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Watches-Swiss

3.8

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Watches-Swiss Reviews Summary

Watches-Swiss has a rating of 3.8 stars from 95 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Watches-Swiss most frequently mention customer service, high end and mark time. Watches-Swiss ranks 13th among Watch sites.

service
18
value
19
shipping
18
returns
3
quality
17

We monitor reviews for authenticity

Australia
1 review
4 helpful votes
Follow Andrew S.
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I purchased a Hamilton Field watch online and needed to arrange delivery to Australia. Marc contacted me personally to make the delivery arrangements and in less than two weeks I was wearing it. Beautiful watch, great price, excellent service – all round a very positive experience. Highly recommended.

Date of experience: May 22, 2015
North Carolina
1 review
4 helpful votes
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Remarkable Service
May 17, 2015

Marc is simply amazing, he put me at ease by answering all the questions I had about the shop and his business. I never bought a expensive watch online before so was hesitant, but this whole experience was great. From the get go Marc seemed very professional and was willing to go out of the way to help a customer, heck he even held a package back just so that I would get back in time to receive the package(I was travelling). I would definitely recommend this place to everyone I know and look forward to my next purchase.

Date of experience: May 16, 2015
Australia
1 review
4 helpful votes
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This man is amazing
March 31, 2015

I have had the pleasure in buyers my Hamilton Watch and other parts. I would give Mark an his team 10 out 10, help, Service and delivery

I would only goto the mark's team for all Swiss Watches.

Date of experience: March 30, 2015
Marc R. Watches-Swiss Rep
over a year old

Thank you, Ashley. I sincerely appreciate the great review.

Malaysia
1 review
4 helpful votes
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Purchased a Tissot LE watch. I must say from the pre-sale service until delivery were absolutely outstanding. The watch received yesterday and it was of all premium condition. My full rating for such committed seller. Marc, you have done it! Thank you.

Date of experience: January 12, 2015
Marc R. Watches-Swiss Rep
over a year old

Hi Samson - Thank you for your kind comments!

Virginia
1 review
5 helpful votes
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We were very concerned about purchasing an expensive watch on line but after talking with Marc on the phone and exchanging emails, he put us at ease and we followed through with our purchase and couldn't be happier. We got an excellent price and received our Michele watch in time for Christmas. We highly recommend Marc and Watches-Swiss.com and would definitely purchase from this website again.

Date of experience: December 29, 2014
Marc R. Watches-Swiss Rep
over a year old

Hi Carol - Thank you for your kind comments. I am happy you like our price and our service... Marc

Virginia
1 review
6 helpful votes
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First, let me preface this review. I am not a connoisseur of fine timepieces in any way. I just wanted to purchase a very particular model for a very particular person. I spent some late evening hours referencing manufacturers, researching through quite a few web sites, and reading multiple reviews.
I decided to place my order through Marc@ Watches-Swiss.com and I was not disappointed in any way. Marc answered all my questions and provided outstanding customer support. My timepiece arrived within a very short time. Granted, it was neither the most exotic, most expensive, nor the most sought after, but it was exactly what I was looking for. If you are considering purchasing a timepiece, drop Marc a line and ask him. You have nothing to lose. Please remember to allow for that fleeing commodity of time (no pun intended).

Date of experience: October 1, 2014
Marc R. Watches-Swiss Rep
over a year old

Hi Lance - Thank you for the nice review. We do try to give all of our customers the same excellent level of service. It doesn't matter if they are buying a watch for $3,000-, $30,000- or $300. We do answer most pre-sale and post sale emails very promptly. And we try our best to ship every order as quickly as possible.

North Carolina
2 reviews
8 helpful votes
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Don't believe these negative reviews. They probably did not listen to how Marc does what he does for clients. He tries to get things quick but indicates that when you process an order, it may take time to get the item. He was great with me and answered all my questions and found me the exact watch we were looking for. Buy with confidence and if you have questions, then ask him before you order. Very straight shooter.

Date of experience: June 27, 2014
Marc R. Watches-Swiss Rep
over a year old

Hi Kevin - Thank you for your kind comments. We always try to do the best we can for our customers. We hope you will tell you friends, relatives and business associates if you are happy with our service.

Florida
1 review
6 helpful votes
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Purchased a Longines Master collection watch. The pre sales service, the prompt delivery and the integrity is absolutely 10/10. Rarely did I come across such overall perfect service. On top of all their price is indeed the best too! Thank you Marc.

Date of experience: June 13, 2014
New York
1 review
6 helpful votes
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This is the 2nd watch i purchased from Mark Time. 1st was a Raymond Weil and today i received the coolest Tissot via FedEx. Dealing with Marc was a pleasure. I got a great deal. It was delivered when promised and even earlier. Definately recommend you get your watch through Mark. You wont find a better deal or customer service, anywhere!

Date of experience: June 12, 2014
New York
1 review
5 helpful votes
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Mark is the owner who really cares about customer service of his company. From the very beginning of the order to the end of the transaction was very helpful, professional, and courteous. My wife was very happy to get her Rado.

