WatchShopReviews 121

Awful - cancelled my order without ever communicating. I only found out the day after it was due to be delivered. Offered me 10% on another order when I already had 10% off, not that I would ever consider this company again.

Now a week later not even processed my refund, chased and have ignored my emails.

Genuinely the worst service I have ever experienced, I'm in to luxury watches so would be a frequent purchaser of high value watches but no.

Avoid, avoid, avoid.

I ordered an Armani AR1410 watch from them thinking they had the best deal on the internet. I probably should've stopped my order when it popped up on my credit card that this site was reported as fraudulent but the reviews seemed positive so I granted authorization for the order to go through on my credit card. The order came through fast and since I live in Canada I had to pay an additional $61 in duty and taxes for this $400 watch. I received the parcel within a week. So far, so good. As I opened the package the invoice clearly states the item is "Costume Jewelry". YIKES. There is a serial number on the box and a serial number tag attached to the watch - they didn't match. So right away I knew this was a used or refurbished watch. The watch looked good though and immaculate - really couldn't tell the difference. When I changed the dial to adjust to PST time the small hand didn't move. Through enough investigation and youtube videos of finding features of a fake watch apparently, its common for the small hand to not work on fake watches. GREAT. I read all the horrifying reviews rated 1 star or lower on trusted pilot and other sites and made arrangements to quickly return the device and get my money back because they are very strict on their return policy. Their website clearly states they will reimburse for all shipments on returns. LIE. My return shipment came to $65 and they said they will only cover up to £25 which meant I paid $25 out of my own pocket once the currency is converted. Luckily for me, I was very detailed and adamant about getting my money back and ensured I paid for express shipping to return the item within their 30 days policy but I will definitely never shop from WatchShop again - it's a huge scam! I wasted a $86 on stress, shipment/duty/taxes for NOTHING.

Bought a Timex from them in January. Fast delivery came in two days and I was very pleased. After two weeks the bracelet broke and the watch battery was depleted. The estimated battery life is one year.

I was advised to send it back to them. After few weeks they sent me the watch back with a new bracelet but again a dead battery. Someone lied to me from the customer service that the battery has been replaced by the manufacturer. Had to beg to get a refund for the postage. After several e-mails I got it.

Then I sent the watch back. This time it took weeks as the watch was supposedly at the manufacturers to be inspected. I was finally offered a new watch and it came quite quickly. After two weeks of use the battery of this watch is low and I still have not received the refund for the second postage.

It has now taken four months, money and I have a malfunctioning watch and a history of 65 e-mails and counting. Will never use their business again and strongly advice everyone to do so as well.

Received an email this morning offering an extra 10% off the cost of an order - tried to use the code for an online purchase but the code was not valid. Telephoned the company to make them aware & was eventually told that the code had expired! I asked why they would send an email at 10 am providing a discount code that had expired and was told to place the order, pay in full then to contact them to claim a 10% refund! In view of the feedback on here, I declined to proceed & will be purchasing elsewhere.
What a very strange way to operate. Stay well away from purchasing from this company.

Do not buy anything here! They promise a lot but do not make any sense. Delivery time would be the next day. Has lasted 6 days. You do not get a track and trace, so you can not track your package. Customer service may be worse. All with Google Translate and they just do not understand what you meant. Having been in contact with 2 questions several times, but no answer on both. Order nothing here!

Koop hier niets! Ze beloven veel maar maken niets waar. Levertijd zou de volgende dag zijn. Heeft 6 dagen geduurd. Je krijgt geen track en trace dus je kan je pakket niet volgen. De klantenservice is misschien nog wel slechter. Allemaal met Google Translate en ze begrijpen gewoon niet wat je bedoeld. Meerdere malen contact gehad met 2 vragen maar op beide geen antwoord. Bestel hier niets!

First watch ordered for christmas was faulty.
Replacement faulty.
By now husband had returned to work abroad
But only 1 week into 30 day guarantee.
Returned the watch 1 week outside the 30 day guarantee.
Full communication with the Watchshoppe from the first day it had stopped working.
They now say the watchvwss returned scratched.
My husband took photographs of the waych prior to its return and these have been sent to the Watchsoppe 3 times.
Contacted them yesterday by telephone twice.
Last call 4.55.
I was told Jack finnished at 5pm and was cut off.
Do not use this company.
I now have no watch and no money

If I could give a rating less than 1 I would. Absolutely disgusting customer service of which you can tell doesn't come from this country as they don't know their English.
A Price Match Promise... ha ha what a load of tosh... I requested a Price Match on an item that I had purchased. Seen on their Parent Company website for less paid. In the lengthy time that they did reply to me the item suddenly became unavailable. Only to be fobbed off with a two liner saying they wont do anything and tough luck in a basic english. No appeasement or compensation just appalling customer service.
Never never again and I will make it one of my objectives to let everyone know how bad they are.

My son's brought me an Ice watch from this company for my birthday - 1 months later the strap had a lump out of it - contacted via the website asking for an exchange attaching picture of damaged watch - told they do not do exchanges and my case was closed. I then sent an email complaining about there response and attaching a photo received an email back within 3 days stating they needed more info which I sent back week later still have had no response. Email states to type above a certain line which is impossible and does not work. Tried phoning numerous times to no avail. So I am left with a damaged watch and not way of returning it. I would never recommend or use this company again.