Watches-SwissReviews 95

I just bought two watches from watches-swiss.com. The customer service is the best. Everytime when you call or email, Mark always there to answer any questions you have. I received my watches two days ago and I was very satisfied with the products. After sale, I emailed Mark and asked him some questions. He was so knowledgable and patient and wrote a long email to answer my questions. I am very happy I choosed watches-swiss.com and highly recommend this website to others. Thanks, CT customer

I originally questioned the validity and ethics of this website but to my delight, Marc, the owner, was extremely professional, prompt with all of his replies, gave me a hell of a price on a $5000 swiss watch and had no issues whatsoever. Marc assured me his BBB rating and negative reviews on various websites were nothing more than his competitors trying to screw him. I didn't believe him at first, but now, with my watch in hand, I give him full points!

Mixed feelings about my experience.
I placed my order and never got the item i paid for.

When I asked for refund (few weeks past advertised delivery date) they pointed to small-print in their terms of service that said they don't have to deliver anything in time and that their customer is subject to 10% penalty if the order is cancelled before 51 days after the order date, no matter what delivery time they promised.
And yes, i received a partial refund from the business (less 10%).
However, later on i was contacted by a business owner asking to remove my review that i posted on google wallet.
I pointed out that i was not a satisfied customer, because i was charged 10% of my money for nothing since they never demonstrated any steps towards actually fulfilling my order.
The owner suggested refund the balance of the money if i remove my review from google wallet.

So, since i got my money back (total amount) i changed this review to be accurate, and i gave them 2 stars, but i do not feel that i would trust this particular business again and definitely would not recommend this business to anyone.

Watch came in the mail broken - very unusual for company like Tissot. Luckily, the retailer’s office is located near my day job, so the next day I stopped by to return the merchandise. The owner refused to post refund and kept insisting only on an exchange for a different model (why would I do that? I love that particular model). I was forced to call my Credit Card company to get my money back. BTW, I checked this company on BBB and found out that I'm not alone. Mark Time has "F" rating: http://www.bbb.org/new-york-city/business-reviews/watches-dealers/mark-time-in-new-york-ny-*******

I totally agree with all the negative comments others posted. I had the same horrible shopping experience with the seller. I ordered two omega watches in Oct 2011 but didn't get watches until Mar. 2012! I called the seller for refund. The guy refused to do so and behaved rudely and was even being pound of being called "unprofessional". Finally, I filed a claim to my credit card company. This type of seller shouldn't be in business anymore. I would suggest everyone not to buy anything from this seller.

My purchase experience was terrible. I ordered a Movado watch that should have shipped in 3 to 4 weeks. Six weeks passed and I still didn't have it. When I called to cancel my order the owner Marc actually called me a moron. This was just because I asked why I couldn't cancel on the phone vs sending an email. I could not understand why he'd be so rude. I called back to tell him that I had sent the cancellation email, and he said "Congratulations" and hung up on me. The WORST possible service I have EVER experienced and could even imagine. STAY AWAY!

I called prior to placing my order to confirm that my watch (Tissot) would be shipped in time for Christmas. Mark confirmed, so I went ahead and placed my order. I got an email saying it would be another two weeks before the watch was shipped. The promised shipped date came and went, with no confirmation. I emailed him. I was told it would be shipped on the next Monday. Same thing - Monday came and went. I called multiple times and emailed multiple times with no reply. Finally I got an answer when I phoned him on my lunch break. I stated who I was and that I wanted to know if my watch had been shipped and if not, why not. He told me that it would be shipped "today". I told him that he had told me this several times before and would I receive tracking information. After this question, he LOST IT on me! He swore at me left and right, and ended the tirade with telling me to "stick your F*&#ing phone up your F(#*%ing a$$". Seriously. He then hung up on me. I phoned back, asking if he treated all his customers like that and to let me know what was happening with my watch. He then launched in on further insults and basically saying that I was harassing him. Umm... hello? How about do your job. He hung up on me and told me to go buy my F*@$(ing watch in a mall somewhere. Obviously after reading these posts he's preying on people and never delivering a final product. For good measure I called Amazon Payments (thankfully I went through them) to ensure they didn't allow the payment to go through and to register a complaint AND I complained to the Better Business Bureau in New York.

I have had the same experience as many here. We ordered a watch from him with a 10% deposit, and the watch never came in stock. After hassling and hassling, he told us about 6 separate occasions that the date of delivery would be pushed back a few more weeks. In the end, we cancelled and are still trying to chase up our 10% deposit. He has totally ignored our emails, but upon emailing him from a bogus account about a watch purchase, he answered within 24 hours. We have submitted a formal complaint to the FTC in the US about him and have reported the initial deposit as fraudelent activity to our financial institution so hopefully they will have more mite in getting our money back. If i ever set foot in NY, i will be personally paying him a friendly visit. Do not use this person, he is a scam.

DON'T EVER, EVER BUY ANYTHING FROM THIS COMPANY. Very, very unprofessional and rude customer service. I emailed them for inquiries before and after purchasing a watch and none of those 3 emails were answered. Even if you review their previous "customer reviews" in google.com this internet dealer sucks. And they don' stock watches that they sell, after you purchase the item they will take perhaps up to 2 months or longer to ship your item. VERY, VERY DISSAPPOINTING AND HORRIBLE. Then if you will ask for a refund, they will threaten you that per company policy they will take out 10% from the purchase price.