Warby ParkerReviews 387

Make you pay for expedited shipping for contacts then send only one set of the contacts and later claim the other eye is out of stock (two weeks later!) won't refund the shipping or the order!

Ordered reading glasses with single vision lenses. No extras and no thrills. The due date came and went. Called customer service twice. First rep was very rude and hung up on me. The second one was better but didn't offer any valuable information. The attitude was… well I don't know anything and frankly don't care either. Very disappointing. Still waiting on the status.

To place an order with Warby Parker, you need to upload a prescription. If they don't have a prescription, your order is blocked until you upload it.
I have an account with Warby Parker, and I have uploaded my prescription.
BUT their online system does NOT actually associate that prescription with my orders. So, every time I place a new order, I have to call their service desk and they have to manually associate my prescription with the order. This has happened with every order I have placed (three orders in 9 months.
This is really quite annoying - I use contacts & have to re-order every 90 days. I'm moving to a different vendor for future orders.

Quality of lenses is poor and color changing barely works. Services sometimes good and sometimes awful

It took 23 days for delivery of a single pair of glasses. My vision was poor with my old glasses, so I was in a hurry for the new ones. I live on a busy city street, but the glasses were tracked Undeliverable and returned to their lab. Many phone calls and emails later, 11 days after the promised date of delivery, I have glasses. I will not do business with Warby Parker anymore. On the plus side, it was easy to reach customer service reps who helped along the way.

Excellent choice of styles. Viirtual try-on. Great customer service. Allowed me to change my style order twice. Fast shipping. Good fit and visoon.

I'd had my glasses for 6 mos before the nose piece broke, and the chrome started coming off of the frames.
Warby Parker would not do anything, these are the cheapest glasses I have ever owned!
Would definitely NOT recommend this company.
I doubt this will be posted.
Silver Chauncey

They no longer allow you to PAY for new lenses when your prescription changes. You have to buy new frames... they give you a "discount"
So shady, gross and also wasteful.
I left as a customer today because they told me I can't update my two pairs of glasses.

No thanks

Just discovered upon informing WP that my transition lenses no longer darken in the sun as they have and are supposed to that this shouldn't happen. But they would be willing to discount $150 expensive progressive transition lenses AND new frames even though my frames are fine and I just need replacement lenses. What a scam. Why would I do more (expensive) business with a firm whose product failed in a way the firm said to me—in writing—that it shouldn't, yet invites me to do (more defective product?) business with it? Once burned, twice shy. A word to the wise.

I never thought I would order eyeglasses online, but I took a chance with Warby Parker. It took a couple of "try at home" attempts, but I finally found a pair that I liked. It took a while for the glasses to get to me, but they fit right out of the box, and the prescription is spot on. I just started wearing them, so I can't comment on the material of the glass frame or the construction. But, so far, so good. My only negative comment is that they don't offer the selection and unique glass frames that the other online companies offer. Still, if you just want a pair of serviceable eyeglasses, I would give Warby Parker a try.

My review only pertains to ordering contact lenses through Warby Parker, as I have never ordered glasses through this site. The ordering process was "okay" (admittedly 1-800-Contacts is smoother and faster). And I didn't have any issues with the products until after a month or so. One of the contact lenses was defective, and I called to receive a replacement. I initially spent over 40 minutes on the phone with a representative who took a while to "check on my issue" only to come back and say that there was nothing to be done other than a discount on a future order. This response was unacceptable to me, so I asked to speak with a supervisor to discuss the issue further. After waiting on hold for another 20 minutes, the call was cut off. When I called back, I briefly explained the issue and that I was waiting to speak with a supervisor. I was then connected with a supervisor who right away apologized for the miscommunication and explained that there actually IS a policy to replace defective items at no charge. This resolution only took about 15 minutes to solve. The lesson I learned was to always speak directly with a supervisor when you have an issue with a product. Save yourself the time speaking with an inexperienced representative who can't help you.

I have been with warby Parker for a number of years. I recently had a new pair of glasses - actually arrived in June of this year, since then I have been back numerous times to have them adjusted. I spoke with customer service explaining that they pinch the skin around my eye and its just troublesome all the time - and I do not want to keep going back. After speaking with a customer service representative today, and him speaking with a supervisor I have been informed I will not be eligible for a new pair, since the 30 day period has expired. Literally the glasses arrived on June 13th and cannot convey the times I have been back for issues. Anyway having said all this - I feel very disappointed with the service provided and will therefore no longer purchase my glasses from there store in the future.

I was very excited about my new glasses only to find out two weeks later that they try to upsell me and totally ignored my original order.

Grade: F

Was looking for reasonable priced glasses. Warby Parker is definitely not that. They wanted more than $400 for 1 pair of glasses plus the cost of the exam. I got 2 pair at boscov for a little over $300 with the exam

My original pair of glasses got scratched up by a nail file. I was devastated, especially since I work from home and need my glasses for work. My glasses were just over a month out of warranty. I emailed them asking if there was any way they would make an exception and repair my glasses. I explained that I'm facing severe financial hardship and needed my glasses for work. I always got a super speedy response, each time from someone new, and EVERYONE was kind! They decided to replace my glasses for free even though the warranty had expired. They said "We know how hard these past few years have been in everyone, and we want to help." I don't think I've ever received better customer service. I really and truly appreciated this. I'd recommend them through and through and order with them again some day.

Several family members have shopped at Warby Parker and their glasses are impressive as far as quality of workmanship and aesthetics are concerned. I ordered my first pair and was pleased with the ease of the Home Try On and ordering online. I have purchased glasses and contacts from several high end optical stores as well as both Sam's and Costco. I will continue to use WP for my vision needs. If you haven't tried them yet, I suggest you do and see for yourself!

As another Warby Parker experiencer described, "the most uncomfortable glasses which receives the most compliments." This person ended up returning the glasses from Warby Parker for another more expensive brand. The discomfort was just not worth it. I have two of their glasses but I think that's it for me. The overall cost at Warby Parker may initially seem less, but don't be fooled. With multiple adjustments needed, because somehow the staff never seems to get it right in one go, or even having to send back the glasses for an exchange, the time and effort adds up. My time is precious. Also, NEVER order their progressive lenses online. Just does not work. My two cents: look elsewhere.

I live in the Cleveland OH area where our summer heat rarely gets above 95 degrees at the most.
Purchased a set of sunglasses in June 2022, wear them normally around and keep them in a clip-on eyeglass sleeve pouch on the car's visor. Within a few weeks I noticed that the frames were warping out of shape. One hot day they even felt pliable in my hand. I stopped back in the store to show them my disfigured frames, and they said you shouldn't keep them in a car. (who doesn't) Anyway, they offered to heat them up and reshape them, then said don't keep them in the car. This sounds ridiculous to me.
You wouldn't buy an ice cube tray made from plastic that cracks from the cold. Obviously the plastic resin used is not specified correctly for the use. I don't know if it is just for this frame (which I doubt), a bad batch, or what, but I was not offered a replacement, or refund. By the response I got, it must happen often. I would not buy another pair again. Too expensive, for an inferior product.