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Way

2.6
way.com

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Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Shanae K.
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Quick pick up and drop off and never had a problem with my car at this location. Park here twice a month. Very happy with service.

Date of experience: October 4, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

California
1 review
0 helpful votes
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Super polite
October 5, 2021

This was our first experience with Way and it was fantastic! They were efficient, professional and super polite! Thank you. We will be back.

Date of experience: October 4, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Poland
1 review
0 helpful votes
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Our car is safe
October 5, 2021

Close to the airport, friendly staff. We always park at Way because our car is safe and the shuttle service is courteous and frequent.

Date of experience: October 4, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Washington
1 review
0 helpful votes
Follow Mikaela D.
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Easy in easy out.
October 5, 2021

Everything was seamless. Check in, shuttle to airport then shuttle back to our car! Would recommend & will be back.

Date of experience: October 4, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

West Virginia
1 review
0 helpful votes
Follow James C.
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I used Way on a whim and was pleasantly surprised. Drop-off service was very fast and friendly, and the parking is much cheaper than alternatives.

Date of experience: October 4, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Washington
1 review
0 helpful votes
Follow Brenden M.
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Quick & Easy
October 4, 2021

I've parked here twice and it has been quick and easy each time! Easy to park and didn't wait shuttle, it was just available. Friendly shuttle drivers!

Date of experience: October 3, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

California
1 review
0 helpful votes
Follow Brooks E.
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Quick, courteous and just as expected! Easy pay, easy park, easy pick up, nice drivers and staff. Amazing service!

Date of experience: October 3, 2021
Way S. — Way Rep
over a year old

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

California
1 review
0 helpful votes
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Easy and worry-free
October 4, 2021

Great experience. I'm glad I chose valet service. Great for early morning departures and late arrivals.

Date of experience: October 3, 2021
Way S. — Way Rep
over a year old

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Oregon
1 review
0 helpful votes
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Very pleasant.
October 4, 2021

Easy to park and they pick you up at your car as they have a roving bus to pickup customers. Return was just as easy. Both drivers to and from the airport very nice and helpful. Attendant in the exit booth very pleasant.

Date of experience: October 3, 2021
Way S. — Way Rep
over a year old

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Oregon
1 review
0 helpful votes
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Great friendly service
October 4, 2021

Great friendly service! Love the valet parking option! My vehicles was running and waiting for me when I arrived at the parking lot.

Date of experience: October 3, 2021
Way S. — Way Rep
over a year old

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Nevada
5 reviews
0 helpful votes
Follow Todd B.
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They charged me to park in parking garage that was closed and caused me to be late for the show due to finding a parking spot that cost 3 times more than the original spot I paid Way to park in. It's a $7 credit and they won't give it to me because I don't have the receipt from the other parking spot. We threw $20 at the parking attendant and ran to the show. Worst customer service I've ever seen. Stay away from this company.

Date of experience: October 3, 2021
Way S. — Way Rep
over a year old

Hi Todd,

Thanks for bringing this to our attention. We are very sorry for any inconvenience this caused you. Our team will be glad to speak with the parking management of this facility to ensure we are providing the correct operational hours of this location. Please understand, Way.com is an online marketplace that provides parking spaces at a discounted rate. We have no control over or operate these facilities as we aim to properly vet these locations so we are up to date for our users when booking. We can assure you this matter will be fixed for any future bookings at this location. We are willing to assist with getting a refund issued back to the card for this reservation. Thanks again for sharing, Please contact our support team at (408)-598-3338 for further assistance. We look forward to speaking with you.

-Way.com Team

West Virginia
1 review
0 helpful votes
Follow Travis M.
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It's really a great convenience. I will most certainly recommend Way to my friends and family who often fly out to their vacation destinations.

Date of experience: October 2, 2021
Way S. — Way Rep
over a year old

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

California
1 review
0 helpful votes
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The drivers were quick
October 4, 2021

Made my reservation the night before and still got a good pricing for my car. Overall the drivers were quick and helped me load my stuff onto the bus.

Date of experience: October 2, 2021
Way S. — Way Rep
over a year old

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Michigan
1 review
0 helpful votes
Follow David N.
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Good and easy to park over there, next time I will park there again, also tell friend to us this parking lot.

Date of experience: October 2, 2021
Way S. — Way Rep
over a year old

We appreciate your amazing review! Glad you had a wonderful and positive experience using our mobile app!

-Way Team

Ohio
1 review
0 helpful votes
Follow Margaret D.
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Perfect place to park and save money. Safe and convenient. Convenient online reservation process, prompt shuttle service, and friendly drivers.

Date of experience: October 2, 2021
Way S. — Way Rep
over a year old

Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!

