Warby ParkerReviews 387

So far I am disappointed by my experience with WP. I had them recommended to me by a friend and decided to try the Home Try-On, and had no issues. The order was placed and shipped on 1/5, a Friday, and arrived to me on 1/9, a Tuesday, quite a reasonable turnaround. I tried them on and selected a (prescription) pair, placing the order also on 1/9.

The glasses shipped out 1/12, a Friday, and this is where it starts to get disappointing. I asked for tracking information so I could have a better sense of when it would be delivered, and was somewhat surprised to see an estimate of 1/18-1/20 when I had received my order of frames in just two business days. I inquired with customer service, who reassured me that WP uses the same shipping service for the Home Try-On as they do for actual paid orders, and finished off by telling me I could expect my glasses as late as 1/23! But as I continue to track the status of my package, I am increasingly skeptical that this is the case -- since my glasses were shipped on 1/12, they have traveled between several irrelevant cities, and twice spent an entire business day just sitting at a shipping facility. I still have not received them and have no idea when I can expect to, since this pattern of activity does not line up at ALL with my experience from the Home Try-On.

I am theorizing that WP actually does NOT use the same kind of shipping for both packages -- it makes sense to me that they would use rush shipping on their Try-On, since at that point in the customer interaction they still have not received any of your money. Once you find a pair you like and the credit card runs through though, what incentive do they have to send the glasses promptly? They already have your money, you need the glasses to function properly in your every day life, so they can just stick you waiting.

I am disappointed in this experience not because of the delay in receiving my glasses, but because it has made it very difficult to trust this business. I feel as though they are being dishonest about the way they shipped my items, and my interactions with customer service, to borrow from another reviewer, were "cheerful, but not helpful".

They seem to offer no alternative methods of shipping (I gladly would have paid $10 to receive this package in less than two weeks), and the mismatch between the shipping time for their samples and the shipping time for my full order has left me with questions that Customer Service seemingly CANNOT answer properly. For future purchases and better peace of mind, I will opt for something local or an online service which places more of an emphasis on customer satisfaction.

Like a lot of companies, when Warby Parker began they were amazing and actually wanted their customers to be happy. I get 2 pairs of glasses each year. I have seen the dramatic decline. This year 12/29/17 the customer service was so bad I thought it was a joke. I first tried to chat - rude & insulting. I then waited on hold for a "live person". WHOA! Rude! Its a new year and I am sure there is a new eyeglass startup to explore. I suggest you do that. I know I will be! Happy 2018

I ordered a pair of (non prescription) sunglasses from Warby Parker, which are very stylish, but one of the lenses dropped out within a week. I had them repaired, but the lens was so scratched from the fall that they were no longer wearable.

I ordered a pair of prescription glasses too, which were too wide at the temple to use. WP told me to have them repaired elsewhere and they would cover the cost. I was told by 3 opticians that the frames couldn't be repaired to fit. I contacted WP, but as I needed glasses right away ( and was holding the misshapen ones with an 80's style Croakie!) and they weren't amenable to doing anything for me much less a rush order, I went instead back to a real optical shop.

Yea, they maybe catering to the millennials who wanna be the chicy trust-fund hipster types... wots great about WP is they fill in a gap that other optometry places cannot or won't. If you want high end frames be prepared to pay for it on all fronts. Me, i've purchased two pairs of scrips that serve as my sunglasses... i have ZERO complaints about the scrip the frames... their customer service is EXCEPTIONAL, which harkens back to the error of old school customer service where they listen to the customer and are ready to remediate problems/issues. Bear in mind, we live in a world of being overcharged for everything that is made in china all day long - everywhere - be a well informed shopper, do your homework and commit your money to stuff based on price and quality... know what you want, not what u think you want. WP has a loyal and very satisfied customer in me.

I was very new to wearing glasses and someone suggested warby so I thought I started with Warby in 2016, I did the 5 try ons at home and I found a pair that I liked. I was confused about exactly what I needed for the prescription then when I found it... it was expired. But when I called customer service was so helpful. Then in oct of 2017 I scratched that pair and couldnt see well so I got another box of the try ons then I called to change something on my new order I asked about my scratched ones (which were out of the warranty by a week...) Customer service was excellent again they corrected my new order and are replacing my old lenses for free!
Now the only thing I wish was better was I wish they had more of a selection, particularly sunglasses. I do not like the look of any of their sunglasses. I really wish that I could put sunglass lenses in some of the normal glasses frames.
Overall I love Warby Parker and Highly recommend it!

Poor quality made-in-China junk that you put on your face to let everyone know you can only afford instant ramen noodles for dinner. I've felt higher-quality frames on gas station sunglasses. If you're still like... REALLY INVESTED in trying to be a cookie-cutter hipster then maybe this is for you? Better yet, skip the avocado toast for a month and invest in something high quality in your local economy. I won't be wasting any more money here.

I was super super nervous about purchasing glasses online because anything could wrong so easily. I spent 2 weeks deciding if I should order from Warby Parker and I'm glad I made the decision. I got polycarbonate glasses with the 1.67 high index (since my eyesight sucks). I followed the instructions carefully like they legit said to do lol, and they also suggest talking to your optometrist too, but I know I didn't have a reason to. Anyways, the glasses shipped in 11 days, which is right in between the time they said they would come or somewhere around that. They came in a very protective style along with a case and cleaners, so the usual. My glasses are cute and the prescription was accurate! Love them so far. The people on the help chat were also super nice and helpful.

*Note: most people who did not like WP probably did not look in detail with the instructions or talk to their eye doctor for more information like the site said one should. Or someone who has such privileged expectations that nothing next to perfect is "horrible" so yeah WP is great! Esp. For young people like me who actually like nerdy glasses :)) ))

We bought a number of glassware pieces from Warby Parker previously. However, my last prescription pairs was a disaster. We bought their new concentric model with the blue hue. Well, they sent us a pair which obviously looks like it was used already - with both the model name and their own WP print faded. We sent two pics and it took them several days to come back to us to say they would replace it. Well, after several days of waiting, they sent us a new pairs and guess what - it was the brown one (not blue as what we wanted). Again, after another set of email exchanges, they then sent us another set... after four weeks. We asked to have their founders to address the issue. Of course, no comment from them. We ended up having to go back to their local stores several times to have the pairs adjusted. Their local staff is great, however. Their quality control is EXTREMELY poor as evidenced by what experienced. Buyers beware... They were used to be good.