Date of experience: June 4, 2014
GB
1 review
4 helpful votes
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I wanted to leave a great review in a few places! Wow! What an amazing experience from start to finish! I live in the UK & ordered my watch from Marc. I had a few questions which I wanted answering & I wanted to make sure that my transaction would be safe. Marc did not disappoint! He came back to every single e-mail I sent & when my watch was shipped kept me posted every step of the way. In the end I had my watch shipped from NY to Texas where one of my friends collected it for me & brought it back to the UK. I absolutely LOVE it & could not be happier! I have been recommending Watches-Swiss.com & Marc to all my friends & colleagues. I have made great savings whilst getting amazing service / support! When the package arrived in Texas my colleagues said it was packaged with a lot of care & attention. For a little watch, it was well protected with bubble wrap & box in box in box! ;) Nothing was going to damage that! This watch would have been around £3,100 in the UK & I managed to get it through Marc for £1,700! What a saving! I absolutely LOVE my new watch & have had so many lovely commentsI would highly recommend using Watches-Swiss.com. Awesome job Marc & thank you again! V :) "

Date of experience: May 14, 2014
GB
1 review
4 helpful votes
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At first I was a bit apprehensive to order a $900 watch online from abroad as I live in the UK. After some e-mail communication with the shop owner I decided to go ahead with my purchase anyway. The only worry I had was the fact that I read a few reviews in which people complained about long shipping times and I had to have the watch within four weeks for my wive's birthday.
In under week I received the watch, brand new, genuine and in the official manufacturers box. I can't recommend this site highly enough.
Great, instant, professional communication with fast shipping times and a beautiful watch for an unbeatable price. Even including shipping costs ($62) and import tax still £150 cheaper than anywhere in the UK. Thanks a lot Marc.

Date of experience: March 17, 2014
Austria
1 review
4 helpful votes
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In German: Perfekte und freundliche Abwicklung, tolles Rundum-Service und verlässliche und promte Lieferung!

So soll es sein - danke!

Date of experience: January 21, 2014
TW
1 review
5 helpful votes
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Ordered a Movado Bold from Marc. Called him twice and emailed him numerous times. He was extremely polite and professional each and every time. My watch even came with a manufacturers warranty! I would definitely order from Marc again.

Date of experience: January 1, 2014
Washington
2 reviews
4 helpful votes
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Marc was very professional through out the time from pre-order to I receive the watch. He answered all my questions, and fast response to my questions/follow up on lead time. The package arrived right on schedule (my son missed the delivery), and it was well packed with all protections. I highly recommend this site if you are looking to save some money on high end Swiss watches.

Date of experience: December 14, 2013
Georgia
1 review
4 helpful votes
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I have been buying watches from Mark Time for over 10 years. They are absolutely wonderful on value, quality and follow through! I recommend them highly.

Date of experience: November 10, 2013
California
1 review
4 helpful votes
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Terrific online watch seller! I've just purchased my FOURTH(4) watch from this site, and I've been completely satisfied with each purchase. Great service, bargain prices, fast shipping, and excellent selections. I highly recommend this site to anyone looking for a new watch. - Jason Y. From California

Date of experience: October 23, 2013
Texas
1 review
4 helpful votes
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Hello, I want to share my excellent experience buying a Longines watch from watches-swiss.com. Firstly, I wanted this watch in less than 2 weeks. I called at least 5 other renowned watch vendors and no one except Marc gave me an assurance to get me this watch delivered in time. The watch was at my doorsteps in just about 1 week - ahead of the promised date. Secondly, buying an expensive watch online I was worried about the authenticity of the watch. When the watch arrived, I took it to the Longines Customer Service Center and they validated that the watch is "real". Marc also provided the 2-year manufacturer warranty card which most watch vendors do not. Undoubtedly, I am coming back to watches-swiss.com to buy my next watch. Thanks Marc for the excellent customer service and a great timepiece.

Date of experience: October 23, 2013
Turkiye
1 review
4 helpful votes
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Marc was so helpful and professional with my watch order, which I received within 2 business days. I would buy from them again and would certainly recommend them to my friends and family.

Date of experience: October 23, 2013
California
1 review
4 helpful votes
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'just received the Movado Luno Sport men's watch I ordered from Watches-Swiss.com - within 3 business days as promised.
Marc was very very knowledgeable and helped me in choosing a birthday gift for my boyfriend.
I would recommend watches-swiss.com to my friends as I would definitely buy from them again. ---AL, Glendale, CA

Date of experience: October 9, 2013

From the business

We offer authentic, brand name Swiss watches at discount prices, including Shinola, Zodiac, Bell & Ross, Movado, Omega, IWC, Longines, Raymond Weil, Rado, Tissot, Hamilton, Tag Heuer, Alpina, Frederique Constant, Ebel, Fendi, Gucci, Michele, Swiss Army and Mido. All of our watches are brand new and 100% authentic. We do not sell fakes, copies, imitations, replicas, used watches, pre-owned watches or refurbished watches.
Special orders and other brands are also available.