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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Ordered a patio set to be used at an outdoor party. Online it said it would arrive four days before I needed it. The table was delivered, but not the chairs. Called customer service and freight carrier, no one could give a straight answer as to why it wasn't all delivered. Two days later, I get an email, saying the remaining part of my order will be delivered a week later than originally stated. I had an outdoor table and no chairs... Strongly Disappointed!

Date of experience: June 24, 2017
Missouri
1 review
0 helpful votes
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I tried to make a collage of ugly pictures of my friend for a nice little gift for graduation twice. Not once, but both times I stayed up until the wee hours of the morning trying to create my masterpiece. But this tedious and worthless website acted like they were going to let me pay, and then they told me there was an error in loading the page. I looked in my cart, and my masterpiece custom made blanket vanished before my eyes. I couldn't believe what I was seeing, I could feel the tears forming in my eyes and the lump in my throat as I realized Walmart.com has taken a beautiful work of art, crumpled it up, and thrown it away all in front of my very eyes. I went through the seven stages of grief, before I finally accepted what I know to be true, Walmart.com is the biggest snake ever.

Date of experience: June 24, 2017
California
4 reviews
3 helpful votes
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Tax Software
June 23, 2017

I've bought Turbo Tax from Walmart for years. You order online and then pick it up at the store so the package hasn't been previously opened or damaged. Sometimes they are out of stock but you still get it quickly

Date of experience: June 22, 2017
Pennsylvania
5 reviews
1 helpful vote
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Price is Right
June 22, 2017

Simply put, Walmart sells the same products as most high-end stores at one-third the price. Walmart stores always have a good stock of what they sell so you don't make wasted trips to the store.

Date of experience: June 21, 2017
Florida
5 reviews
5 helpful votes
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A lot of stuff they sell on their web site is NOT returnable to their store. Something they dont tell you till after you buy it.

Date of experience: June 21, 2017
Wisconsin
1 review
0 helpful votes
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Erawan Rice Flour
June 22, 2017

I saw on walmart website that the Erawan Rice flour was for $1.46 for a cases of 24. I ordered 10 of them. I called customer service and try to confirm is it correct that is $1.46 for cases of 24. The customer service lady said that is not correct and i will only get 10 bag not cases of 24. I told her that since its not what i want it therefore i want to cancel my order. She said that she will cancel it. Later i got an email saying that its ship. I called back and the customer service said that they can't help it because it already been ship. I was like what. I told her to not ship. So angry. Walmart posted fake and lie that its 24 cases but its not. I am not happy

Date of experience: June 21, 2017
California
2 reviews
1 helpful vote
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Bad service
June 22, 2017

I bought something on June 18th, but however I cant recieve my goods, why? I called the customer service, but nobody replied!

Date of experience: June 21, 2017
South Carolina
2 reviews
2 helpful votes
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Bad delivery
June 21, 2017

The items are broke
Took 2 months to get item which was a gift

Bad news here
And I work there more bad news

Date of experience: June 21, 2017
Texas
1 review
0 helpful votes
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Gift Card Warning
June 21, 2017

Heads up and Warning for purchasing Walmart Gift Cards.
I was gifted a $25 Walmart gift card which I went to use last weekend. I was turned down because the card was at zero balance. Impossible. I had not used it! The Walmart employee gave me a printout of the transaction history. Two transactions on the same day that were 3 minutes apart were on there. We looked up the store number which was Walmart 9115. Nothing but scam came up in google tied to this store. I've talked to 3 different employees at Walmart and have called Walmart headquarters. They simply don't care that the money was scammed, they won't provide a different gift card or store credit. I told them that everyone in my social circle will be told about this. They literally shrugged their shoulders and said that "we respect the personal decisions you make in this matter." So... Don't go through Walmart for gifting options.

Date of experience: June 21, 2017
Indiana
6 reviews
4 helpful votes
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Groceries
June 21, 2017

I love Walmart's grocery store. Their pricing and verity is great. They have always kept their shelves full and you can get help for finding things or for me just reaching things for me (in a wheelchair) is greatly appreciated.

Date of experience: June 21, 2017
Oklahoma
1 review
0 helpful votes
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Website...
June 21, 2017

I love Walmarts prices, and the website offers even more than the store which is great. But... I have had issues with the shipping several times. I just placed an order on 6-13-2017.( Today is 6-21-17) Shipping info says delivery 6-28-17!
I'm in Oklahoma. The item is shipping from texas. Someone could WALK it to me in that time!

Date of experience: June 21, 2017
Georgia
11 reviews
21 helpful votes
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Every single time I go to Walmart the checkout process takes between 10 and 30 minutes to complete. They have too few cashiers and the self-checkout lanes are either closed or have lines that stretch back among the merchandise.

Date of experience: June 21, 2017
Florida
6 reviews
2 helpful votes
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Bad quality
June 21, 2017

Better prices, quality and services could be found in any hometown supermarket like publix that always has buy one get one free and price for single item is 30% cheaper than walmart

Date of experience: June 20, 2017
Minnesota
4 reviews
4 helpful votes
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I hate the Walmart store--it's huge with so much stuff. I suppose a good thing for a shopper, but I find it overwhelming. The website is good though, shipping at no additional cost after $49.00, I think. Which isn't hard to do. They don't have the huge variety of Amazon, but they have the basics at good prices.

Date of experience: June 20, 2017
Canada
4 reviews
7 helpful votes
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All day everyday
June 20, 2017

They give no fuss to exchange or return
One stop shopping for groceries and home
Price matching. Yay

Date of experience: June 20, 2017
Arkansas
2 reviews
0 helpful votes
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Online VS IRL
June 20, 2017

Walmart is a great store to find everything you need in life (everything other than love and more money of course). Their sites offer great deals and great customer service, making it one of my go to sites for anything and everything. The physicals stores could still use some work. From my experience, the workers aren't always up to par, and the stores never seem to run out of interesting people to say the least (drug addicts, naked people, and etc.).

Date of experience: June 20, 2017
India
2 reviews
0 helpful votes
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Amazing site
June 20, 2017

No matter what u need... this is the mega and huge market and store. Walmart than you will find it anywhere elase

Date of experience: June 20, 2017
Maryland
5 reviews
1 helpful vote
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No matter what you need, chances are you'll find it at Walmart cheaper than you'll find it anywhere else. When you're on a budget every penny counts. The great thing I like about ordering online is the ship to store service. This way you save on shipping and handling. I like being notified by text when my order is at the store.

Date of experience: June 19, 2017
South Carolina
4 reviews
0 helpful votes
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Shopping
June 19, 2017

My wife says that Walmart is my home away from home. I spend a lot of time there. They have almost everything.

Date of experience: June 19, 2017
California
1 review
0 helpful votes
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Placing an order
June 19, 2017

I went on line and tried for a week to place an order. They took the order then I would get an email telling me it had been cancelled. I tried to talk to someone to see why and could not get anyone on the phone. All you can get is a "chat" page. I finally found a number to call and that person can't place an order for you. So after a week I am ordered from Amazon, paying a little more, but well worth the trouble. Don't intend to ever go in a Walmart again or go on their web page. Worst experience ever.

Date of experience: June 19, 2017