WalmartReviews 4,414

Customer service is terrible at the Factoria Walmart. I recently returned an item and waited. Over 20 minutes in line while one clerk struggled to keep up. Various store clerks walked by without assisting and when one finally did she seemed like it was the most unimportant thing in her life to do: help customers. Nobody seemed happy in the store nor did staff feel that they appreciated your business. Even Safeway feels friendly compared to this store.

I received a $10.00 gift card to Walmart for something I bought (not sure what) and, since I never go to Walmart, tried to use it on Walmart.com. After several tries to buy a digital movie download I was informed I couldn't use a "gift to purchase a gift" or whatever. Not sure what that means. At anyrate I ended up using the gift card balance on an actual DVD, using the balance owed after the gift card credit from my personal credit card account. Oh well, I guess I got a DVD for the cost of shipping. Enough of Walmart.com.

Exploiting labor in other countries that don't have fair and equitable labor laws is wrong and inhumane! Exploiting this just to get goods made on the cheap destroys any kind of real competition in the marketplace and is wrong. The companies with the most money, like Wal-Mart make it really hard to compete on any level. What's more, Wal-Mart doesn't even pay a livable wage here in the USA. This is the worst company ever and they are always skirting and breaking the law as many headlines have been reported in the news.

After terrible service at the store trying to purchase a laptop I deceided to go online and do same day pick up, so that my son could just walk in and get his laptop. Needless to say, I called before placing the order to confirm that he would be able to pick the order up that same day, I was told ABSOLUTELY! I went ahead and purchased the laptop online, went through without a problem, same day pick up Athens, Ohio. 15 min later, email stating my order is in a pending state. I call, customer service says they don't understand, it should go through any min. They will have someone from their credit dept call me back within the hour. 4 hours later, no call and the order is still pending and my Junior in college is still without a laptop. I call again, again I am on the phone for 45+ min, just to be told sometimes with credit it can take 48hrs? WTH, why tell me it will be available same day, then I was told it was my credit card co. So I got them on the other line and they verified that the funds were available for Walmart to take 5 min after the order was processed. Guess what? Woke up this morning and Walmart sent my son an email, sorry we cancelled your order. To say I am beyond angry would be an understatement! I work for an advertising company here in Ohio and I can tell you this, I will make sure everyone I come in contact with knows what kind of service I received from Walmart!

I do love Walmart.com. I've placed tons of orders over the past few years, half site to store and half delivered to my home. I've never had a problem with my orders or shipping. I like that I can find items that my store doesn't have, and have them delivered for free pickup if its just 1 small item. The only thing I can say is that a couple weeks ago I bought my daughter a Monster High doll at my local Walmart for $15 but when I was scrolling through the website the same day and I noticed that it was selling for $20 on Walmart.com. I'm hoping it was just an advertising mistake and I'm sure if you had bought it the other way around they would refund you the extra $5 if you really questioned them about it. All in all it's a good website to order from.