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Watches-Swiss

3.8

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Watches-Swiss Reviews Summary

Watches-Swiss has a rating of 3.8 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Watches-Swiss most frequently mention customer service, high end and mark time. Watches-Swiss ranks 13th among Watch sites.

service
18
value
19
shipping
18
returns
3
quality
17

We monitor reviews for authenticity

Virginia
1 review
1 helpful vote
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Better than Fantastic
January 29, 2017

I have been dealing with this man for many years. I have purchased many Swiss luxury high end watches and have been super happy with the service, honesty and incredible prices. Look no further. He has saved me many thousands of dollars.

Date of experience: January 28, 2017
Marc R. — Watches-Swiss Rep
over a year old

Hi Mitch - Thanks for the very nice review and for all the watches you have purchased from me over the years.

Singapore
1 review
1 helpful vote
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All expectations met
October 13, 2016

I traded emails and conversed with Marc a good few times before placing my order. He gave me all the details I needed and was able to deliver within a tight time frame. I had priced out my Omega Globemaster in over 5 countries and Marc's price beat them all. The watch came with all the certifications and presented in the classic Omega box - all exactly as I had expected and seen in Omega retail stores. Marc kept me informed throughout the entire process. The entire experience was well above expectations and I'll certainly be a repeat customer. Best wishes Marc!

Date of experience: October 13, 2016
Marc R. — Watches-Swiss Rep
over a year old

Hi Thomas - Thanks very much for the complimentary review. Nice to know we had the best price in 5 countries!

North Carolina
1 review
1 helpful vote
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Great experience!
October 10, 2016

I highly recommend Watches-Swiss.com. Watch was exactly as described and the customer service was excellent.

Date of experience: October 9, 2016
Arizona
1 review
2 helpful votes
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I can not say enough great things about Marc and Watches-Swiss. From early in my search for a timepiece for my wife until delivery, I couldn't have been happier. Marc worked with me as my situation was unique, and Watches-Swiss came through better than I could have imagined! They are very clear in how the process works, and maintain great communication throughout the entire process. I look forward to purchasing many more timepieces from them in the future!

Date of experience: August 23, 2016
Marc R. — Watches-Swiss Rep
over a year old

Hi William - Thanks for the kind words. I really do appreciate it!

Florida
2 reviews
3 helpful votes
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Michele watch
August 20, 2016

Did a lot of investigating before purchasing my Michele watch. Watches-Swiss offered best price, excellent customer service, and free two-day Fedx shipping. Positive experience, would highly recommend them. Marc was a great communicator to my many questions.

Date of experience: August 19, 2016
Marc R. — Watches-Swiss Rep
over a year old

Hi Regina - Thank you very much for the generous review!

Illinois
1 review
6 helpful votes
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My experience with a purchase of a Ball Power Reserve Watch from owner Marc. Placed my online order on 8/07/16, followed up three days later concerning status. Marc got right back to me stating that the watch would go out for delivery on 8/11/16 and would recieve it by 8/12/16. He was correct in all manners of my transaction, Watch arrived on time stated in a Ball gift box with original retail price tag and warranty card with serial number. I have registered the watch with Ball's official website (3 year manufacture warranty). Also, I like to mention he beat all competition thats out there in terms of price. In buying my next watch I would look no further.

Thanks again,
-Dave

Date of experience: August 19, 2016
Marc R. — Watches-Swiss Rep
over a year old

Hi David - Thank you so much for your kind comments. We have been selling online since Feb 2000 and we do try to keep our word.

Virginia
1 review
2 helpful votes
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Tissot Touch
August 12, 2016

Great experience working with Mark at Watches-Swiss. Great prices, manufacturers warranty for two years and an additional one year through the seller.

Date of experience: August 11, 2016
Virginia
2 reviews
2 helpful votes
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Great prices - nothing beats a factory warranty - for expensive watches thats the only way I would go. Shipping is great its packed like its ready for a nuclear war and yes email response is always within 24hours.

Date of experience: August 7, 2016
Marc R. — Watches-Swiss Rep
over a year old

Thank you for this review. We like to say our packaging is bullet proof but you have taken it to an entirely new level!

Malaysia
1 review
3 helpful votes
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Fast Delivery
May 31, 2016

My house was broken into in April 2016. Amongst the item stolen was my favourite Fendi watch. The robbers took the watch leaving several straps behind. I was very sad. I browsed through the Internet and found Marks website. I placed an order just for the Fendi watch bezel. I got it very fast and it matches with the straps I have. I am happy again. Will definitely look at Marks for my future watch purchase again. Reasonable price too as compared to the local Fendi boutique. Thank you Mark

Date of experience: May 31, 2016
Canada
1 review
3 helpful votes
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Satsified once again
April 30, 2016

Second time purchasing a watch form this company and again they did not disappoint. Their attention to detail, and incredible customer service and knowledge are always second to none. I am an international buyer and they make the buying process so seamless and easy. Look nowhere else if you are looking at making an investment in a watch. I will definitely be back and cannot commend them enough!

Date of experience: April 29, 2016
Marc R. — Watches-Swiss Rep
over a year old

Thank you for your kind comments!

