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Way

2.6
way.com

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Way Reviews Summary

The company has garnered mixed reviews regarding its reputation and customer service. On the positive side, customers appreciate the convenience of the app, particularly for managing parking time remotely and the overall user-friendly interface. However, numerous complaints highlight significant issues, such as overselling parking spaces, failure to provide promised shuttle services, and inadequate customer support during critical situations. Many customers express frustration over poor communication and a perceived lack of accountability from the company. This combination of convenience and customer dissatisfaction indicates a pressing need for improved service reliability and responsiveness to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
504
value
467
shipping
240
returns
384
quality
410

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Easy!
October 14, 2021

Reserved night before. Easy online process, competitive rates, smooth parking and delivery back. Great service!

Date of experience: October 13, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

New Jersey
1 review
0 helpful votes
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Way.com took my money and booked me a parking before my flight. I arrived@ the lot only to be told that the lot is full and way.com was notified 3 days earlier to not accept reservations for this lot.
Now I have no parking and parked@ the airport for 2-3x times higher $$
I called way.com and they denied responsibility and only refund they will give me is way.com "Bucks" that can only be used on their site.
Do not Book or use this service

Date of experience: October 12, 2021
Way S. — Way Rep
over a year old

Hi Johnny,

We appreciate you sharing this feedback with us. We are very sorry to hear about your recent experience at one of our partnered locations and our team will be glad to speak with the parking location directly to ensure this does not happen again in the future. Way.com works diligently to ensure 100% of our user's expectations are met. We understand your concerns on this matter and would like to speak with you further on this review. Please feel free to contact our support team at (408)-598-3338. We look forward to speaking with you and resolving this all together. Thanks again for sharing.

-Way.com Team

Colorado
2 reviews
1 helpful vote
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Notice how their parking facilities all of great ratings of 4-8 to 5? Only on google they are all around 2-4. Way deletes ratings as they did on one of mine. They push off poor service on the parking companies at LAX and say that it's not their responsibility. Stay away..

Date of experience: October 12, 2021
Way S. — Way Rep
over a year old

Hi Mike,

We can assure you all Way.com reviews on our platform are authentic reviews that are being left by valued customers of Way.com who have used our services before with the certain locations chosen. Please understand, Way.com is an online marketplace that provides parking spaces at a discounted rate. Way.com does not operate these locations as we are partnered with them to honor our parking services. Thanks for taking the time to share this review with us, We'll be sure to reflect on this to provide a better experience.

-Way.com Team

West Virginia
1 review
0 helpful votes
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Great personal service.
October 10, 2021

We really appreciated the assistance of one of your van drivers the morning when we were having trouble getting our car parked. Both ways to/from airport was a pleasurable experience. Great personnel!

Date of experience: October 8, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

California
1 review
0 helpful votes
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Was good
October 10, 2021

Our experience, was good. Close to the airport, easy to find. Your employees were very friendly, easy to talk to. Thank you

Date of experience: October 8, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

Florida
1 review
0 helpful votes
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I park at Way Parking every time. They have great service and are cheaper than the others. No problems.

Date of experience: October 8, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

Ohio
1 review
0 helpful votes
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Easy in
October 10, 2021

Friendly staff. I was quickly met at my car when I parked, and delivered back to its spot when we returned. The car was in the same condition I left it in.

Date of experience: October 8, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

Texas
1 review
0 helpful votes
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Easy in, easy out. Super convenient park and ride! Never have to wait long for shuttle! Courteous drivers!

Date of experience: October 7, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

California
1 review
0 helpful votes
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Way is a great company
October 9, 2021

Way is a great company! We were gone for 9 days we had fast service 2 and from the airport. Will be using them again in the future!

Date of experience: October 7, 2021
Way S. — Way Rep
over a year old

We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!

-Way Team

California
1 review
0 helpful votes
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We made reservations online. When we arrived a shuttle was there to pick us up as soon as we parked. We were picked up promptly on our return even though our flight was delayed. It was easy, reasonably priced, and we will us Way again.

