Way
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Way Reviews Summary
The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.
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Purchased airport parking but the merchant never answered phone, did not provide shuttle, parking lot was nothing like described (uncovered, unsecured area instead of covered, gated lot). way.com never responded either. After I opened a credit card dispute, way.com dispute department sent me a boilerplate message, then no response again.
Is been using Way for airport parking. I had my flight canceled soon before I was to leave. I tried to cancel my Way order, and when I called a number I found online, I got hung up on every time. Try emailing them, no email! I feel jipped but tricked as well.
Hi Jodi,
Thanks for sharing your feedback with us. We are very sorry for any inconvenience caused to you. We can assure you our team is willing to assist you with getting your cancellation request processed in a timely manner. We will be sure to share this review with our team and be sure all customer inquiries have been resolved in the future. Please feel free to send us your contact details and our team will be glad to speak with you further to get this resolved. Thanks again for sharing your review!
-Way.com Team
Excellent idea. So far so good, especially parking in nyc. Great service thanks! Will use frequently moving forward.
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
Fantastic app, easy to install, easy to book secure parking and manage your booking. Being able to pay and adjust how much is a great concept.
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
Clearly a bait and switch operator. Charged a higher rate than app indicated. Also well disguised the additional fees. Could have parked at the airport for less than they charged me. Awful and shameless operator…. Don't use them!
Hi Jeff,
Thanks for sharing your review. We are very sorry for any inconvenience caused to you. Please understand that the rate you see on our website is always before taxes and service fees for the lot that you are selecting. Due to the different locations we currently partner within this industry, all airports have different policies and fees that are associated with the partner's bookings. This information is disclosed in our User Agreement stated in our terms and conditions as prices are subjected to change. Thank you for letting us know about this. Your feedback helps us do better. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.
-Way.com Team
Always works. Never have to scramble for change. The NEW map feature makes parking in the city centre quick and simple. 5 stars from me!
Thank you for your feedback, we appreciate you sharing your experience and hope you continue to use us in the future!
-Way Team
Love the ease of using this app. Always works very convenient! Best app for parking in Orlando. Great tool.
Simple, easy to use. Never had an issue. What more can you ask from an app!?! Quick and simple to use and took the hassle out of worrying about how much time was left on the meter.
I like parking and I like paying with my face! All in all a perfect app for me! No longer worry about forgetting to top up the meter (my biggest reason for avoiding metered parking in the past)
Handy app if you're out and about with no change. Love how simple this is once I put all my cat and payment info in. Recent searches especially helpful. Also text and prompts big enough to see without my readers!
Great parking service! So easy to use the app, finds where you are, tells you how much to pay and when it expires. Emails you a receipt, excellent!
Love it. Don't carry cash and this makes it so easy. Still loving it. So easy to use and the rates are cheaper than using the parking machine in the car parks
Perfect app. Super easy to use and add time if you need to! Fast paying no timed ticket so no one knows when you are leaving love it
I made a reservation for LAX parking with 2 months in advance. Once I got to the parking site they said there was not more parking spaces and that way.com had overbooked it. At 6 am in the morning I had to go to the closest parking spot available and paid 3 times as much ($389) as I had already reserved and paid. Unacceptable! Once I called they said they are working on it. They work it on it cost me over $250. DO NOT USE THIS WEBSITE!
Hi Claudia,
Thanks for taking the time to share this review. We are truly sorry for the inconvenience this has caused you. We can assure you our team is more than willing to speak with the location management team directly to be sure this is sorted out for future bookings. This is not a representation of our business as we work with many locations to honor our reservations without any issue. We would like the opportunity to talk and investigate your feedback further. Please feel free to contact our team at (408)-598-3338 or please send us a message with your contact and order details and we'll be sure to reach out to resolve. Thanks again for this feedback!
-Way.com Team
Great app and time saver as well as a life saver. Very easy to use and helpful locating parking. Located in almost all Canada and US cities I have visited.
Love this app. Much easier than paying at a machine. Saves lots of time and searching for loose change!
Great app does what is says. Easy to use app and super convenient. Best of its kind. Download and use it now, save time and money!
Easy to use. Makes tight schedules bearable. This is very useful and does what it was created for in terms of payment without handling cash. An easy way to pay for parking!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jane,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Way.com strives to meet all expectations and very sorry this was not met during your experience. We are not in the business of scam as we are partnered with multiple parking corporations around the nation that use our services daily without issue. Our team will be glad to speak with you further on this review and get this matter resolved altogether with you. Please feel free to send us a direct message with your contact details and our team will contact you in a timely manner. Thanks again for sharing.
-Way.com Team