to another lot that was overbooked 15 minutes away from the airport. I had to pay again with a different airport parking lot. Missed my flight and missed Christmas with family. What kind of greedy company overbooks just to make more money and ruin peoples holidays.

I made a reservation through Way for parking at a hotel that Way indicates as a partner in airport off-site parking.
I paid in advance, received a confirmation number and invoice.
When I arrived at the hotel i took my confirmation/paid invoice in to ask if there was a special place i needed to park. The manager informed me they are not part of any parking program on the Way site or any other. That they never have.
I attempted to contact Way while i was at the hotel desk but was in a hold line.
I could not continue to hold as I now needed to find other parking and get to the airport.
Attempted another call, long waits, and decided to do a on-line chat. After numerous question: email, phone, confirmation…. As soon as i gave the problem and request for reimbursement the connection was lost. BEWARE

Don't fall for their bait-and-switch scam! They overbooked and abruptly changed my parking destination less than 1 hour before my arrival time!

They also dared to claim it was a "free upgrade," when in fact it was a downgrade to a less secure parking lot that was about 30% cheaper if you booked directly!

Worst of all, this parking lot (ARB parking) they sent me to was notorious for damaging vehicles, which they did to mine, leaving a dent on the front passenger side.

Aside from their bait-and-switch tactics, both the app and the mobile website are buggy and do not allow me to log in. They don't send you an email confirmation of your original booking, so be sure to take a screenshot or download a copy of it from the main website. Otherwise, when they abruptly change your reservation to an inferior option, you won't have proof to dispute it - and they will ask you for proof even if they know very well that they are at fault.

Their customer service was horrible. They had no intention to help despite the many problems I encountered. So, I was forced to dispute this with my credit card and report the problems to BBB for any hope of action.

Ultimately, you should steer clear of this company. They will only cause you headaches.

Upon returning from our trip, the parking lot shuttle was down so they couldn't transport us from the airport to the parking lot. We were told we would receive a refund of about 1/2 of what we paid to park. We never got the refund nor did way.com cover the cost of the uber we hired to get us from the airport to the parking lot.

They had my credit card on file from a previous transaction. I was looking for new airport parking for a few days and they force you to add a parking lot to your cart to see the actual cost (which is quite different from the initial daily cost that they list, a "bait and switch" tactic). I didn't want to proceed with the final option that was added to my cart, and therefore closed the browser window. They ended up charging me for it nonetheless! I didn't authorize the charge, but still charged me. And they didn't send me an email confirmation telling me they charged me. Incredible that we have a company like this doing business who relies on scams to make their income. I hate that a fraudulent company like this is continuing to conduct business. The leadership needs to get a beat down.

I had to cancel my trip, had car accident on my way to airport and way refuse to give me my refund, the ask for police report, documents, more documets then insurance agency will ask for just to refund $150.00. So if u make a reservation with way and you are unable to use that reservation say good bye to your money, beware make sure u make it to your reservation even if you are dead!

I was forced to change a reservation due to an emergency in our family. I called and was told to contact the lot directly. I called the lot and they can't make changes due to the 3rd party. Called Way again and I have been on hold for over 30 minutes - twice. I am #4 in the queue now. I hope after all this waiting someone can modify my reservation by a single day.
I am an occasional flyer and have used Way in the past.

I booked parking then had to cancel 15 minutes later and less than 24 hours before. The reviews scared me when I had to cancel and had to install the app on my phone to actually cancel. The customer service was actually ok and would have given 5 stars for support, but they tacked on 25% on advertised rate at check out. The woman said the refund would be 7 to 10 business days but its already being processed - decent customer service, bad advertised rates.

Buyer beware. Do not use this service. They offer discounted parking for big events with garages who can not accommodate your car. We recently attended a concert and after 3 hours of driving, we're unable to pull into the garage because they closed before our concert was over, yet the concert we attended was listed in the app as being one they provided parking services for. Now they won't refund our money. This is stealing and 100% false advertising