Warby ParkerReviews 387

Warby Parker was unable to secure a prescription from my eye doctor, so I called customer service. They said it was difficult for them to do this and it is always easier if the customer requests it. I asked, wouldn't that just be an extra step?" He then replied "I am going to tell you this one more time" and proceeded to tell me to secure my own prescription. Not okay, and I won't be recommending them again.

I have worn glasses for 20+ years. I've given Warby 2 trys and 3 pairs... total garbage in the quality department. Now the glasses have always been so cute but my first 2 pairs, i have to have the ear pieces (legs) reattached as long as i dont lose the screw every 3 months. My newest pair is 2 months old and the lenses pop out! I am unable to get it back in and their response is to go to the Optician! No credit, no replacement. I understand the optician can do this but i shouldn't have to when they hwy r 2 months old! Ridiculous

My one Year old frames cracked. Small one, but I was afraid a lense would pop out.My lenses were fine, so just wanted to replace frames. I was told they dont make them anymore and they wont adjust lenses to fit a new frame that I expected to pay for. I would have to toss them and buy all new glasses with a slight discount. Eyeglass shop in my area wont repair Warby, Parker glasses as " too flimsy".
I am going back to Costco which was a far wiser way to buy glasses.

I have never had more ill-fitting glasses! The concept is great and the five pair I got at home to try on fit perfectly. But when I got my actual glasses, they never fit right. The side of the frames were too long and too wide. When I contacted someone at WP, they told me to take the glasses to an optical place for repair. I tried this twice and they still fit poorly. I finally gave up since I only wear them at night to drive and can wear my old ones. But it's Buyer Beware! You definitely get what you pay for!

The only pair of the right shade of soft pink delicate rimmed European glasses broke. I found the closest match online & at the uncrowded Florida WP store. Polite well trained staff. They had onsite eye testing. Free shipping to NewYork
Warby Parker plz. Make lightweight pouches for your glasses. Your glass boxes are unreasonably heavy. Im guessing for shipment. End cost for a fresh custom pair$145

I bought these glasses in 2020 and only wear them at night as I love to wear my contacts. I wear the glasses at night before bed and sometimes in the morning. I found a huge scratch on one of the lenses after the 6 month warrantee ended. It was so deep I cannot even imagen how this occurred. These are VERY poorly made. They told me I had to buy a new pair as a replacement option. I will NOT be buying a new pair from them and will be going elsewhere.

Warby is so low rent they shipped my glasses via USPS. Estimated shipping time is 12 days! What a disappointment.

Their glasses suck. I've never shorted a stock but I plan to short theirs. I got the expensive graduated lenses with anti-scratch protection- they are completely scratched and getting worse. I will never get a pair of glasses from them again. What a ripoff.

I went back to add a new prescription to an existing pair of Warby Parker glasses and was told, "we don't make those frames anymore, you should go to Costco" (even though I only wanted new lenses).
I'm done.
P.s. I don't think they really sell anything for $95 (unless it frames with no lenses). Mine were $309.

That was the highlight though. I visited the Houston University Village store and got great service. But that's where my positive experience ended. I've never have lenses ever scratch so quickly or transition lenses discolor and fog up permanantly. I just bought these glasses four months ago. Perhaps I can use the frames again, but the lenses are worthless. And they give me headaches. Warby Parker has a real manufacturing problem.

I purchased two pair of glasses at the Century City location because I was there doing some shopping. I was very disappointed when one of the pairs arrived damaged. I went to the Studio City location on Saturday because it is closest to my home. LEVON WAS AMAZING! He was so friendly and he repaired my glasses on the spot. I left the house sure that it would be a hassle to get them fixed, but I was pleasantly surprised. Levon made it totally seamless. Very satisfied with my glasses and the service I received. Thank you.

