Warby ParkerReviews 387

Bought two pair of glasses three years ago at retail location. Relatively happy with frames but lens have since scratched significantly. Time to replace so thought I would just do my exam with them this time. Tried to schedule online now that they are open. Couldn't do it even though they showed times and I could see others scheduling. Called to no avail. Used their chat service - no help. Texted - a complete joke for service. Emailed the help desk - no response at all. My wife joked that I was too old for them since at every turn they wanted to know my age. So next day, entered my age as 32 instead of 62 and voila! Got an appointment. All I can figure is that they don't want older clients since they may have more complicated eye issues. I canceled and have moved on. The cheap eye wear gig will be up soon enough for these folks.

No problem getting glasses to try on by mail but after that this company is a disaster. Called cust service while placing my order to clarify my request for single vision computer glasses from a progressive prescription. I anticipated them questioning this so I spoke to an agent who said he was making notes while I ordered. Had to do this as there is no place for comments or requests on their website when ordering. Then I get requests by email for additional info as mu order is delayed. I send them a reply and still get additional emails from them questioning my order for over a week. Try to chat with them and gave up after waiting forever as I was #16 in the queue. Called again and can't get a reply so ended up finally speaking to a rep about 2 weeks later to cancel my order as it was still on hold. My wife order glasses from these morons as well and after not receiving them in 10 days as promised she calls and gets a cust sevice rep who tells her she will give her a "free" upgrade to expedite her order. Then the next day gets an email stating that her order has been restarted all over again. She calls back and is told that anytime an order is changed it starts over! Good Luck dealing with this company if you order, you'll need more patience than I have.

For months (because of the lockdown) I've had to wear a Chums strap to keep my Warby Parker glasses on my face. Previously, my glasses have been adjusted several times in a Warby Parker Store but they never hold.

Finally, they opened the stores in Austin. The website says the hours are 12:00-6:00.
I made arrangements for someone to stay with my husband, who recently had major surgery, made the 35 minute drive, arrived at the store at 3:00 exactly, only to find a sign on the door that says they are closed from 3- 4:30 pm. Since I was coming to the area, I made an appointment Elsewhere for 4 pm. So, I have been sitting in the 97 degree heat for 50 minutes. And the best part is I have to go home immediately after my 4:00 appointment to relieve The person staying with my husband so my glasses still continue to fall off my face, literally.
And, I tried to call the cs number but I got a recording saying I was calling after hours. Also tried emailing and texting, but nothing.

So I didn't get the chance to go to my eye doctor for my check up and prescription because my state was shut down for COVID-19. I bought a pair of glasses but used my old prescription and didn't have what I needed. A mistake on my part. I emailed them and they were very quick to respond. They held my order for me for months until my doctor opened again and I was even able to measure my peripheral distance online since I didn't have it. It was really easy. I also just got my glasses and they are great quality. I feel like they have a very unique choice of glasses and they're more trendy than when you'd buy them at the eye doctor. I didn't even try them on before I bought them!

I bought my 18 yr old's glasses 5 1/2 mos ago. He wears them on days he's not wearing contacts. Sitting at dinner he bumped his classes and they fell 15-18" to the table. The frame above one eye literally split. The lens no longer stays in. I called customer service and they offered to sell me another pair full price. No warranty on the frames. My son has worn glasses for 10 years. I've worn them for 35 years and never experienced anything like this. It's either a defect or the cheapest frames ever! And there's no recourse except for me to ensure the 3 pair of glasses I bought there are the last. The irony is my son is wearing a pair of glasses I bought because he needed to bring 2 extra pairs on a scout trip 2 years ago. I got them at $39 glasses... They traveled to Canada and back to SC in a backpack and held up so much better than the $200 Warby Parker. I hope the person in need who got a pair of glasses because I bought them for my son at Warby has better luck than we did. Never shopping there again.

The real measure of customer service is how a company handles mistakes. I ordered glasses and they came within a reasonable time but with the wrong prescription for the right eye. I mean very wrong. I was prepared for a fight since it seems like companies these days "never make mistakes" so the burden is on the customer to prove the opposite. I called the customer service number and was greeted right away with a pleasant young woman who brought on an optician, Micheal. Micheal looked at my order, compared it to my prescription and stated unequivocally that they screwed up, he knew exactly why, and that they would replace them right away. He asked for a photo with the bad pair to make sure the PD was correct so that I wouldn't have any issues with the replacements. Very professional. No arguments. No excuses. You wouldn't think that I would be happy, but the whole thing left me feeling pretty good about Warby Parker, despite the error.

9.00 turns into 350.00 which doesn't include a case. I've had 5 different emails from 5 different employees. Stating everything from we can't find your order to we found your order but need more information. After sending the information I'd get another email stating can't find your order again. I should have read the reviews with a rating of 2.8. All their money is put into their great advertising and none at all in customer service. Cancelled my order and will purchase from here in town for half the price and one tenth the time. What a headache!

Warby Parker and Zenni Optical are my go-to for glasses now.

My experience with Warby Parker:

I bought some glasses at their store in NYC. I wanted to try something 'new' but when the prescription came in 2 weeks later, I realized they didn't feel right on my face. Felt terrible but when I talked to the salesperson at Warby Parker, she was like: "Hey! If you don't like them, let's return them and find you ones you like better." She helped me pick out better frames for my face. I picked them up 10 days later, was fitted to make sure the arms were properly adjusted, and I've been happy with their 'performance.'

The only thing I will say is that when compared to some other companies they're on the expensive side. Otherwise, totally happy with the product.

I'd buy from them again.