Warby ParkerReviews 387

I have to admit that I absolutely love the look of the Warby Parker sunglasses. I bought two pairs, one for myself and one for my husband. Getting the sample box was very cool, and customer service was excellent.

However, it wasn't apparent until wearing them for a few days that you realize that the glasses don't really fit that well on your head. They flare out and don't hug your head. See attached picture, with regular glasses on the bottom and Warny Parker glasses on the top of the photo. You have to constantly push the glasses up the bridge of your nose because they keep slipping down If you lean forward, they will fall off. Glasses should sort of hug the side of your head a little bit. But these actually flare out wider than your head. We were both on a boat and a gust of wind came and blew our glasses off our head and into the water.

I wish WP could make sunglasses that have the same cool look but that actually hug the side of your head in a normal way. These were Percy and Durand style glasses. Not sure if other styles fit better.

Warby Parker has very attentive service but the basic product is awful-- and I was lied to. I ordered glasses which came in 12 days and hurt my eyes. Warby Parker immediately offered to make me a new pair and send them over night. But at Warby Parker, "overnight" means a week. I still havent gotten my glasses and Im kicking myself for not having dealt with my local optician who generally has a 48 hour turnaround time and only costs about 5% more than WP. It just isnt worth the trouble. Stay away!

I would give less but the one star is for the really great, professional, quick responding customer service team. Sorry guys, I don't mean to disparage you. This review is for the poor quality of the lenses.
In May of this year, 2018, I placed my order for new prescription glasses and sunglasses in the Miami store. So far so good. The glasses arrived right on the days that they advised. Regular glasses shipped different days than the sunglasses. No problem... yet.
They seemed fine in the beginning but soon I noticed that there were scratches on my regular glasses lenses. Please understand that I treat my eye wear meticulously because it's the only way I can see AND they are supposed to be scratch resistant. I contacted customer service and they replaced the glasses quickly and easily. Thumbs up!

Within a few months, I again noticed scratches on BOTH my regs and now my sunglasses. I only clean them with the provided cloths and lens cleaner. They are kept in the cases when not in use (sunglasses).
Again to customer service to replace both pair. They again perform outstandingly! It ONLY just about been a full month and I just found the same scratches in the same places on my regular glasses.
Guys, I am done. 5 pairs of glasses and I'm still where I started. I am NOT contacting customer service again. I am NEVER going to use Warby Parker again. And I for sure am not going to recommend them.
I will take my business elsewhere.

I can't believe all the bad reviews! I was impressed with everything about them. I did the get five frames to try on at home deal and immediately loved one particular pair. I sent them back and placed my order for them online.

My only dissatisfaction with the process was with my eye doctor not making it easy to get my prescription. Not Warby Parker's fault. But once I did, the glasses shipped fast and the way they were packaged was in a fun cartoon box and a good quality case and a fun eyeglass cloth along with info on how to take care of them. All in all very efficient and professional. I order a lot of glasses online and they are usually quite poor quality but these were reasonably priced and I can tell much better quality than other companies.

I ordered a pair of glasses from Warby Parker only because they told me I could get 2 day expedited shipping for $50 extra. I gladly paid paid the extra $50 as I lost my glasses and was in desperate need. Ordered on a Wednesday and was promised Friday 2 day delivery. Looked up my order online on Thursday and saw that the $50 and expedited order had changed. Called customer service and was told that due to a "miscommunication" the lenses that I ordered were not available for this option. However, I was never emailed or contacted that my order had changed. I asked to speak to a supervisor and was told that the supervisor would not be able to fix this and that the glasses would be shipped when ready. The supervisor was apologetic and admitted that they dropped the ball and gave me a refund for the extra shipping charge and an additional discount for my trouble and promised to expedite the order. However called today Tuesday and was told my order was about to be completed and would shipped in a few days. I asked what a few days means and was told a couple of days... Poor sales as they initially sold me on 2 day shipping, poor customer service as there was no correspondence about the order change, and poor customer service concerning the shipping date. An extremely aggravating experience

I found my frames, uploaded my prescription and submitted payment. I received my order in less than a week. I get compliments every time I wear them.

Visited a Warby Parker store. Ordered 5 pair online to try on at home - WP put wrong address on package (even though I provided the right address in their system) and I didn't receive my at home try on 5 pair. They ship USPS first Class (which has terrible tracking and service). THEY BETTER NOT CHARGE ME FOR THEIR FAILURE. Tried to contact, you cant call the store, their online chat does not work, they do not respond to the mobile app chat (text).
Why would I do business for such a crucial item such as my glasses when they cant even get the basics and first transactions right.
Terrible customer service. God forbid I actually had ordered a pair of glasses and needed help from them. Good luck. Maybe they are good for a cheap pair of reading glasses but nothing serious.
Warby Parker failed right out of the gate with me. Boo..