-Way Team

California
2 reviews
1 helpful vote
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Charged twice
October 2, 2021

Worst company. Charged me twice for one parking space. They owe me $80.30 after lots tries, no response

Date of experience: October 2, 2021
Way S. — Way Rep
over a year old

Hi Kenny,

We are very sorry to hear you have not been able to get this matter resolved. Our team will be glad to get this taken care of for you and refund the duplicate charge as requested. Please feel free to provide us with your contact details and order information our team will be sure to reach out to you in a timely manner to have this resolved. Thanks again for sharing, We look forward to speaking with you.

-Way.com Team

California
1 review
0 helpful votes
Follow Rich L.
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After waiting 40 minutes for a shuttle, being the third one to arrive and wait, I was unable to get on because I was trying to load my luggage in the back and was unable to because someone had brought three huge suitcase-type bags of what looked like movie equipment. There was no place for me to put my bag, and even though I was one of the first people there, the selfish $#*! hats on the shuttle wouldn't budge and I was unable to take it. I missed my flight. Yes. I missed my flight. I ordered an Uber and still didn't make it on time because of these idiots who don't give a rat's $#*! about customer service. The reason I booked this was because it was one of the few that had a shuttle service. Many do not because of covid. Give your business to someone else. They don't deserve you.

Date of experience: October 1, 2021
Way S. — Way Rep
over a year old

Hi Rich,

We appreciate you sharing this feedback with us. We are very sorry for any inconvenience this has caused you. As I understand this is an unideal experience and out of your control. Please understand that Way.com is a marketplace and does not operate the facilities directly. Please understand our team cannot be held liable for shuttle reimbursements due to shuttle services being a complimentary service and Way not physically operating the shuttles as mentioned on our terms and conditions. We'd like the chance to speak with you further on this review to get this resolved in a timely manner for you. Please feel free to send us your contact information and our team will be glad to speak with you as soon as possible. Again We are sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.

-Way.com Team

New Jersey
1 review
2 helpful votes
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Corrupt Company, Refund only in Points, Stay away.
September 30, 2021

My 3rd and last time booking my airport parking thru Way.com. I had to extended my parking by 2.5 hours due to change in arrival of my plane. No way to edit besides canceling reservation and had to start a new reservation which I paid again. Way.com refunds the 1st reservation in points and does not give option of refunding to the original card. There is no customer services, supervisors in perpetual meetings. Stay away from this company as its not worth the hassle. There are plenty of other services to secure airport parking thru.

Date of experience: September 30, 2021
Way S. — Way Rep
over a year old

Hi Phil,

Thanks for sharing this review with us. We are very sorry to hear you have not been refunded as requested for the previous bookings. We can assure you our team will be glad to look into this matter further for you to get this resolved in a timely manner. Please understand, All cancellations processed using our mobile app will be issued in Waybucks(Internal credit) which can be used at a later time of your choice. Please feel free to share your contact details with us and our team will be glad to further assist with getting the refund request resolved. Thanks again for sharing, We look forward to speaking with you.

-Way.com Team

Arizona
1 review
0 helpful votes
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While I was searching for an airport parking space I came across to Pier Sixty Hotel & Marina in FLL, Florida. Before making a reservation, I reached out to the Hotel itself in which I was transferred to speak with their Parking Dept. An Associate there just confirmed this place has no security cameras and there is no security of any kind, that you park at your own risk, he said. Then I proceeded to give a call to this company to alert them of the misleading information on this site in which the agent I spoke to could not care less. Call before making a reservation on this site to make sure any parking lots leaves up to basis expectations.

Date of experience: September 24, 2021
Way S. — Way Rep
over a year old

Hi Nicholas,

Thanks for sharing your review with us. We are very sorry to hear your expectations of this location were not met. We can assure you our team properly vets these locations and provide accurate listing information as provided by the location for us to update on our webpage. Your feedback will be heard and sent over to our team and will be glad to speak with the parking management to get this cleared and updated as soon as possible. This was an uncommon instance and we'll be sure to reflect on this to provide a better experience. You may reach us anytime at [email protected] or 409-598-3338 if you have any additional questions. Again, thank you for your feedback!

-Way.com Team

Virginia
2 reviews
2 helpful votes
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"ALWAYS OVER BOOKED"
September 17, 2021

Showed up to park after making a reservation was told lot is full, WAY always over books. Had to scramble to find parking. Paid nearly twice as much to park, not to mention it made it difficult to catch my flight. Then WAY says they can't give me a refund until i provide a receipt from the lot i ended up at. My finding and paying for another parking space has nothing to do with WAY selling me a product that does not exist.

Date of experience: September 17, 2021
Way S. — Way Rep
over a year old

Thanks for sharing your experience, as we understand your frustration. We are sorry for any trouble regarding your experience as our team will reach out to our partner regarding your experience to handle your concern. This has been escalated to our internal management team to investigate at this time. If you have any additional information you would like to share please email our team at [email protected] so we can look further into this issue for you. Thank you for taking the time to bring this to our attention.

-Way Team

From the business

Platform For Consumer Services


way.com
Fremont,, CA, United States