Warby ParkerReviews 387

Horrible customer service and uneducated ophthalmologists! Their equipment is old and not working properly, and their glasses are expensive comparing to other shops. The company only cares about money.

I loved the frames but got my 1st pair and seeing was off. Went back and they adjusted fit of glasses. Went back again and discovered the "dot" was off in both lenses. They re-did the dot when I got them back vision still seemed off. Waited for my eyes to adjust. Got them fitted again. Finally went to my eye doctor and the "dot" was off in the left lens and they had added a prism in the right lens. They were great about giving back my money but not being able to see well for a few months was awful. I spent almost 3 times more at Invision but I CAN SEE!

Warby Parker has quite possibly the worst customer service I have experienced. I placed an order and received their order confirmation email that says estimated delivery of 7-10 business days with a link to track my order that said the below:

"YOUR ORDER IS
Working on it
We're hard at work making your order specifically for you!

Check back for updates on your order."

I keep checking back and check the my orders page on their site with no updates. I wait 10 business days and then chat in to see what is going on and it turns out the payment was declined. No mention of this on the track my order page or the my account order page which both still said it was in process.

I chat in to customer service to see if they can help me get my glasses faster since I had been waiting 10 business days already and NONE of their order tracking links mentioned any issue. They had sent 2 emails which had gone to spam since I wasn't looking out for them.

These types of things happen its not a big deal and just wanted them to help me get my glasses faster since I'd already been waiting 10 business days and none of their systems work in terms of showing there is an issue. The solution the rep comes up with is that I would have to pay an additional $25 to cut the time down to 4-6 business days. No additional help or anything offered.

It is incredibly frustrating because I did follow exactly what their order confirmation said to do (track my order using their page and wait 10 business days) and then they tell me there's this issue that I had no idea about and offer absolutely no assistance to rectify it. The agent was atrocious and offered no assistance and when I asked to be transferred to a manager sat waiting for 20 minutes before they refused to transfer but did finally agree to expedite the shipping (to 4-6 business days).

Awful customer service.

I made an appointment a week ago for eye exam and new glasses. No where on the pages I visited to make this appointment asked about insurance. I drove 45 minutes one way just to find out this P.O.S. Doesn't take my insurance. To top this of they said I can still get my exam and submit an out of network claim. This claim will get me 40 cents on the dollar they are going to charge me. This is $#*!ing bull$#*!. This is a scam.
Every other well known eye glass company asked about insurance except for these $#*!.

I am on my fourth pair of glasses. I need all the lense add-ons (anti-reflect, scratch resistance, and light-weight progressive. Initially had one year lense warranty but now 6 months. I know why because at one-year the reflective coating starts coming off and scratches are susceptible. Then they want to sell replacement lenses for $195, or buy new glasses. The product support has deteriorated.

Charged $160.00 but no one can find the order. Left hand has no idea what right is doing. On line chat frustrating and have to wait for billing department to somehow find the order that apparently disappeared into the ether. Never will deal with them again!

I had an appointment at the Crown location and they turned me away for being six minutes late. I know they give you a five minute grace period, however, I doubt one minute will throw their day off. Let's hypothetically say I was seen and I had questions. Will the staff or doctor tell me to leave in the middle of my appointment because the next customer arrived? Just thought I was treated unfairly. I ended up going to a different entity and received a better deal anyway.

Awful service. No solutions just pathetic service. Never buy glasses from them. Never got them in time. Lens poor poor quality.

I have worn Warby Parker glasses for years. Initially the glasses were sturdy. But my last few have been flimsy. The metal attaching the arms to the frame bend very easily. Within a few weeks, the hangers were so loose that the glasses were falling off.
I have had a decent experience with customer service in the sense that they have been quick to respond and courteous. The bad part is that there is never anything they can do.

I'd avoid them.

If there is a zero star I'm gonna give WP a zero star. I bought these glasses at WP MOA in April 2023. A wk aft I got it from the mail the liner of the (R) frame broke (see pics). No accidents, I did NOT drop, sit or anything that would cause it to break. As you can see the whole glasses is still very new and no scratches. Just manufacture defect. So I went back to the store to have it replaced and WP have super stupid policies of being unable to replace your glasses with the exact same frame I chose and wanted. I chose these glasses because I loved the color and the frame. But I was told they don't have it in stock nor is still producing them. So they offered me two $#*!ty colors I will never wear and or buy a new frame I like and pay FULL price. They did not offer any refunds or anything to compensate for this BULL$#*! they put me through. I paid almost $300 for glasses that broke in a week and they can't even do something to replace it or make me happy as a customer. It's basically a $#*! you we got your money and deal with it or take our $#*!ty frames that did not sell coz it's ugly. I'm a regular WP customer, this is not my first time buying from them. I bought my 1st glasses in SOHO, Manhattan. But after this experience I will NEVER recommend Warby Parker to anybody. You guys do not invest on your customer's satisfaction. $#*!ty warranty policies. It's not my fault your frame broke in a week of barely using it and now you tell me that you no longer have that design and I should just get a $#*!ty color or buy something I want and pay another $300?!? So you get $600 from me? BS!