Date of experience: October 7, 2021
Way S. — Way Rep
over a year old

We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!

-Way Team

California
1 review
0 helpful votes
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Park safely
October 6, 2021

Excellent visit despite confusion with valet parking. Larger signs and vehicles need to be cleared out valet lane for additional valet customers to park safely.

Date of experience: October 6, 2021
Way S. — Way Rep
over a year old

We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!

-Way Team

Michigan
1 review
0 helpful votes
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They did a good job
October 6, 2021

They did a good job getting us parked, to the airport and back again, quickly and easily also at a reasonable price.

Date of experience: October 6, 2021
Way S. — Way Rep
over a year old

We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!

-Way Team

Ohio
1 review
0 helpful votes
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Great deal for our long weekend away. Shuttle service was there within 5 min. We didn't even have to call them.

Date of experience: October 6, 2021
Way S. — Way Rep
over a year old

We appreciate your sharing your experience, and happy to hear you would book again with no hesitation! Hope to see you again soon!

-Way Team

Illinois
1 review
0 helpful votes
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The drivers were fun and courteous, excellent drivers. Helped with our bags. Excellent service! Will definitely come back to Way parking!

Date of experience: October 6, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

France
2 reviews
13 helpful votes
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BEWARE! Parking lots do not exist.
October 6, 2021

DO NOT USE! I REPEAT DO NOT USE THIS COMPANY! I've been duped twice. The photo of the lot was nothing like the reality. I saw a photo of an indoor lot and upon arrival, it was an abandoned space in an alley with overgrown weeds. The space was fenced and locked with no access. Fortunately, we were early or would have missed our flight trying to find alternate parking.
That's not the worst. Way refused to refund me. This is the 2nd time I've had thus issue with Way.
BUYER BEWARE!

Date of experience: October 6, 2021
Way S. — Way Rep
over a year old

Hi,

Thanks for sharing this review with us. We are truly sorry to hear your experience was not up to par with your expectations. Way.com strives to meet all customer expectations when using our services and very sorry that was not the case during your reservation. We will assure you that our team will speak with the management of the location as we want to be sure all users are aware of the location in which they booked for. Our team will be sure to vet this location promptly and accordingly to ensure customer satisfaction. Thanks again for sharing, We will be sure to reflect on this matter and provide a better experience. Please feel free to contact our support team at (408)-598-3338 as we would like to make things right with you.

-Way.com Team

California
1 review
0 helpful votes
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Pretty good service
October 6, 2021

Pretty good service. The wait for valet was a little long, and the wait for the shuttle was as well. But overall, very nice people so will definitely use again.

Date of experience: October 5, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

California
1 review
0 helpful votes
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Excellent Service
October 6, 2021

Efficient, on-time, helpful. Online pay made it easy to gain entrance and leave with scannable QR code.

Date of experience: October 5, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Texas
1 review
0 helpful votes
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Very friendly service
October 6, 2021

Quick, easy, convenient! Didn't wait that long for the ride. Recommend download the Way parking app.

Date of experience: October 5, 2021
Way S. — Way Rep
over a year old

Exciting feedback! We are happy you found our app easy to use. We thank you for sharing your experience!

-Way Team

Arizona
1 review
0 helpful votes
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Easy and convenient
October 6, 2021

Close by, and quick pick up / drop off. Great price. Easy to park and get to the airport. And friendly drivers too!

Date of experience: October 5, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

California
1 review
0 helpful votes
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Always a pleasure to park there. We showed up and they were ready to take the truck and got us on the shuttle and on our way to the airport. Upon coming back didn't have to wait but about 10 minutes for shuttle and they had the truck parked and warmed up ready for us to leave. The easiest in and out I have ever done. Thanks!

Date of experience: October 5, 2021
Way S. — Way Rep
over a year old

Thank you for great feedback, we appreciate you sharing your experience with your parking!

-Way Team

From the business

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way.com
Fremont,, CA, United States