After waiting 17 days and not hearing from them I called. They couldn't find my order. 1st by email then phone. Finally by name they did. Then I was told they had the wrong email and the phone was an 888 number. I asked why would I have a toll free number for a customer as that would be ridiculous. Then I was was told they couldn't fill my prescription because of my prism. They asked if I worked with a customer rep or optician. I informed them it was both. Then I was told oh they should have told you they couldnt do it as you did speak with an optician too. Really. This is how you work with customers. NEVER again. If you want to save money go to Costco or somewhere like that. Great prices and service. I learned my lesson

The anti scratch protection did nothing. Never again. I'd bet Walmart is just as good. And cheaper.

VERY disappointing experience with Warby Parker. I bought a pair of reading glasses from a store in Atlanta. They arrived today and didn't include the strength I requested, they were just glass frames. They admitted the mistake. When I asked for a discount John, the amazing customer service rep checked with his supervisor and was told no. They offered to expedite them a couple days faster. I'm leaving for vacation in 2 days, so that wasn't helpful. He was actually embarrassed to tell me. With everything they profess on tv, when push comes to shove, they don't care about taking care of customers. He offered me a discount on a second pair. Why would I ever do that? They made a mistake and will do nothing to make up for the error. Now they will give me a full refund and I will send back frames.

Anyone that knows me knows I go out of my way to give people and companies the benefit of the doubt, especially these days. There was no reason for them to refund the money and send another pair, or at a minimum offer me a 50% discount. They chose neither. Therefore I have no problem letting other know my experience so they can decide if they want to do business with them.

They don't make it easy. Consider carefully before ordering glasses this way because it might be easier. It isn't.

1. The sample order of five frames wouldn't go through because their system insisted zip code was incorrect. It wasn't. The chat rep was beyond useless. The phone rep wasn't any better. I gave up that night and tried the next day on my PC and had better luck getting the order to go through.

2. Their Order process doesn't allow multiple prescriptions for an order. They don't tell you this. Chat useless again. A long phone call later, the rep was very helpful but this shouldn't have been necessary, and the rep had to re-do the order. Long and tedious order process.

3. Get ready for the ‘pupillary distance' journey and resulting delays. Oh my, we're following their instructions to the letter and am on cycle SIX of this process. Seriously. I'm having flashbacks to the zip code debacle of our try five order.

What an enormous waste of time! Quick, easy, efficient? Fail, fail, fail.

Tried as I might, I really wanted to like this company because they have nice looking glasses. Sadly, since this is all done "on-line", their method of taking measurement is by your computer's camera, or by a picture you take on your phone. I let them take control of my web-cam, not once but 3 times - each time they had another reason why the picture wasn't good enough. O. k., I get it, they want to make sure their measurements are spot-on. Anyway, can't think of a better reason to go get this done at your local vision center.

This will be my store of choice for the rest of my life! The store has so many frame options and in addition, the frames come in narrow, average, and wide which was especially helpful because I struggle to find well fitting frames for my narrow face. What came as the most pleasant surprise was the amazing quality of customer service. When I first got my glasses they made me dizzy. They worked with me and my eye doc to make sure my prescription was correct. After things not getting fixed (due to my eye doc), I switched docs, got a new prescription, and they happily replaced the lenses so I can now use my glasses. Most of all, they didnt charge me for the lens replacement or shipping and handling. They processed the new prescription and sent out a new pair before I returned the old pair. The staff were kind, easy to work with, and great at explaining what they were doing on their end. I love love this company.

They require an original prescription with your full name, DOB and date of exam, if you can't provide that (for whatever reason, like privacy for example), they cancel your order and don't give a damn about written confirmation that in fact, the Rx you are providing is accurate (it is, I just happen to have those numbers from my optometrist over the phone). I guess they are covering their liability by requiring an original prescription but the overall customer experience is hindered by their lack of flexibility. Other companies (Zeni) on the other hand do not require original prescriptions or personal info...

After calling customer support, I had to spend 30min+ trying to get them to place again my original order. Really no apology nor concern for customer satisfaction or overall experience.