Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Walmart

Walmart

2.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Walmart?
grey stargrey stargrey stargrey stargrey star

Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
Follow Wendy C.
Unfollow Wendy C.
Share Review
Report Review

Shipping
May 8, 2017

Great service offered to be able to ship directly to the post office. Much faster service this way.

Date of experience: May 8, 2017
California
2 reviews
6 helpful votes
Follow Calif C.
Unfollow Calif C.
Share Review
Report Review

I won't bore everyone with all the details because the facts are like a Hollywood movie. Let me just say that I will NEVER order anything from Walmart online again. It was a nightmare. Their customer service reps are idiots and their bosses are rude. Apparently if you cannot read or count you qualify for a job at Walmart's Customer Service.
If you want to order an item online forget these guys and go with the pros at Amazon.

Date of experience: May 8, 2017
New York
6 reviews
4 helpful votes
Follow Aric j.
Unfollow Aric j.
Share Review
Report Review

Walmart brags about lower prices and for the most part on items they actually are, but then you get those others that just aren't even close to being good to make up for it. For some typical every day things you will be good on prices I would say, but some other things may be pretty high. I would check prices at other stores if something doesn't look so good.

Date of experience: May 8, 2017
Texas
2 reviews
1 helpful vote
Follow Gabriel E.
Unfollow Gabriel E.
Share Review
Report Review

They used to be good but have stopped many price matching and other products.

Now they don't price match anymore and shipping has become a lot more expensive.

Date of experience: May 7, 2017
Louisiana
3 reviews
0 helpful votes
Follow James C.
Unfollow James C.
Share Review
Report Review

Priced right
May 7, 2017

If you do not have time to check prices Wal Mart is the place for you. Their price checker on their grocery bills is super fair. They check prices from surrounding retail stores and return the difference between what you paid and the sale item of a competitor. Shazam! I have earned almost $20 since I started pittering with it.

Date of experience: May 7, 2017
Arizona
3 reviews
14 helpful votes
Follow Sam G.
Unfollow Sam G.
Share Review
Report Review

Great prices 2 day free delivery. I use to send household staples - paper towels, coffee, tide, TP to my mother who lives cross country. Helps her avoid schlepping heavy grocery items. Arrive at her door

Date of experience: May 6, 2017
Indiana
1 review
0 helpful votes
Follow pencel c.
Unfollow pencel c.
Share Review
Report Review

This is the worst online site ever! "Technical" difficulties while trying to place an order--I couldn't place the order and the site didn't even keep a copy of the order. I've tried 3 times now-have given up and will find somewhere else to take my business!

Date of experience: May 6, 2017
California
3 reviews
0 helpful votes
Follow Swetlana R.
Unfollow Swetlana R.
Share Review
Report Review

Excellent
May 6, 2017

Excellent in everyway, good and affordable prices, great customer service. Like shopping there, people are very friendly

Date of experience: May 5, 2017
Florida
6 reviews
6 helpful votes
Follow Caryn M.
Unfollow Caryn M.
Share Review
Report Review

Meh
May 5, 2017

I have bought several items from walmart online. They usually arrive safely and on time. Just not a fan of some of their items. Quality obviously isn't their first concern.

Date of experience: May 5, 2017
Arkansas
3 reviews
0 helpful votes
Follow Bill C.
Unfollow Bill C.
Share Review
Report Review

I like Walmart due to their prices and variety of merchandise. I wish they did better with employee benefits and pay but I understand they are slowly improving. Their return policy is very good. Checkouts are always interesting. The new 'pickup' activity can use some improvement at the store I frequent.

Date of experience: May 5, 2017
Indiana
6 reviews
5 helpful votes
Follow Al P.
Unfollow Al P.
Share Review
Report Review

Easy to use
May 5, 2017

I appreciate Walmart.com because it's easy to use. Easy to access on the website and find what I need at the time that I need it. Usually if I am on Walmart.com it is to buy some type of toy to send to my niece or clothing.

Date of experience: May 5, 2017
California
4 reviews
7 helpful votes
Follow George A.
Unfollow George A.
Share Review
Report Review

Good
May 4, 2017

If you want to order something in advance of hitting stores or to insure you get items without hassle plus offers free shipping to local store.

Date of experience: May 4, 2017
Arkansas
1 review
1 helpful vote
Follow Bill F.
Unfollow Bill F.
Share Review
Report Review

I went to Walmart.com found what I needed and ordered it.
They shipped it to the store, texted me when it arrived.
I went to the store to pick it up.
Totally wrong item, not what I ordered at all.
The employee there apologized, and they sent me an online refund.
How hard can it be to process and ship one simple item to there store?
With a 100% failure rate at Walmart.com, I think I will shop elsewhere!

Date of experience: May 4, 2017
New Jersey
5 reviews
5 helpful votes
Follow Cheryl B.
Unfollow Cheryl B.
Share Review
Report Review

I love this store you can get everything that you need or want. The people are friendly and helpful I like this store

Date of experience: May 4, 2017
Missouri
1 review
0 helpful votes
Follow Elaine D.
Unfollow Elaine D.
Share Review
Report Review

Needed to return an online order. Since it was purchased with a gift card, the refund needed to be on the same gift card, which had already been used in full & discarded. Advised to purchase another blank gift card so refund could be placed on a new gift card vs. them authorizing me a new gift card via USPS. Why?

Date of experience: May 4, 2017
Georgia
9 reviews
32 helpful votes
Follow kendra w.
Unfollow kendra w.
Share Review
Report Review

Walmart is the best place to buy ANYTHING IN THIS ENTIRE WORLD! They are better than target, and cheaper to buy all of your household products. This company WILL NEVER GO OUT OF BUSINESS! EVER!

Date of experience: May 3, 2017
India
2 reviews
4 helpful votes
Follow Aisha T.
Unfollow Aisha T.
Share Review
Report Review

Walmart is a helpful online portal for online shopping cart. Best forever with Best Prices and best offer discount.

Date of experience: May 3, 2017
Delaware
4 reviews
19 helpful votes
Follow R S.
Unfollow R S.
Share Review
Report Review

Not worth the "saving" while in the big picture, your purchase would help worsening the economic crisis in the US. Walmart is supposedly an American company that cares very little, if any, about Americans.

Date of experience: May 3, 2017
Texas
7 reviews
2 helpful votes
Follow Michael E.
Unfollow Michael E.
Share Review
Report Review

I have never had a bad experience with anything I have purchased here, nor have I had a bad experience with any individual. I use them on a regular basis, including the food market, with no regrets. THe prices are always the best around.

Date of experience: May 3, 2017
New Jersey
5 reviews
2 helpful votes
Follow Linda I.
Unfollow Linda I.
Share Review
Report Review

I've used this a few times for item not in the store. Pick at the store was relatively simple, unless the lines for customer service are long!

Date of experience: May 3, 2017