Australia
1 review
3 helpful votes
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Very, very happy!
January 19, 2016

I recently purchased a watch and I admit to being extremely nervous to spending a large sum of money online, especially from overseas as I am located in Australia. My experience is as follows, I purchased the watch on the Saturday. Given my nerves, I made contact with at his store almost immediately to confirm the purchase. Marc replied promptly, confirming my order and explaining that he hoped to source my watch within 10 days and that he would post straight away. 4 days later I received an auto confirmation saying that the watched had been received and despatched to Australia. I also received an email from Marc again reassuring my nerves. I had FedEx on my door Monday our time with the package. So, one week to order and receive a watch to the other side of the world. The watch itself is gorgeous, correct to what I ordered and perfect in condition and quality. Undoubtedly an authentic Tissot complete with all the normal warranties etc. Could not be happier. I know this turn around my not always be as quick dependant on the watch but I believe in credit where it's deserved. From start to finish, the whole transaction was smooth and professional and I will definetly purchase through Marc again. I know of some other negative reviewing out there, I read it myself, hence my nerves but I could not fault this business in their operation and product and would recommend them to deal with. Thank you Marc for your patience and for the gorgeous watch.

Date of experience: January 18, 2016
Marc R. — Watches-Swiss Rep
over a year old

Thank you very much, Todd

New Jersey
1 review
3 helpful votes
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The best!
December 19, 2015

Would definitely recommend this company! Great pricing and great service!

Date of experience: December 19, 2015
Marc R. — Watches-Swiss Rep
over a year old

Thank you Nancy, we do try our best to give you great service and great pricing. I appreciate the kind review.

Canada
1 review
3 helpful votes
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Marc was expedient in his replies and search for this fantastic watch. Pricing was excellent. Shipping was fast and well packed for the journey. Highly recommended experience!

Date of experience: December 17, 2015
Marc R. — Watches-Swiss Rep
over a year old

Hi Fletcher - Thank you so much for the nice review!

GB
1 review
3 helpful votes
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Outstanding service!
December 12, 2015

Would just like to thank Marc for outstanding service. Ordered a Rado watch for my Husbands Birthday. It arrived 4 days earlier than expected and Marc emailed us every step of the way with updates.
Thank you Marc!

Date of experience: December 12, 2015
Marc R. — Watches-Swiss Rep
over a year old

Thank you very much for the positive review. I'm glad you were happy with our service. Happy Holidays!

Rhode Island
1 review
18 helpful votes
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Good value
December 1, 2015

First opportunity to work with Marc. After working through some initial communication issues, we were able to complete transaction. I was able to receive the exact watch I desired at an incredible price. Delivery was actually faster than I expected and the watch in impeccable condition.

I purchase a watch for my collection almost every year. I will consider Marc's services in future purchases if the item is in his inventory. That said, he was able to find this latest purchase from another vendor for me. Only detractor from overall rating was the amount of effort to overcome the initial communication lag. Once addressed, Marc was responsive and easy to work with. Well done.

Date of experience: December 1, 2015
Marc R. — Watches-Swiss Rep
over a year old

Not sure why we only got 4 stars. He got the watch we wanted at "an incredible price", "delivery was faster than expected" and the "watch was in impeccable condition" I really think we deserve 5 Stars! But, thank you anyway.

Iowa
1 review
4 helpful votes
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Awesome Service
November 24, 2015

Marc came through for me on finding a Tissot watch for an anniversary gift that no other seller could find. He went above and beyond on the shipping to make sure my wife had it as promised. Wonderful buying experience highly recommended - old fashion customer service like it should be!

Date of experience: November 23, 2015
Marc R. — Watches-Swiss Rep
over a year old

Thank you for your 5 star review. We have been selling watches since December 1982. Over the years, we have developed many good suppliers and many good contacts. If the watch you are looking for is out there, chances are we can find it for you at a great price!

Nevada
1 review
4 helpful votes
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AWESOME
September 19, 2015

Marc is awesome! His customer service is outstanding! I would recommend him to anyone who is interested in purchasing a quality watch at a reasonable price. I am extremely happy with my purchase!

Date of experience: September 19, 2015
RU
1 review
4 helpful votes
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Awesome
August 10, 2015

Nice service.
Watches now in Russia, Moscow.
Without any problem

Date of experience: August 10, 2015
Marc R. — Watches-Swiss Rep
over a year old

Happy to hear the watches arrived safely in Moscow! Thank you for the 5 star review!

New Jersey
1 review
5 helpful votes
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I purchased a high end gold watch for my wife recently and was very pleased. Both price and customer service from Marc were top notch. I will do business with him again.

Date of experience: August 9, 2015
Washington
1 review
5 helpful votes
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I usually buy my watches in person on 47th street in NYC as they have in the past had the best prices and selection. Found Watches-Swiss on the internet and contacted them about a Longines Watch I was interested in. I received a prompt response with the information I requested and they had the watch at the lowest price. Had several other e-mail exchanges and they were always prompt in replying and very knowledgeable. Bought the watch and I had it 2 days later. Could not be happier. Highly recommend them. Plan on buy future timepieces from them.

Date of experience: July 5, 2015

From the business

We offer authentic, brand name Swiss watches at discount prices, including Shinola, Zodiac, Bell & Ross, Movado, Omega, IWC, Longines, Raymond Weil, Rado, Tissot, Hamilton, Tag Heuer, Alpina, Frederique Constant, Ebel, Fendi, Gucci, Michele, Swiss Army and Mido. All of our watches are brand new and 100% authentic. We do not sell fakes, copies, imitations, replicas, used watches, pre-owned watches or refurbished watches.
Special orders and other brands are also available.