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Walmart

2.6

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Walmart Reviews Summary

Walmart's reputation is mixed, with customers appreciating its wide product selection and competitive pricing, which enhance accessibility and affordability. However, significant concerns arise regarding delivery reliability, order accuracy, and customer service quality. Many reviews highlight frustrations with unfulfilled orders, inadequate support during issues, and negative interactions with staff. While some customers express loyalty and satisfaction with the overall shopping experience, others report feeling undervalued and dissatisfied, suggesting a need for improvements in communication, order management, and customer support to enhance overall service and restore confidence among shoppers.

This summary is generated by AI, based on text from customer reviews

service
704
value
646
shipping
544
returns
501
quality
584

We monitor reviews for authenticity

Pennsylvania
4 reviews
10 helpful votes
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Shirt are good but i always have to get pants 4 sizes bigger than other places. See i wesr size 6 i have to get a size 10 from walmart

Date of experience: July 5, 2017
Massachusetts
3 reviews
2 helpful votes
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Your store is good and though your workers are always very busy please, please, please stop using the Green Dot Bank giftcards and buy onevanilla and restaurant gift cards because Green Dot are a bunch of people that Ignore People. One Vanilla and the restaurant company gift cards are nicer to deal with. Green Dot Bank will Ignore your customers and you will be a better company without them! Please because they will put a lot of people under stress.

Date of experience: July 4, 2017
India
2 reviews
0 helpful votes
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I love shopping in walmart. I recommend walmart to all my friends. Whatever you want just go on walmart and get huge discount.

Date of experience: July 4, 2017
New York
2 reviews
0 helpful votes
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I have been ordering from Walmart for years and never had a problem. Always fast delivery or fast site to store pickup (which is what I usually opt for). And as always, Walmart prices are very competitive.

Date of experience: July 3, 2017
Ohio
2 reviews
2 helpful votes
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Best Service
July 3, 2017

Very clean and nice staff... at Grove City Ohio Walmart store
Products are very reasonable price and also if you take the flyer of different store they match it and give us same price. I highly recommended this place

Date of experience: July 3, 2017
Louisiana
5 reviews
19 helpful votes
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Now I order all my paper products too. Great prices! $35 free shipping in two days. They are putting up a good fight with Amazon.com.

Date of experience: July 3, 2017
Texas
2 reviews
0 helpful votes
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Walmart began this trek into the unknown world of online services. I worked for them in Connections and was a witness to the starts and stops as we helped customers get acquainted with the 'new way to shop'! It has become a strong competitor in the online arena and now has begun to offer a discount for picking items up in the store that were purchased online! Way to go Walmart!

Date of experience: July 3, 2017
Pennsylvania
3 reviews
0 helpful votes
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walmart.com
July 3, 2017

Walmart is working hard to be number one. The website was easy to use, the prices were competative, shipping free at 35 dollars, and product availability very good. Keep improving, Walmart!

Date of experience: July 3, 2017
Texas
4 reviews
0 helpful votes
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I have been using Walmart. Com 2 day home shipping since it started. To me it's the best convenient thing they ever came up with. First of all buying the products online you save a little more, plus you save your own time and money and shipping is free. It allows me to stock up on household items that I wouldn't normally go to the store and buy more than one of each due to having to load and unload them all. The postal delivery delivering them to you and for free is awesome. And even if it says 2 day delivery, a lot of times I get a courtesy email stating it's on its way & it's early. Everyone should try this service once and you will be so pleased

Date of experience: July 3, 2017
California
2 reviews
3 helpful votes
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I have used Walmart.com a few times now and they have always been reliable. The only problem I have had is that some items ship seperately so sometimes you will receive two or three small items in one mid to large sized box but nothing has ever been broken or mishandled. I will use this service again.

Date of experience: July 3, 2017
New Jersey
2 reviews
9 helpful votes
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My item was received exactly when it was supposed to and it was in perfect condition. My grandson loves it! Thanks Walmart!

Date of experience: July 2, 2017
Georgia
4 reviews
5 helpful votes
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If it's a must, I'll go. The Wal-Mart near Gaithersburg, MD has so many people who are from different cultures, you can feel the teNation Inot the air? I know some shopped like that in their homeland. But, don't be rude. And, I won't hit you my shopping cart!

Date of experience: July 2, 2017
Texas
1 review
0 helpful votes
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Nice store
July 2, 2017

Awesome you find everything you need and waltmart medicine food clothes toys and is fast services and no lines at all

Date of experience: July 2, 2017
California
1 review
0 helpful votes
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So Far Not Good
July 2, 2017

Ordered a 32 oz bottle of Black Algaecide for pools from Walmart.com. Best price I saw, better than Amazon. Had it sent for store pickup because it was free shipping if I picked it up myself at my local Walmart. No problem with that since I'm a Walmart shopper and visit my store at least once a week anyway. BUT it took 8 days to receive (could have had it in 2 from Amazon) and when I got the box home & opened it, it was the completely wrong product. Had to go back to the store to return it. Have reordered again, will give them one more chance. This time will have to wait ANOTHER 10 days to receive. Hope it's the right product this time or my days of ordering on Walmart.com are over. Not sure if this has been worth saving a few dollars. Am thinking I should have just ordered from Amazon.

Date of experience: July 2, 2017
New York
3 reviews
0 helpful votes
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Great value
July 1, 2017

I am a frequent on-line shopper, like the prices and quick shipping. Usually a good selection in size and color.

Date of experience: July 1, 2017
Texas
1 review
0 helpful votes
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No refund for already-ordered and paid items if the items turned out "out of stock", really it says available when i paid for them; once I waited an hour by the pick up window and them came inside to know that the only 1 employee in the department was helping another customer, really 1 employ, for 1 hour; of course I lost the money, never get to see the stuff I paid for. Just down straight crooked to me! The only reason I shop here because I can't find similar stuffs elsewhere. Ugh...

Date of experience: July 1, 2017
Virginia
1 review
8 helpful votes
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So far, so good.
July 1, 2017

Every purchase that I've ever made from Walmart.com has shipped in good time with a great product. Even though I do not shop in Walmart stores. It's just too crowded for me and not enough registers open. So this is a great way to get good deals.

Date of experience: July 1, 2017
Arizona
2 reviews
1 helpful vote
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Walmart replaced my order and sent it smartpost! My order was suppose to be 2 day! If you can don't shop there!

Date of experience: July 1, 2017
New Jersey
2 reviews
1 helpful vote
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This store is super convenient, the prices are great and the variety is akin to the wholesale clubs. Customer service could take a boost tho, for most stores I've been to... not all, and above all the locations are easily accessible.

Date of experience: June 30, 2017
Arizona
2 reviews
1 helpful vote
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No one knows where anything is and it's virtually impossible to find assistance. They don't care if checkout lines are getting long or inconveniencing the customer; team members will stand around and do nothing rather than help. Products are low quality. Just the worst place to shop - not worth the discounts on a few items that are priced competitively.

Date of experience: June 30, 2017