I just recently ordered my glasses from Warby Parker in Dallas Texas. Paid for the "expedited Shipping" which is a TOTAL waste of money, they failed to inform me that they ONLY work on business days. I did not find this out until i checked the status of my order due to it stat is "working on it" status for 3-4 days. Finally after chatting/talking to representatives would not receive my glasses until the following week. Also the manager i spoke with on the phone was unhelpful, as she kept repeating there is nothing i can do for you, you will have to just wait for the glasses to show up. Did not empathize about the lack of communication that was given to me at the time of my purchase, she did not offer to call the department to check to see if they would be shipping that day either. The lack of customer service with this company is awful i was better off going to a big box store and paid a little bit if not double for my glasses.

They promised a replacement pair of prescription sunglasses and sent a pair of reading glasses.When I called to go over the order they wanted another $100 to order them.

Warby Parker has to be the worst business to conduct business with. They will string you around sending you these friendly emails, but they're just masking this for the side of customer service because there's no customer service at all.

Warby Parker informed us that there was no guarantee of delivery or refund, or cancellation by email from Warby Parker. All you receive is emails stating "Oh, this is not like us." "I can't believe this is happening. Oh, please forgive us, but if you need anything, you reach out to us, and will take care of you."

Nope, that is not how it works with Warby Parker. I pray that I can get out from under this company as quickly as possible and that this will not be dragged out like it seems it will be.

I'm on my third pair of Warby Parker glasses, and I love them--especially for the price. It helps that I live by a brick and mortar store in Chicago, so I am able to try on as many as I want. This also helps when my glasses start to get loose. I just stopped in the store, and the person working was very nice, and I was in and out of there (with tightened glasses!) in less than five minutes.

Maybe start putting less money, i.e. Millions into foolish commercials, and make your glasses better in quality and up the delivery service to be more on time!

I bought a couple boxes of contact lenses from Warby Parker for the first time. The first pair from the box ripped within the same day I put them in. This has never happened to me before. I contacted customer service and they said they only issue replacments or refunds with unopened boxes. This makes no sense to me. How would I know I needed a replacement or some kind of remedy before I opened them. Use 1-800-contacts intead, they have a quality guarantee that they stand by. They will mail you replacement lenses in a case like I described above.

This company did nothing to address the issue I had with lenses that had rainbow smudges that wouldn't clean off. They waited until time ran out to address the problem saying sorry the time to fix the issues has run out. Poor quality glasses, even poorer quality customer care. Never again will I order here even if they give them away for free.

The true test of a reputable company is how well they handle a problem. Warby Parker "retires" their frames, forcing you to purchase new frames. If there is a defect in their product that doesn't show up for a few months, too bad. They offer no warranties beyond their 30-day scratch warranty.

My Warby Parker order took an extra 20 days to get to me. You can blame the USPS, but they never received the order package. So ultimately, it's on Warby Parker's end.

The frames are a B- and the lenses are pretty good.

I have to mention again that it took another half month to get my glasses.

If you want to get new glasses, I would not recommend Warby Parker, unless you want them to get lost in the post, and have to wait an extra half month to get your glasses.

Not worth the 200+ dollars you will spend.

The only good thing about WB is the customer service.

I have been shopping with WP since the first brick and mortar store opened in SF-- never had a problem with quality, fittings or customer service. In August 2022 I ordered two pairs: distance rx and computer rx. The first shipment (to my home, not the store) arrived with two pairs, but both with the same rx. I sent back the duplicate pair and waited for the right rx to arrive. It arrived with massive crazing across the right lens. I had to take photos to secure a replacement pair. The replacement pair took a month to arrive because they had to ship it to the East Coast first for "quality control" to ensure that the lenses did not have crazing. When it finally arrived the lenses looked good, but the right arm of the frames was bent/warped. That was mid-fall 2022.

I did not pursue a third replacement because I am homebound and desperately needed glasses to see/work and could not wait any longer-- Also I thought...fine, consumer beware, I will never order from WP again.

Jump forward to January 2023...crazing on the edges of the lenses of both pairs has started. It's creeping away from the frame edges towards my main focal point.

I called WP this morning to request a full refund. I was told there is no refund possible; 30 day money back and that's it. The customer service folks I spoke with were polite but unrelenting. They offered to ship replacement pairs but I told them that I don't trust the product or their production service model anymore.

I am very unhappy and out $420-- homebound and using outdated rx glasses in the meantime. Please note: the outdated rx glasses on my face right now are Warby Parkers! I bought them six to eight years ago-- no crazing, no quality problems.

Don't shop here unless you can afford the financial loss or are just looking for cosmetic frames where there is no risk of crazing.