Warby Parker made an error regarding a home tryon that I returned over a month ago. They confirmed having received the return on May 24th. I was horribly surprised to find a charge for $472.50 on June 29th over a month after they confirmed receiving my return. Their solution? Telling me Id get my money back in 7-10 business days and offering me a $15 coupon. $15 dollars for a mistake that has cost me to wrongfully be missing $472.50 for 7-10 days?! What a smack in the face!

First of all, they require photo of a recent, signed doctor's prescription. If you don't have one then you can't buy glasses from them. Second, they "interpret" your doctors handwriting and have no space to enter comments to confirm the writing. Third, they text you after you order to try and get you to add on stuff and the FINALLY request the pupil distance. To answer them you have to text back a photo of your debit card, strip up, under your nose. I hope nobody steals my bank information using that photo. Overall, this experience was unnecessarily tedious, uncomfortable, and I will not be using them again.

I ordered my glasses at a Brooklyn location and had an eye exam scheduled for 11.20am at WPs Washington Street (meat packing, nyc) location few days later. It was pouring and I got there at 11.26am. The eye doctor was running 10- 15mins behind schedule. Meaning when I checked in the person who had an appointment before me was still with the dr. when I got there. Since I was 1 minute over my 5 min grace time, Managers Hussain and Chris used my 1 minute late as an excuse to take another white client and cancel my appointment.

In a very hauty way I was informed that the doctor running 10mins- 15mins late but that was not an issue. Only my lateness of 1 minute mattered.

I also noticed that while I was told to reschedule a white family of 4 was being given my appointment slot. When I asked how come all they said is you are 1 minute over your grace time.

I kept saying that that yes I am running 6 minutes late but the doctor is over 10mins behind schedule. The doctor is not waiting for me. I am still waiting for the doctor. But it seemed that other cliental were preferred to me. Sad to point out that except for me all the cliental in the store was white.

I will also add that the manager was speaking to me in such a rude manner that it emboldened a random customer to start yelling at me about eye doctors and what not. I was left in an unpleasant aggressive situation.

By the by WP is in partnership with Arbys who continues to advertise on Laura Ingrahams show.

I have two pair of glasses, both from Warby Parker. Both pairs, I'm am completely pleased with. The first pair I got was in store, the second, I ordered online after doing the in home try-on.
I had a few questions that I was able to ask in the chat option available on the website, also through email. Customer service is great. What the company stands for, all together, is great.
I saw another comment from a person saying, they didn't like the face that hey would be liable for glasses not returned from the home try-on. Why would you not be liable? Its literally the easiest thing. You pick out glasses, they get sent to you, try them on, then send them back with the return label included!

I would (and have) definitely recommend them!

After my first experience in the store, I raved about it. Since then the hype has settled.

(+) AFFORDABLE, and the price is really as stated
(+) Found website design clean and easy to navigate
(+) called customer service twice, both times were helpful and knowledgeable
(+) limited upsell or pushiness from sales representatives in the store
(+) cute selection of frames. These are the first pair ever that I will willingly wear outside the house.
(+) out of network with my insurance (VSP), but I still got $95 of $125 reimbursed
(+) ordered my frames from a store on Dec 14th and they were delivered within 8 days.
(+) I was extremely skeptical of the 'algorithm' that selected frames for me at home try-on, but went with it anyway. I ended up choosing frames in-store and turns out the two I liked in-store were selected for me in the 'home try-on' option!
(-) brick & mortar stores are not available near me; I really like the option of visiting the store to get glasses adjusted, to select frames, to return frames, etc.
(-) I needed my frames adjusted... but got this done at my eye doctor's for FREE in 10 minutes. Warby Parker will reimburse up to a certain value for this, as well.
(-) frames are definitely not as sturdy as my others. Seem much more fragile and prone to breaking.
(-) makes me nervous that I could be liable if the home try-on pairs are lost in the shipping process!

I received a pair of glasses with scratches on them and sent them back to be replaced. After waiting another couple of weeks for the replacements, those glasses were damaged as well. One customer service rep said they would "double check" the third pair of glasses to make sure they would be good. Obviously they have problems with quality control if they let two pairs of defective glasses be sent to a customer. Another service rep told me she could't see anything wrong with the glasses even though the scratches and other problems were clearly visible in the pictures I sent. It was the worst customer service experience I have ever had and I ended up buying glasses from another company.