Warby ParkerReviews 387

I am 36 and never had to wear glasses until now. I went to the Warby Parker store in Philadelphia and explained I never purchased glasses before. They helped me pick out frames to fit and compliment my face shape. My glasses with a single vision prescription and blue light filtering were $145. I did not pay for fast shipping, but my glasses arrived in only 6 days, rather than the 7-10 they said it would take.

I love the glasses and had a great experience.

I had to try after so many people telling me how great WP is. I found the frames I loved and ordered. They arrived in a great time frame. They were definitely too big when they arrived so I contacted customer service so responded within minutes. They told me I could go into a Warby Parker where they would easily adjust the frames, or I could go anywhere else to do this and if that other place was the charge for adjustments, WP would reimburse up to $50! That itself I found wonderful. As I preferred only someone from Warby to fix them I waited until the following week where I was in Cincinnati visiting family. They have a Warby Parker, Louisville KY does not. I was in and out in less than 10 minutes. Very pleased with the whole experience

I really wanted to love Warby Parker. They were incredibly nice and helpful. I lost my prescription glasses and need a new pair. I was very excited to shop at Warby Parker to purchase a reasonably priced, stylish pair of new glasses. My prescription has a prism. I asked when I arrived if they filled prescriptions for prismatic lenses, showed the prescription and was told yes for an extra $45. I spent a significant amount of time trying on frames with a very nice salesperson. When it came time to purchase them, it turns out they only fill those prescriptions up to a 6 prism when mine is a 10. While I hate that Warby Parker wasted my time, I hate even more that I couldn't purchase the glasses I picked out. Now I have to buy new ones at Cohen or Lenscrafters -- even the cheapest frames are $200 more. The prescription I have is pretty common, Warby Parker should serve a wider variety of prescriptions. When I emailed them, their very nice customer service person offered me a 10% discount on pair of frames that I could take elsewhere for lenses. That sounds great until you realize they valued my time@ $9/hr -- less than minimum wage. Total waste of time.

I loved the aesthetic of their store along with falling for the cute names of glasses and modern designs. Unfortunately that's where it ended, I purchased a pair of the Percey's and after it arrived in the mail was surprised to have vertigo. I couldn't even wear them! The store is no where near me so I finally went all the way back and after the optician measured and tried to warp the frames several times, it still felt like I had vertigo. She then told me the lens are the problem and don't work with my prescription. In 15 years of wearing glasses I've never had an issue, and the prescription hadn't changed. Just the "lab" that WB uses.
Would've been nice to know that prior to purchasing? Unfortunate waste of time overall a month just to return them.

I ordered a pair of glasses and sunglasses from Warby last summer (2018) it took a while to arrive but I needed confirmation about a prism lens and wasn't able to regularly check email (out of service area) so I chalked it up to my slow responses. I ordered another pair on March 16 and called them THAT DAY to confirm about a prism. My order was put on hold for two weeks until I contacted them and asked what's happening. I was offered an apology but no compensation. When the order was ready to be shipped, it was sent to a landmark global carrier facility where it is still sitting a week later. (Look up landmark, the reviews are terrible and Warby should NOT be using them if they want to succeed as a business.) I have no idea when (or if) my glasses will arrive and I am incredibly frustrated that I'm paying full-price for a horrible experience.

Warby is one of the few places that does prism lenses which is why/how I found them in the first place. I also love the idea of buy a pair/give a pair. And emails are often answered quickly. However, their mediocre response to a two-week delay and choice of shipping carrier has turned me off from ever purchasing from them again.

Warby, you could be great but you better get your $#*! together soon.

I've used where Warby Parker for years and have purchased multiple pairs of glasses and tried on tons of frames and I've never had an issue with them. I had scratches on my lens and waited until the year warranty was almost up and then exchanged them and when they returned there was a new scratch on one of the lenses and even though it was past the year mark at that point they happily fixed it. I ordered my last pair after a home try-on and the temples were too tight and I couldn't wear them. They refunded me no questions asked. Never pay for shipping, polycarbonate / anti reflective/ anti scratch coating comes standard. Right now they don't have any frames I like and I'm having a miserable time finding anything comparable anywhere near that price range. (Note: I have a simple rx and small astigmatisms in both eyes)

I happen to really like Wharby Parker eyeglasses. I have a pair. My son has a few, and my daughter just ordered some. She needed them before leaving for a trip 3 weeks out and was assured that would not be an issue. After 2 weeks she began calling customer service and each call ended with assurances that her glasses would be delivered the next day. Finally, 2 days befor the trip I called and had a supervisor get involved. He assured me again that the glasses were ready to go out. He changed the delivery address to my home and said he would get back with tracking info. He never did. I called him. Again he promptly follow up one way or the other by the end of the day. Sadly and I suppose not surprisingly he did not.

Mistakes/issues occur. But it seems after day upon day getting assurances which were false all credibility was lost.

Please treat your customers with enough respect to tell them exactly what is going on. And give your customer service people some way to get real information they can pass along.

I've purchased glasses for 40+ years, which I wear part time after taking out my contact lenses. These are by far the best eyeglass value purchase I've ever had, at $125. My last pair was $475, which I had lost on a business trip, and so I needed a new pair. I wear 10 diopter lenses, and I paid $30 for high index lenses, result was fine for me. I could have paid an additional $70 for super high index, but I elected to try the regular high index lenses, and I am happy with their thickness. The additional $30 was worthwhile, which lenses were similar thickness to my previous $475 pair. I especially liked the trial frames process, which let me try on several pair at home, and get feedback from my wife and others. Online ordering was easy uploading my prescription, etc, and when I needed customer service for a question, they were fast and very helpful. I was super impressed with the quick product delivery (4 days after order). I found the frame quality to be fully acceptable, with the lens quality to be oustanding. At this price point ($125), these were an extraordinary value - again, I cannot emphasize this enough - AN EXTRAORDINARY VALUE. Very nice hardshell case also included, an unexpected surprise. Definitely recommend, will order another pair as backup/alternate.

The one-star reviews of Warby Parker all sound like they were written by disgruntled opticians.
I've worn glasses for 30 years. I got my first pair of Warby Parkers today and they are perfect. High quality, well-fitting, and great style.
Do a Google search on Neil Blumenthal and Warby Parker to understand how this company has disrupted the monoplistic, greedy eyeglass industry. Learn about how the industry has been completely dominated by one company for so long, resulting in absurd prices. Then get smart and order your next pair from Warby Parker.

This company is a scam. I fell for their home-try-on services. Scam. They are very quick to send try-ons. They are very quick to charge your account. But you will never actually see the product you purchased. I ordered a pair of prescription eyeglasses. When time had elapsed beyond their promised delivery time, I called to inquire about my order. The representative told me the order was confirmed delivered, even though the tracking information I had did not reflect they even shipped. She said, "Sometimes USPS Mark's tones as delivered before they have been." What? This had never been my experience with the postal service in my 36 years. They said they would expedite a new pair to me. More time went by. The second order never arrived. This time, the tracking record DID reflect delivery. But again, I had received nothing. I received the exact same email with the exact same wording and the exact same promises. I called again to inquire about this order. She literally, word for word, repeated the EXACT SAME THING as her colleague before her. She claimed they arrived the day prior, while I had actually received nothing. She claimed that the postal service sometimes Mark's tones delivered even when they have not been. Same promises. Same claim. Same lies. DO NOT ORDER FROM THIS COMPANY. 100% SCAM.